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INFINITI of Scottsdale

Scottsdale, AZ

4.5
656 Reviews

7601-1 E Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 656 reviews

July 02, 2009

I was lucky enough to get the brand new infiniti G7 hard top convertible Bloomingdales premier edition. What an incredible car. I have gone from Jaguar to BMW, and they are nothing compared to the G7 Conv More

by treed2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Roberts(Sales), BJ, Lee
June 16, 2009

This was by far my most pleasurable experience buying from a car dealership. From the moment we walked into the showroom, we never felt pressured or uncomfortable being there. Our salesman, Marlon, was More

by bedosky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlon
June 11, 2009

I love my car but my overall experience with this dealership was terrible. I dealt wih Cinda in sales. Cinda, even though pleasant at first showed her true colors after I took possession of the car. More

by LovelyEva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cinda
Jul 14, 2009 -

INFINITI of Scottsdale responded

We replied to LovelyEva immediately after receiving this review. Much of what she reports here is, unfortunately, true. We did not do a very good job in her purchase experience and we have apologized to her. There are some things that we could quibble with in what LovelyEva says, the least of which is that ALL of this took place more than a year ago and both employees involved are no longer with us here at Infiniti of Scottsdale. (That, in itself, is very different for us - our average salesperson and business manager tenure is more than 5 years.) We are grateful for all the positive reviews we receive here on dealerrater, but they are not accidental. We work our tails off to make our customers happy. Occasionally, we miss the mark. We were less than what we try to be with LovelyEva; we apologize again; we have learned from our experience; and we are even more committed to outstanding customer service.

June 01, 2009

Great Dealership, everyone my husband and I dealt with were professional and courteous and made us feel like our business was important and that we were also. They were not there just to sell a car, Bob a More

by shardu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Shoffman Lee Woods and Courtney in Finance
May 21, 2009

Overall - Good Experience. Showed me various cars of my interest. Allowed me to test drive each of them. Were friendly and upfront about any issue in the car including carfax reports. Were friendly even af More

by vibhu1608
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Schoffman
May 15, 2009

They were easy to deal with - no hassles and no haggling. I liked that it was a solid sell of the vehicle without alot of maneuvering or manipulation. Being a single female buyer I felt that I was dealt wi More

by nancyhgc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Shoffman; Charlie Morello
May 12, 2009

This is the 2nd QX56 I have purchased from Infiniti of Scottsdale and both times the service and customer commitment have been EXCELLENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

by jgking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian & Lee
May 09, 2009

I am 65 and have purchased may cars for many dealers in many states. Our (my wife and I) experience at this dealership was actually a joy. They were very straight-forward and professional in their stated More

by bruce2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Roberts
April 13, 2009

I have visited this dealership twice, both times were of the best experiences I have had shopping for a car. They go out of their way to give you as much information about the vehicles they are selling. The More

by jdc141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Shoffman
April 01, 2009

I received an excellent price, without hassle, without coersion or pressure. I was able to work out the price over the phone before I went to the dealership, when most dealers will not do so. This deale More

by JackofSpades
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ, Bryan, and others
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