INFINITI of Scottsdale

They were quick and responsive to understanding my needs. They understood my price points and did not try to "hard sell" me on accessories and/or upgrades. The staff was friendly and respectful. They were They understood my price points and did not try to "hard sell" me on accessories and/or upgrades. The staff was friendly and respectful. They were quick to get me into the showroom to test drive their vehicle recommendation. They listened and responded. After the test drive they brought me into the showroom to ask what my concerns were and what it would take to move forward. Above all, they were creative and fair priced. Like any dealership, they try desperately to stick to their marketed price and creatively try and find ways to make you feel you are getting every bang for your buck! In the end, do a little research; check the auctions, use all the online car valuation websites, check with your bank and insurance companies and provide the dealer with the information. After providing the documentation to them, they were quick to come off their marketed "low price". They even came up on the trade-in and split some closing costs. They were reasonable with expectation. In the end, we met in the middle of each others bid. A win-win for the dealership and me! All it took was two days; and I was not even really looking to buy a car! I would recommend the dealership to anyone who is willing to put in the work and get a fair shake. Kudos to the sales and closing teams! More

Contacted Bob Shoffman via internet on a used vehicle for my 16 year old son. He gave me a bottom line price and held it when I arrived at the dealership. No price change, additions, or anything. It was the my 16 year old son. He gave me a bottom line price and held it when I arrived at the dealership. No price change, additions, or anything. It was the shortest time I have ever spent in a dealership buying a vehicle, completing the sale including test drive and out the door in 2 hours for the price I wanted. Will definitely be back again when the need arises. (P.S. bought a new nissan from PN in 2008 and the deal with same circumstances took close to 4 hours) More

