INFINITI of South Bay

Great customer service I like that there isn't much delays when i go to the service center. The workers are always helpful and take care of any needs promplty. I like that there isn't much delays when i go to the service center. The workers are always helpful and take care of any needs promplty. More

Service appointment The service appointment was quick and easy. I was greeted as soon as I pulled into the lot. Nice waiting room area with a tv. The service appointment was quick and easy. I was greeted as soon as I pulled into the lot. Nice waiting room area with a tv. More

What a great team! What a great team there at Infiniti of South Bay!! Just want to personally thank Willie our salesman for being patient along with really identifying m What a great team there at Infiniti of South Bay!! Just want to personally thank Willie our salesman for being patient along with really identifying my grandmother needs. Also, like to thank Mitch (the salesmanager) for being prompt and transparent when giving us all the numbers and figures. Last but not least want to give a shout out to Kim the finance manager who explained all the documents thoroughly before we signed and gave us a killer deal on the maintenance package! Thank you to Infiniti of South for making our experience and special one! More

It was a great experience. The service from everyone was gre Everyone was very helpful and nice. They exceeded my expectations I would definitely recommend to my friends and family. They had an answer for every Everyone was very helpful and nice. They exceeded my expectations I would definitely recommend to my friends and family. They had an answer for every single question. Awesome. More

Poor communication I have to say this was my first poor visit to the south bay. My visit was for routine maintenance. My rep was Ever. He was not very attentive to me. M I have to say this was my first poor visit to the south bay. My visit was for routine maintenance. My rep was Ever. He was not very attentive to me. My wait was over two hours and he quoted me one. Not once did he check with me and update me on my vehicle. Upon completion he forgot to give me my color codes vehicle report. I had to ask for it. I also had to ask him to explain codes that appeared on the report that he didn't even mention. I am use to working with Candice who is very helpful and attentive. The only people I noticed receiving attention from the staff were males. Corporate may want to note that the reps were mostly males and talked a lot about their fantasy scores and players in the presence of customers. The atmosphere at this location is usually much more professional. I live quite a long way but I come here for that reason. I plan to return for service, but with my husband or brother so the sales reps will offer more guidance and assistance. I didn't feel like I was taken seriously this visit. This is also disappointing because I have been a loyal Infiniti customer for 12 years. More

Brand New Car - Treated like Family We walked in and immediately was greeted by Joesph. He was kind, funny, and talked a little too much, but over all we were extremely happy! I was bein We walked in and immediately was greeted by Joesph. He was kind, funny, and talked a little too much, but over all we were extremely happy! I was being a little picky with the color I wanted, but everyone there was extremely accommodating and found something I would love. We walked away knowing we made the right choice coming down to South Bay. A few days later my husband took the car to get detailed and again Joesph was there to greet him, Thomas help him in the service area, we even had a small issue with the key and he was able to fix it no problem. The best dealership we have been to Ever!!! Thank you South Bay!! More

Excellent Wilson is awesome over in service. I would recommend that if you have an infinity to come to South Bay Infinity if you want the job done correctly and Wilson is awesome over in service. I would recommend that if you have an infinity to come to South Bay Infinity if you want the job done correctly and in a timely manner. More

Excellent Job Wilson was very helpful. Had my vehicle was serviced there and had me out of there within an hour. they did a great job as always. Wilson was very helpful. Had my vehicle was serviced there and had me out of there within an hour. they did a great job as always. More

Everyone was very nice Thank you for the coffee and pastries in the Lobby area was quite unexpected but helpful cause I didn’t have breAkfast and felt weak Thank you for the coffee and pastries in the Lobby area was quite unexpected but helpful cause I didn’t have breAkfast and felt weak More