INFINITI of Scottsdale

I have rated the Infiniti of Scottsdale as "Great" because of the service I received while working with Kevin Mason. When my husband and I began looking for a "Used" vehicle, we worked with Kevin. H because of the service I received while working with Kevin Mason. When my husband and I began looking for a "Used" vehicle, we worked with Kevin. He asked us about what we were looking for and began the search for us. We found Kevin to be very patient with us as he provided vehicles for us to look at and we never felt that he was rushing us into a decision. More importantly, he looked for vehichles in the price range that we quoted and did not try to oversell us into a more expensive vehicle. Once we agreed upon the vehicle that we eventually purposed, we found our experience with Kevin to be pleasant as we worked through the financing. He was very instrumental in getting us the best interest rate based on credit rating. At the time of purchase, we were introduced to additional services like "MyStar" provided by Infiniti of Scottsdale just for being a valued customer. Since our purchase we have taken our vehicle in for repair work and Kevin Mason of Infiniti of Scottsdale provided us with a loander car to make sure we were not inconvencied while our vehicle was being serviced. Because of the exceptional service and attention provided by Kevin, I am rating Infiniti of Scottsdale with an overall 5 for Great Service. More

I would recommend purchasing a car from Infinity of Scottsdale to my friends and family for a number of reasons: 1) My salesman, Darrin Dice, did not sell my wife and I a car- he actually listened to Scottsdale to my friends and family for a number of reasons: 1) My salesman, Darrin Dice, did not sell my wife and I a car- he actually listened to our needs and wants,then brought out several vehicles for us to consider; 2) Darrin allowed my wife and I time and privacy to discuss the various cars- without feeling pressure to act; 3) The dealership was not crawling with sales people, but felt more like a club house with really nice cars instead of golf clubs; 4) We did not have to "talk with the manager";and 5) no pressure, no pressure. Thanks to Darrin, I would actually feel comfortable sending my family there to just look at a new or used car. Go Sun Devils! More

As an entrepreneur and business owner I appreciate and value “exceptional” customer service and that is why I am taking the time to rate this dealer. Since moving to Arizona in 1997, I have been a cus value “exceptional” customer service and that is why I am taking the time to rate this dealer. Since moving to Arizona in 1997, I have been a customer of Infiniti of Scottsdale, and I consider them to be one of the best dealers and service providers that I have ever dealt with regarding vehicle service! Upon Bob Lawson joining the Infiniti of Scottsdale team, he has been our service advisor; his dedication, timely response and follow-up, his sensitivity to customer concerns, along with his professionalism is not to be taken for granted! This man loves his job and it’s reflected in how he handles customer concerns, requests, etc. It’s an absolute pleasure working with him. I must also say that the Service Manager, Ms. Kerry Robinson, is one of the most professional, nice people I have had the pleasure to work with. Recently she went out of her way to accommodate a concern that I had and it was resolved immediately and to my complete satisfaction. This is just another reason why I keep coming back to service my vehicle at Infiniti of Scottsdale. Ms. Kerry Robinson and her staffs professionalism and dedication to customer service should be commended! Thank you for allowing me to share my opinions! D. Nardone More

Yes Infiniti puts out an excellent product no doubt. However, the reason for this comment is to acknowledge the excellent service I receive everytime I have my G35 serviced. My service manager is Juan However, the reason for this comment is to acknowledge the excellent service I receive everytime I have my G35 serviced. My service manager is Juan Samayoa, I have been dealing with Juan since I first purchased my vehicle in 2007. Regardless of how busy he may be, Juan always takes time to answer any questions to my satisfaction, leaving you feeling as though you were his only concern for the day. With service like this I will without hesitation purchase another Infiniti. More

Bob did not push us but gave us all the information we asked for. We looked at different cars and it came down to two brands Bob explaned the difference between the two and we made up our mind from th asked for. We looked at different cars and it came down to two brands Bob explaned the difference between the two and we made up our mind from there We came back the next day and purchased a car from infinity of Scottsdale instead of going back to Chicago and buying one there More

I have always dreaded buying a new car but this was the best car buying experience I ever had. I got a great price on the exact car that I wanted. John and Sam were really a pleasure to work with...they best car buying experience I ever had. I got a great price on the exact car that I wanted. John and Sam were really a pleasure to work with...they couldn't have been nicer and the service went above and beyond. More

It is always a pleasure doing business at Infiniti of Scottsdale! Cody and Juan both provide excellent service and are always very helpful and courteous. Additionally, all of the rest of the staff (rec Scottsdale! Cody and Juan both provide excellent service and are always very helpful and courteous. Additionally, all of the rest of the staff (receptionists, sales people, etc.) are always eager to help and always provide superior service! More

This dealer has, by far, been the best dealer for sales and service I have ever had the pleasure of working with. When I call, I get immediate response from my service advisor and or the sales department. and service I have ever had the pleasure of working with. When I call, I get immediate response from my service advisor and or the sales department. When I have a question, no one ever puts me off to anyone else, they always find me an answer and get back to me immediately. My service advisor is Juan Samayoa and he has never pressured me into anything and is so down to earth to work with. I must say that the Sales Manager, Lee Jones, is one of the most professional, nice people I have had the pleasure to work with. He had always provided me with all of the right information in helping me make the right decisions in purchasing a vehicle. He or Juan are always there when I need assistance. I am rating this dealer , as I have, because when people work as hard as this people do to please the customer, THEY DESERVE IT. More

This is by far the best new car buying experience I've ever had. Kevin Mason and the sales team were very helpful and knowledgeable and didn't put undue pressure on me. They listened carefully and helpe ever had. Kevin Mason and the sales team were very helpful and knowledgeable and didn't put undue pressure on me. They listened carefully and helped me find a great vehicle at a very fair price. Once the deal transitioned into the F&I portion, my positive experience continued. It was by far the smoothest and quickest F&I process I've ever experienced. All the paperwork was ready, and we talked about additional options that made sense for me given my situation and not those that didn't. I definitely recommend this dealership and will tell my friends and family. More

You should be proud and fortunate to have Corey on your staff. I stopped by to purchase air filters last week. Today I dropped of the car for service and Corey not only recognized me but remembered my na staff. I stopped by to purchase air filters last week. Today I dropped of the car for service and Corey not only recognized me but remembered my name. Corey is pleasant, polite and very engaging. Move him up the ladder he deserves an opportunity to succeed in your business. Tom Martz More