I would encourage any reader to at least look at the 5 reviews below mine (back to June 1, 2009) and to review to other Infinity dealer that has reviews. I read every review for both dealers and visited reviews below mine (back to June 1, 2009) and to review to other Infinity dealer that has reviews. I read every review for both dealers and visited 3 of the 4 Phoenix area dealerships. Infiniti of Scottsdale (IOS) was quite a distance for me since I live north of Phoenix, but I feel it was a no brainer to make the longer drive to IOS. All they asked when I contacted them for a price was an opportunity. I am glad I did as this was by far the easiest and most pleasant experience I have ever had at a car dealership. I have visited over 100 dealerships in many states, and have purchased 9 new vehicles over the past 20 plus years. I was initially a little concerned why only 2 dealers had reviews and why one was so good and the other was not so good. As with most car buying experiences, there are surveys of some type, and what I think is actually nice about this site is getting feedback from actual customers. The “other” Infinity dealer with ratings had almost all ratings below a 2, then a short burst of high ratings. Then it was pointed out by “DCBA” on Pinnicale Infinity rating site on 2/18/09 that it appeared the dealer had employees possibly beef up some ratings. The high ratings did seem like an anomaly. I was especially concerned about the comments about finance. Interesting the person I had the most contact with at Pinnacle came from IOS and was very informative, but he also got a salesperson involved who (I hate to say) basically solicited for a tip and I don’t think I had been there an hour yet (at Pinnacle). I spent a lot of time at Peoria Infinity. They has initially given me a good impression, but when compared to IOS, in retrospect I got a lot of BS and a lot of hard/pushy sales. I also had an “addendum” for over $13,000, which is an addition to MSRP. Feel free to ask them why they have a $1395 line item for Zaktec (a paint protectant). I found another car dealer that offered it at $29.95 with any service, and a couple other dealers I interacted with offer it for around $300 for 6 applications (recommended to reapply every 6 months). Peoria Infinity also had other items on addendum (window tint, security lug nuts) that were advertised as free on a sign next to the sales office. Had we not caught it, we would have paid them even more for those items as well. When I told Marlon at IOS about this, he explained he doesn’t have addendums. My wife and I were talking about all this, and Marlon and a General Manager at another dealership said the same thing my wife and I discussed…why go to a dealership who treats and deals with anyone like this? Had I not invested so much time establishing a rapport at Peoria (now wasted time), I told the sales manager at Peoria I would have ended interactions and communication very early. This comment was based on an email I received after I left the Peoria dealership (and a couple phone calls trying to get thru all the BS). The email was from Marlon. One concern I had was sending out several inquiries that I would be bombarded with calls and emails, so I asked everyone to follow up in 2 weeks if they wanted follow-up, but please don’t repeat contact with me. I got one email from almost everyone since they needed more detail before giving a quote, and Marlon included a couple nice things for me to check out (including this site). I figured I would contact other dealers if I had a potential deal, then see if I could get a better offer (which I did). I was not exactly where I wanted to be with Peoria on the deal, but felt I might negotiate the right deal on one car (we were looking at 2 cars and I did end up buying 2 cars from Marlon). I told dealers I don’t share other prices, so just give me your best deal and it needs to beat others buy at least $200 (in fairness since initial person set the mark). Do this and you will find who is really being fair and willing to deal. Here is where is gets good – IOS blew everyone out of the water. From previous research and car buying, I have what I consider a good deal, great deal, and smoking deal. I was in the good deal range on one car at Peoria, got into the great deal range at Superstition in Mesa, but got the smoking deal from IOS. Obviously a 2 car deal helped, but even on the one car there was a super great deal not contingent on the second deal on my G37 coupe (FYI our other car was a G37 convertible). AND…it was simple, fast, and a no BS deal. In fact the whole process almost seemed too easy. Both Marlon and Courtney were professional, helpful and friendly…AND FAST. In finance Courtney provided a lot of helpful information but was never pushy on trying to sell us anything. Some of the deals she could offer were obviously good, an others she just left up to my wife and I to decide. I am a USAA member and they have decent financing rates which Courtney knew about, and she also told us about 2 other banks that just lowered the rates under what USAA was offering. She is good as what she does! I could go on and on about service after the deal. Scheduling and completing some of the things we wanted done was handled by Frank who had to spent quite a bit of time to accommodate my schedule, but he did it and every part of the deal and service was met as promised. You can spend a lot of time as I did, or you can learn from my experience, but IOS is worth the drive time it takes to get to them. Dealers all have different circumstances so actual deals can vary, but they all buy the cars for exactly the same price. IN Getting your own quotes you will easily see who wants your business. I would gladly give an opinion on the deal, but if you get on the internet or call IOS and deal with Marlon, seriously, that is all you will need to do. I fully expect after you deal with him, nobody else will beat him by $200 much less be close to his deal. PS - Part of signing up on this site requires certification you are not working at a dealership. They can black list the dealer IF found out. I guess you could work around by having a spouse/friend write a review, but I actually think the feedback is actually pretty good and helpful. Also I failed to mention the bad rating IOS had, but I was impressed at their response and that employees are no longer there. It correlates with what I have seen and heard. PPS - I had included my email but as I read terms of conditions for this site, I cannot do so as they do not allow solicitation of site users. If you deal with Marlon and go in to meet him face to face, you will understand why I say he is the BEST salesperson I have ever dealt with hands down. More

I WORK IN SCOTTSDALE AS A MARKETING & SALES REPRESENTATIVE FOR A RETIREMENT COMMUNITY. I UNDERSTAND HOW SALES WORK & THAT IT IS ALL ABOUT CUSTOMER SERVICE!!! I HAD FIRST GONE TO PINNACLE O REPRESENTATIVE FOR A RETIREMENT COMMUNITY. I UNDERSTAND HOW SALES WORK & THAT IT IS ALL ABOUT CUSTOMER SERVICE!!! I HAD FIRST GONE TO PINNACLE OF SCOTTSDALE A FEW TIMES, BUT THE LAST TIME I WAS THERE I LEFT THERE VOWING TO NEVER GO BACK. I FEEL I WAS LIED TO AND NOT TREATED WITH RESPECT FOR BEING A WOMAN BUYER. I WILL NEVER GO BACK THERE... THE FIRST DAY I WALKED INTO INFINITI OF SCOTTSDALE, I KNEW THAT WAS THE PLACE WHERE I WAS GOING TO WALK OUT WITH MY NEW CAR. I KNOW I HAD THE BEST SERVICE POSSIBLE. MARLON IS A GENUINE PERSON, NOT JUST A SALESMAN. I WILL RECOMMEND INFINITI OF SCOTTSADLE TO EVERYONE & ANYONE. WHEN I BUY MY NEXT NEW CAR, I DEFINATELY WILL BE GOING BACK TO INFINITI OF SCOTTSDALE... THEY ARE #1!!! THANK YOU MARLON & THE REST OF THE SALES TEAM FOR TAKING CARE OF ME. SINCERELY, Sandi S. Lewis More

