INFINITI of South Bay - Service Center

Felt like a first time customer. Zero star rating. I have been coming here for service for over 10 years. Up until my recent visit, I always felt I was treated well. The last visit was totally differen I have been coming here for service for over 10 years. Up until my recent visit, I always felt I was treated well. The last visit was totally different. Service took too long. Communication was poor. I had to call next day to find out if car was ready. New owners do not honor long service discount card, and never communicated that fact. I will probably not return for service. I give the dealership a zero star rating. More

Qualtity Service The service personnel quickly comes out of the dealership to meet you and to take down the information on what has to be done service wise on the car. The service personnel quickly comes out of the dealership to meet you and to take down the information on what has to be done service wise on the car. More

Solid reliable service I have had my car serviced here for over 10 years. They are always reliable. I can trust them to get it done right. I’ll be back for my next service I have had my car serviced here for over 10 years. They are always reliable. I can trust them to get it done right. I’ll be back for my next service. More

Ever was Professional, warm and helpful. My experience was excellent, Ever was warm professional and helpful . I would refer him and this dealership to all my family and friends. It was truly My experience was excellent, Ever was warm professional and helpful . I would refer him and this dealership to all my family and friends. It was truly a pleasurable experience. More

Candace is Best in the Business I've been going to South Bay Infiniti on and off for the past 13 years. And the main reason I have bought most of my Infinitis from there and get them I've been going to South Bay Infiniti on and off for the past 13 years. And the main reason I have bought most of my Infinitis from there and get them all serviced there is because of Candice. She is friendly and professional. A valued asset to your company. If she left I would be very stressed.. More

Great experience I came into get an oil change. I was done in about 1 hour and half. They also washed my car for free. Love that service. I came into get an oil change. I was done in about 1 hour and half. They also washed my car for free. Love that service. More

Candice was a please to work with. Candice followed up on my vehicle and expressed care for my concern. I would definitely recommend her service and would bring my vehicles in again. Gr Candice followed up on my vehicle and expressed care for my concern. I would definitely recommend her service and would bring my vehicles in again. Great customer service! More

SERVICE WITH A SMILE My highest recommendation would go to your front representative, Candice. She was ready with all of my questions and concerns. She made sure while m My highest recommendation would go to your front representative, Candice. She was ready with all of my questions and concerns. She made sure while my vehicle was being service that I was afforded the least inconvenience, keeping me updated, as repairs took place. I have had my car serviced from Infiniti of South Bay since 2005 when I purchased the vehicle. With 111,000 miles, I have followed the recommendations of your team of specialists and never been disappointed. My car today, as it ages, is still in primo shape. As an aging senior on a fixed income, the investment I made with the vehicle and now with your service has made my vehicle concerns minimal in major. Thanks. More

Easy breezy Was there for the 1st time since my dealership was closed, and I was very impressed with the level of service. It was quick and service was top notch. Was there for the 1st time since my dealership was closed, and I was very impressed with the level of service. It was quick and service was top notch. I will be returning! More

Terrible customer service It’s like pulling teeth to get a rental car. I always feel like I’m inconveniencing service rather than them going out of their way to make me comfort It’s like pulling teeth to get a rental car. I always feel like I’m inconveniencing service rather than them going out of their way to make me comfortable with my experience. The service contract was useless and not well explained. More