INFINITI of South Bay

Comfortable Purchase This is my 3rd purchase from this dealer and it was The Most Comfortable & Happy One!!! It all started with my most wonderful Service Representative E This is my 3rd purchase from this dealer and it was The Most Comfortable & Happy One!!! It all started with my most wonderful Service Representative Edson that I asked questions of my warranty and with disappointment found out, I did not get what I needed with my Dealer Buy Back trade in, in 2017. I had been thinking about trading in my QX60 one more time and having Edson be there when it came to discuss additional warranties of what I want and needed for my years to come, since he is who I deal with as I care for my vehicle. Edson then referred me to Maria. She called me and I explained my wants and concerns. I just didn't want any run around. I made an appointment with her and when I arrived she greeted me. A few minutes later the sales manager George came and introduced himself. He was straight forward with me and I appreciated that. He made phone calls to Infiniti, since I had a pre-approval letter. He later came in and congratulated me and showed me all my numbers (trade-in value, upside down amount & vehicle amount) and made sure I was comfortable with my payment. I was all smiles. I then went in to finance with Erik and he went over everything with me and didn't mind that I wanted to wait for Edson to make sure the Most Important Thing for me was understood. Edson is always so attentive with his customers. He & the Service Team is who has to deal with every customer after we sign our documents and drive away...and they are also the bearers of bad news when you think you have the warranties you asked for and they were not added or a 3rd party was sold to us and there are hoops to jump through for your vehicle to be fixed. When Edson came in and made sure I had all my warranties for the questions I have asked over the past 4 years, I signed my contract. Erik was the First Finance Representative that was sincere and I truly felt he had my best interest at heart, from a man who has a wife and would want the best for her. I was very comfortable and without my husband being able to be there, that was important. I was so thankful that I had Happy Tears and gave everyone a Hug as I left. I've seen many come and go, but am Grateful for the Amazing Service Team and the Sales Team who finally made sure I had exactly what I wanted to be apart of the Infiniti Family without worries for years to come! More

Great experience I came into get an oil change. I was done in about 1 hour and half. They also washed my car for free. Love that service. I came into get an oil change. I was done in about 1 hour and half. They also washed my car for free. Love that service. More

Candice was a please to work with. Candice followed up on my vehicle and expressed care for my concern. I would definitely recommend her service and would bring my vehicles in again. Gr Candice followed up on my vehicle and expressed care for my concern. I would definitely recommend her service and would bring my vehicles in again. Great customer service! More

SERVICE WITH A SMILE My highest recommendation would go to your front representative, Candice. She was ready with all of my questions and concerns. She made sure while m My highest recommendation would go to your front representative, Candice. She was ready with all of my questions and concerns. She made sure while my vehicle was being service that I was afforded the least inconvenience, keeping me updated, as repairs took place. I have had my car serviced from Infiniti of South Bay since 2005 when I purchased the vehicle. With 111,000 miles, I have followed the recommendations of your team of specialists and never been disappointed. My car today, as it ages, is still in primo shape. As an aging senior on a fixed income, the investment I made with the vehicle and now with your service has made my vehicle concerns minimal in major. Thanks. More

Easy breezy Was there for the 1st time since my dealership was closed, and I was very impressed with the level of service. It was quick and service was top notch. Was there for the 1st time since my dealership was closed, and I was very impressed with the level of service. It was quick and service was top notch. I will be returning! More

Terrible customer service It’s like pulling teeth to get a rental car. I always feel like I’m inconveniencing service rather than them going out of their way to make me comfort It’s like pulling teeth to get a rental car. I always feel like I’m inconveniencing service rather than them going out of their way to make me comfortable with my experience. The service contract was useless and not well explained. More

Bought a used car. We flew in from Sacramento to buy a used car. It was a 2017 Cadillac Escalade Platinum we got a great deal. The guys bent their back for us to see us We flew in from Sacramento to buy a used car. It was a 2017 Cadillac Escalade Platinum we got a great deal. The guys bent their back for us to see us drive the car we flew that far to buy. Thanks to Steven their used car sale manager (what a great fella he is) and Gorge and Maria and as well the rest of the crew to make the deal happen and have us heading home in car. Thanks a lot folks. Got a gelreat car for my family . We love it and what a pleasure to have done business with you guys. More

Service Edson Trujillo was incredible. Helpful, truthful, punctual. Amazing employee. My car was returned perfect and clean. And I was extremely satisfied wit Edson Trujillo was incredible. Helpful, truthful, punctual. Amazing employee. My car was returned perfect and clean. And I was extremely satisfied with the service provided by him. More

Great service Quick and easy, no problems. Just had a minor service. My service writer put down what my car needed and it was performed good. Great job! Quick and easy, no problems. Just had a minor service. My service writer put down what my car needed and it was performed good. Great job! More

Lease of QX30 Luis, our salesman, was a joy along with Eric our finance man The GM was very kind as well. Luis carefully reviewed all of the details on operating Luis, our salesman, was a joy along with Eric our finance man The GM was very kind as well. Luis carefully reviewed all of the details on operating the car so I felt like I knew what I was doing! More