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INFINITI of Scottsdale

Scottsdale, AZ

4.5
656 Reviews

7601-1 E Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 656 reviews

June 05, 2022

Thanks you for the excellent service. Alfonso was extremely friendly helpful and professional throughout the entire process. More

by pmgoldqc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alphonso
Jun 06, 2022 -

INFINITI of Scottsdale responded

Thank you for your positive feedback, from all of us here at Infiniti of Scottsdale!

June 05, 2022

Follow thru from managerJim was excellent. .. sales person Jason Smith was exceptional...the finance person needs some training & help with customer service ... attitude was marginal & was unwi More

by Sitodd0628
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hedine, Jason Smith
Jun 06, 2022 -

INFINITI of Scottsdale responded

Thank you for your positive feedback!

June 03, 2022

Alfonso was absolutely AMAZING! His service was exceptional and very understanding. Thank you so much More

by fsugirl0408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso
Jun 06, 2022 -

INFINITI of Scottsdale responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

June 02, 2022

The experience at this dealership was very nice all around. Alfonso helped me with the purchase of a used car being very personable and professional. I felt it was a group effort through the dealership More

by mtucker0018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Santos
Jun 03, 2022 -

INFINITI of Scottsdale responded

Thank you for the feedback. We're happy to hear you had an excellent experience during your visit. We hope you think of us in the future, and congratulations on the purchase!

May 31, 2022

I received excellent service from Alfonso Also Alfonso answered all my questions Alfonso gave me an excellent service in my Spanish language, I liked that a lot More

by Liliana
Recommend Dealer
Yes
Employees Worked With
Alfonso santos
Jun 01, 2022 -

INFINITI of Scottsdale responded

Liliana, thank you for the positive review. We're glad to hear you received excellent service from Alfonso and he was able be knowledgeable and find you a vehicle you would enjoy. We hope you think of us again in the future. Congratulations on the new car.

May 26, 2022

The staff was very friendly and helpful. The reason for the lower score is that they do not offer a buy back program within so many days if you change your mind. It seems like they won't sta More

by CSpiczka
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Nelson, James Hedine, Kiefer Candelaria
May 27, 2022 -

INFINITI of Scottsdale responded

Thank you for taking the time to leave a review. We only wish to be transparent in our business dealings and uphold the rules we abide by. We are willing to work with our customers if it is within our boundaries. If you wish to speak further about the situation, please contact us (480) 448-2423 and to find a solution.

May 23, 2022

Easy to deal with. Jim an Perry were helpful in answering my questions. They had the exact car I wanted. More

by wcervini1
Recommend Dealer
Yes
Employees Worked With
Bryan Nelson, James Hedine, Perry Taylor, Matt Delvecchio
May 24, 2022 -

INFINITI of Scottsdale responded

Thank you for your positive feedback. We're happy to hear Jim and Perry were transparent and provided excellent customer service during your visit and that we were able to get you into a car you would enjoy. We hope that you think of us for future needs. Congratulations on the new vehicle.

May 19, 2022

Working with Alfonso on my trade-in was perfect! He was transparent about the numbers and expectations in the vehicles we were looking at and his clear communication made everything flow smoothly. C More

by dulcealo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Santos
May 20, 2022 -

INFINITI of Scottsdale responded

Thank you for taking the time to leave feedback. We're happy Alfonso was able to make your car buying experience transparent and efficient. We hope to have earned your loyalty and that you'll think of us for future servicing/car-buying needs.

May 11, 2022

Below average service department with multiple quality process and performance issues. Good luck in getting quality repairs and satisfactory resolution to warranty issues. More

by Tombo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Courtney Mutema, Candi Hartzer, Bill Munz
May 08, 2022

Good dealership with friendly workers who do their job well, from the sales people to the service, they all know their products. More

by Taru
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Morgan, Tinasche Mutema
May 09, 2022 -

INFINITI of Scottsdale responded

Thanks for leaving feedback, we're happy to help and congrats on the new vehicle!

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