INFINITI of South Bay - Service Center

INFINITI of South Bay responded

Sounds like you rolled into a great deal with your tires. We are pleased to learn that it was easy for you to order them and schedule your appointment all online... the marvels of modern technology making our lives easier. Special thanks to our software teams for helping us provide these capabilities. Occasionally we offer the buy 3 get one free tire special, which is a great deal and popular with our customers. But remember... if you ever find a better price on a tire we offer, we’ll match it. If you find a better price within 30 days, we’ll refund the difference. Some exclusions do apply so please ask your Service Consultant for details.

INFINITI of South Bay responded

Thanks for your recognition of the great service you receive here at INFINITI of South Bay, and your kudos for Candice and Everado. They are very diligent about providing and exceptional client experience. And thank you for your feedback on the loaners. We will bring this to the attention of the management team so that we can improve our service to you and our other clients. Thank you for the opportunity to improve. We appreciate your business and appreciate your loyalty.

INFINITI of South Bay responded

Great headline! We appreciate hearing that you had a pleasant experience with Candice at INFINITI of South Bay. Candice does many things right, but her service focuses on three main points... 1) being friendly, kind and courteous, 2) doing what she states she is going to do and when she is going to do it and 3) having open communications, updating her clients along the way concerning the status of their vehicle. These are the qualities that make a great Service Advisor and we grateful to find those qualities in Candice.

INFINITI of South Bay responded

Thank you for letting us know that Candice did a great job during your last service visit to INFINITI of South Bay. Candice is exceptional at keeping her clients informed and is efficient at staying on-top of her business so that the service is done in a timely manner. Also, thank you for recognizing that our dealership is clean and organized. It's all part of the luxury experience of the INFINITI brand. We appreciate your business.

INFINITI of South Bay responded

At INFINITI of South Bay we only recommend what we see as necessary repairs to keep our clients vehicles running safely and efficiently. We do not over prescribe and recommend service when it isn't necessary. Instead of prescribing a costly repair, we lubed up some points and the sound went away. We did not notice any indications that your water pump or turbos needed replacement. Most clients appreciate our approach, and we are truly sorry if you feel we missed something.

INFINITI of South Bay responded

Kudos to Candice and Edson for providing great service during your first visit to INFINITI of South Bay. We are glad that you found them to be professional and helpful, and that you were kept informed throughout your service experience. Please try us again, and remember to check our website for current service promotions, offers and discounts. We appreciate your business and are grateful for your review. Thank you.

INFINITI of South Bay responded

Thank you for your positive review of your service experience here at INFINITI of South Bay. We apologize that your part had to be resent and the frustration that this caused. Please let us know if we can do anything else for you. We appreciate your business and for servicing your vehicle at INFINITI of South Bay. Thank you!

INFINITI of South Bay responded

We are so pleased to learn that your experience with Candice here at INFINITI of South Bay has had such a positive impact that it is the reason you'll purchase another INFINITI. Candice's attention to detail and true desire to truly make a difference is what has many clients comping back. We are grateful for her exceptional service to our clients. Thank you kindly for your recommendation, your review and your loyalty.

INFINITI of South Bay responded

We appreciate your loyalty to Candice here at INFINITI of South Bay, and we're pleased to hear that she has treated you and your son so well. We consistently see positive reviews for Candice and have learned to appreciate her more and more with every new review we receive. Thank you for your business, your loyalty and for taking your personal time to post such a positive review.

INFINITI of South Bay responded

Thank you for your 5 Star review and for recommending Candice and Edson here at INFINITI of South Bay. It is reassuring to know that you found their service to be helpful and professional. We likewise appreciate your feedback on the other service advisors and will have Candice and Edson be role model examples for them. Thank you for servicing your vehicle at INFINITI of South Bay,