INFINITI of South Bay - Service Center

Handling of problem solving and follow through A brand new car with 10k to have an engine go out was a big surprise but it happens. What happened afterwards is the experience I would like to tout a A brand new car with 10k to have an engine go out was a big surprise but it happens. What happened afterwards is the experience I would like to tout about. The service coordinator, Edson took a speedy measures to handle this situation and 3 weeks later I got a brand new engine without the noise, brand new brakes without the squeal, and back in shape like the first day I bought the car. Kept me informed throughout the whole process with courtesy. You can buy car at any dealerships but you cannot get the excellence in customer services at every dealerships. This one I am impressed! More

20000 mile service This is the first time I went to South Bay Service. The service I received was good and the staff were extremely helpful. Wilson took the time to expl This is the first time I went to South Bay Service. The service I received was good and the staff were extremely helpful. Wilson took the time to explain the additional service my car required. More

Fast, Affordable & Friendly Service I gave an e excellent rating to this service center for the following reasons: 1. The service agent was friendly, accessible and communicated every I gave an e excellent rating to this service center for the following reasons: 1. The service agent was friendly, accessible and communicated every step of the way. 2. The price of repairs seems to be fair for the work done. 3. The facilities were clean and offered snacks to the customers. 4. The repairs were all done in a timely manner More

Exhorbitant prices for parts, unresponsive sales staff. I went in for oil change. I was told that the car needed new belts, windshield washer fluid and brake fluid. The prices quoted for all three added to I went in for oil change. I was told that the car needed new belts, windshield washer fluid and brake fluid. The prices quoted for all three added to a whopping $415! Get real and serious about retaining customers. Washer fluid costs $2.99 at Pep Boys. Do you seriously think we will pay $26 for it? While the car was being serviced, I spent quite some time looking at QX30 that was in the showroom. I sat in it, opened all the doors and liked the car. I would have loved to talk to a salesman about it. However, nobody was available or interested in talking to me. The girl at the reception desk watched me while I was walking around the vehicle but did not bother to call the salesman or ask me if I needed help. So much for customer service! More

Amazing service My adviser was wonderful. Overall great service and everyone was very helpful. Thank you!!! Thomas was just great, I will definitely come back here ag My adviser was wonderful. Overall great service and everyone was very helpful. Thank you!!! Thomas was just great, I will definitely come back here again. More

Great Dealership Service The best service representative is Candace! I've been going for the great service South Bay gives plus the care and dedication I receive from Candace The best service representative is Candace! I've been going for the great service South Bay gives plus the care and dedication I receive from Candace are exceptional. I always get the peace of mind that my car is taken care of. Wouldn't go to any dealership for service for as long as I have my car. More

Maintenance for infinity Q50 I had to take my car in for service/maintenance/repair and I’m very grateful to have been in good hands! TY Infiniti of South Bay. I want to specially I had to take my car in for service/maintenance/repair and I’m very grateful to have been in good hands! TY Infiniti of South Bay. I want to specially thank Wilson C. who helped me throughout this service experience. I appreciate the honesty and care provided for my vehicle, for my safety and for the questions and concerns I had. He went above and beyond and I didn’t expect it. But I’m humbled and appreciative of it all and for meeting my financial needs as well. Thank you very much & will definitely recommend anyone I know to this location. More

Survey I had an emergency and just stopped by My vehicle was serviced immediately and I was offered shuttle to my destination Thank you very much I had an emergency and just stopped by My vehicle was serviced immediately and I was offered shuttle to my destination Thank you very much More

Quick and friendly Usually my husband takes my car in for service but due to work schedules I took her in. Ever, the service rep, was extremely friendly and got me in an Usually my husband takes my car in for service but due to work schedules I took her in. Ever, the service rep, was extremely friendly and got me in and out as I needed to return to work. When I picked up my car Edson the service rep was really friendly and very knowledgeable as we discussed me possibly buying another Infinity as my lease is coming to an end. All in all wonderful experince. More

Courteous and professional repairs Have been bringing our 2002 Infiniti here every since we bought it. Not necessarily the cheapest but if you drive 100 miles a day for work as I do, yo Have been bringing our 2002 Infiniti here every since we bought it. Not necessarily the cheapest but if you drive 100 miles a day for work as I do, you don’t want to take chances having issues with your car while commuting and not close to home. They’ve always had a loaner available for me when repairs take longer and they are always professional and courteous when dealing with their service department. More