INFINITI of South Bay

RUDE CUSTOMER SERVICE REPRESENTATIVE I usually deal with CANDICE which is very nice, great attitude.She left early and told me Eddy will help me I told him before they started my car I ha I usually deal with CANDICE which is very nice, great attitude.She left early and told me Eddy will help me I told him before they started my car I had an coupon for an oil change he said ok...Now my car is finished and he tried to make me pay full price for the oil change, I went to the cashier he didn’t tell the cashier to give me the discount he had the biggest attitude for no reason...I never want to deal with his rude xxx again!!! More

Fast and efficient service! I had a last minute concern about my car the day before Thanksgiving, my front left tire was wobbling so I called the service department and Candice g I had a last minute concern about my car the day before Thanksgiving, my front left tire was wobbling so I called the service department and Candice gave me a quick appointment. I brought my car in for service and they quickly found out what was wrong with my car and fixed it right away!! I was very pleased with the overall service and results of my visit to the service department and not to mention I didn't have to worry anymore about my car. More

Efficient and friendly In a day of lip service for a fast buck its good to see that Infiniti has returned to customer service excellence. Thank you very much! In a day of lip service for a fast buck its good to see that Infiniti has returned to customer service excellence. Thank you very much! More

Red experience Q50 This year We decided to upgrade, treated like royalty took the best car in the showroom ,Mark gave us respect and we gave him trust This year We decided to upgrade, treated like royalty took the best car in the showroom ,Mark gave us respect and we gave him trust More

They knew what I wanted before I did! I loved the “yes, we can” attitude at Infiniti South Bay. The sales force anticipated my questions and pointed out unexpected benefits in owning a be I loved the “yes, we can” attitude at Infiniti South Bay. The sales force anticipated my questions and pointed out unexpected benefits in owning a beautiful QX50. It was my dream car and now it’s a reality! More

Review shortcomings The ervice department worked very hard to diagnose my car's problems . They kept me informed & were very professional, as they were during my last vis The ervice department worked very hard to diagnose my car's problems . They kept me informed & were very professional, as they were during my last visit. I sent a review from 11/9 and that was rejected as I did not use enough words (43). The review process needs to be reviewed as it is the WEAK LINK in the service experience. More

Excellent Customer Service At South Bay Infinity everyone made my car buying easy and extremely welcoming. The extra personable attention made the process so easy. My Sales Asso At South Bay Infinity everyone made my car buying easy and extremely welcoming. The extra personable attention made the process so easy. My Sales Associate Maria made every effort to accommodate my needs and not to mention my son (a 5 year old) who was with me; and we all can agree that car buying can be lengthy in time, but the amount of time spent at the dealership went unnoticeable. I appreciated the follow up on my satisfaction and any concerns on my vehicles functions. From their General Manager, the Finance team, to Service Desk; their customer service exceeded all my expectations. More

GREAT CUSTOMER SERVICE Edson is the Best! He is helpful, professional, knowledgeable and very pleasant. GREAT CUSTOMER SERVICE! He is an ASSET to the Infiniti at South Bay. Edson is the Best! He is helpful, professional, knowledgeable and very pleasant. GREAT CUSTOMER SERVICE! He is an ASSET to the Infiniti at South Bay. More

Excellent dealership Very good experience. Easy test drive, quick acceptance of terms, signed papers and picked car up the next day, very accommodating. One little issue w Very good experience. Easy test drive, quick acceptance of terms, signed papers and picked car up the next day, very accommodating. One little issue with car was resolved the next week with no problem. More

Seamless Working with Dimas on the internet was seamless. We came to an agreement then I came down to the dealership and looked at the vehicle and bought it. K Working with Dimas on the internet was seamless. We came to an agreement then I came down to the dealership and looked at the vehicle and bought it. Kim the finance director and awesome. Kim got the numbers were we wanted in and out. More