Brad Taylor in sales put forth a lot of effort to get me the car I wanted as it had to be transported from another state. The car came in earlier than anticipated and because it was his day off, his associ the car I wanted as it had to be transported from another state. The car came in earlier than anticipated and because it was his day off, his associate BJ contacted me immediately so I could make plans to pick up my new car later that day. Also, Brad knew I was planning a trip with the car and worked to make sure I got the car in advance of my trip. Courtney Mutema in finance was friendly, thorough, efficient and a pleasure to work with. Marlon Darton assisted me in picking up my new vehicle and showing me how everything worked. He was friendly and courteous and followed up with me by phone to see if I had additional questions. Also, although my new car had slight damage to the front bumper from transporting, Marlon brought it to my attention immediately and scheduled a time for me to come in to the dealer to repair it. He also gave me a gas gift card for the inconvenience of having to come back and told me I would be provided a loaner car on that day as well. During the previous two years I took my old Infiniti to this dealership for service and worked with Gerry Lopez. Scottsdale's service department was one of the primary reasons I purchased another car from this dealer - every single person in the service department is friendly and courteous and makes me feel like they are happy I am a customer. The work is satisfactory and they are always ready when I drop the car off and on time when I pick it up. I will recommend this dealership to anyone and everyone. More

I was lucky enough to get the brand new infiniti G7 hard top convertible Bloomingdales premier edition. What an incredible car. I have gone from Jaguar to BMW, and they are nothing compared to the G7 Conv top convertible Bloomingdales premier edition. What an incredible car. I have gone from Jaguar to BMW, and they are nothing compared to the G7 Convertible! This dealer was so honest and easy to work with. I am from out of State, but they handled my transaction as if I was sitting right in their show room. The even worked with my Infiniti dealer in California to make sure I was taken care of. Everybody worked so efficiently to process my deal, and make sure that I got the exact car that I wanted. I would recommend Scottsdale Infiniti to everyone. My purchase was done quickly and they shipped the car to me right away. Follow up after the sale has been great, not only from Scottsdale Infiniti, but from my local dealer, Palm Springs Infiniti as well. I also own a 2009 FX35, and that car is excellent also. If you have not had a chance to see the G7 convertible from Infiniti, you owe it to yourself to get over to this dealer and check it out. The style is incomparable to any other model on the market, and the interior is amazing. This car also handles the road with such ease, you barely know you are on the road and moving. It was a long time coming, but Infiniti has made the best hard top convertible I have had the pleasure of owning. I guess all good things are worth the wait. Thank you Jim Roberts, BJ, Lee and all of Scottsdale Infiniti for getting me the perfect car. More

This was by far my most pleasurable experience buying from a car dealership. From the moment we walked into the showroom, we never felt pressured or uncomfortable being there. Our salesman, Marlon, was from a car dealership. From the moment we walked into the showroom, we never felt pressured or uncomfortable being there. Our salesman, Marlon, was very friendly, knowledgeable, and respectful. There were no hidden costs and we got a great price on our vehicle. I would highly recommend Infiniti of Scottsdale to anyone looking at buying a great automobile. More

Great Dealership, everyone my husband and I dealt with were professional and courteous and made us feel like our business was important and that we were also. They were not there just to sell a car, Bob a were professional and courteous and made us feel like our business was important and that we were also. They were not there just to sell a car, Bob and Lee did everything to make our buying experience a great one. It was and I am still telling everyone I know how great this dealership is and that I will be back to get another infinti. I love my G37 and fell very happy and blessed that I contacted Bob and he stayed intouch with until I was ready to come in. Love your dealership. Spending time there wasn't awful it was actually very pleasant. Thanks again to Bob Shoffman,Lee Woods and Courtney in finance. Michael and Shari Dunning More

Overall - Good Experience. Showed me various cars of my interest. Allowed me to test drive each of them. Were friendly and upfront about any issue in the car including carfax reports. Were friendly even af interest. Allowed me to test drive each of them. Were friendly and upfront about any issue in the car including carfax reports. Were friendly even after I bought the car. More