INFINITI of Scottsdale

The experience was exceptional: Mr. Fitch was very respectful, understood the needs I had with respect to my vehicle. I had talked with him a year ago (he remembered!) and was very quick to assist. respectful, understood the needs I had with respect to my vehicle. I had talked with him a year ago (he remembered!) and was very quick to assist. This was the best experience I have had in purchasing/leasing an Infinity. I have owned/or leased an infinity since 2000 (2000,2004, 2007 and now 2011)- I love this car the best! I attribute the success of this sale to Mr. Fitch: he is very astute and reasonable. I work in a service industry and I must comment on how professional Mr. Fitch was during the entire sale process. I understand why he is with your sales force: He is an assett! More

Lindsey helped us with our sale in a friendly, professional, and helpful manor. The Manager and support staff were also helpful and friendly. The experience was seamless. We felt that all our ques professional, and helpful manor. The Manager and support staff were also helpful and friendly. The experience was seamless. We felt that all our questions were answered. The staff went over and above the call of duty to provide excellent service. More

The experience I had at Infiniti of Scottsdale was great. The sales person I worked with..Stephen Fitch...couldn't have been any easier to work with. He was very pleasant, answered every question..and just The sales person I worked with..Stephen Fitch...couldn't have been any easier to work with. He was very pleasant, answered every question..and just made the overall experience fantastic. I would definitely recommend Stephen to anyone that is looking to buy an Infiniti. Thanks so much! More

It was a pleasure working with Stephen. I've dealt with many dealership and sales associates. I enjoyed working with Stephen as he was honesty and worked with us (not against us) to make the deal happen. many dealership and sales associates. I enjoyed working with Stephen as he was honesty and worked with us (not against us) to make the deal happen. Calls were returned promptly and all questions answered. iF HE DIDN'T KNOW THE ANSWER, HE WOULD ESEARCH IT. SAL More

My experience at Infinity North Scottsdal has always been supper fantastice. Steven Fitch was our sales person and he is very porfessional and knows his product well. He is patient and works well in findin supper fantastice. Steven Fitch was our sales person and he is very porfessional and knows his product well. He is patient and works well in finding the needs of the buyer. He should get and award for best Empoyee of the Month. He great with follow up and making sure expectations are met. Service is also very friendly and accomodating. I will one day buy another Car from Steven and Infinity North Scottsdale when I am ready. More

I have to say, hands down this was the best experience we have ever had buying a car (or should I say cars)! Illias Katsivalis at Infiniti of Scottsdale was so helpful and professional, he made the whole pr have ever had buying a car (or should I say cars)! Illias Katsivalis at Infiniti of Scottsdale was so helpful and professional, he made the whole process comfortable. Sometimes buying a car can be so stressful, but he made the process fun and exciting. Gabe and I both LOVE the cars we got. Thank you for spending all the time with us yesterday. And please thank your manager Lee for helping us put the deal together. We also really appreciate the dinner that he purchased for us, that was something nice that was above and beyond. At the company that we run, we are always trying to do a little something extra for our clients, to go the extra mile. And yesterday we saw that your company does the same. It really makes a difference, and we are so grateful. Everyone at the dealership that we interacted with yesterday was friendly and helpful. So please thank the finance woman and the woman who sits across from you as well. I hope Illias is still working there in 3 years when our leases come up. We will definitely be back to get 2 more new cars at once again! More

i was very impressed by the quality of the dealership. i was very impressed by the quality of the dealership. starting off with the phone call to stephen to see if they had the car we wanted to the wash a i was very impressed by the quality of the dealership. starting off with the phone call to stephen to see if they had the car we wanted to the wash and tank off gas we got when we were all done. we were treated very profesionaly and would recomomend him to any of our friends looking for a new car. More

The customer service at Infinity of Scottsdale is great ! I am always greeted at the door and felt welcomed. My overally experience of buying a car from Stephen was a great one and I will be back . I know he I am always greeted at the door and felt welcomed. My overally experience of buying a car from Stephen was a great one and I will be back . I know he will take care of any problems I have . The Service dept ( Johnny Gompf) and his crew are great too. I always know they are just a phone call away . More

There are three things which come to mind: (1) Steven There are three things which come to mind: (1) Steven Fitch. I did some preliminary investigations on-line. That is, I investigated the virtues of There are three things which come to mind: (1) Steven Fitch. I did some preliminary investigations on-line. That is, I investigated the virtues of specific cars I'd be interested in and the price any particular model could be reasonably sold at. I found one of these cars in the inventory of Infiniti of Scottsdale. Thus armed, I went on line to the dealership where Steven Fitch answered my email. The discussion was frank, direct, to the point, all in a spirit non-argumentative, realistic assessments of what might be possible both in new car price and used car trade-in. Finally, in the on-site inspection there was no back-peddling or attempts to jack us around. After the particulars for the transaction were settled, Steven explained features of the car to my wife and me while expediting the transaction--no delay or fuss. His manner nicely put at ease any discomfort such a transaction--spending a considerable amount of money--would be bound to have on us. He's a first-rate salesman. (2) Courtney Mutema. Courtney was an affable conversationalist and able expediter. She picked up on common points of our life-interests, especially those of family, my wife's favorite topic. From the company's point of view, she skillfully explained various of the add-on extras dealing with car-maintenance and why we might be advantaged were we to purchase one or another of them. (3) I take it that both these young people must favorably reflect a consumer-oriented attitude embedded in company policy. I'll put it this way: we left the dealership of the previous Infiniti we bought feeling a bit "screwed." Infiniti of Scottsdale left us with an feeling of "fair play" and good customer relations. I suspect the future will bear this out. More

Lan and I have been looking at new cars since late October 2010. On the 15th of Jan 2011 we had narrowed our search to the Lexus RX350 and the Infiniti FX35. We visited Lexus of Las Vegas first on t October 2010. On the 15th of Jan 2011 we had narrowed our search to the Lexus RX350 and the Infiniti FX35. We visited Lexus of Las Vegas first on this date then went to Infiniti Las Vegas. There was no doubt that Lan really loved the Infiniti. So, after our test drive, we sat down with the Infiniti internet manager and tried to discuss the value of the car. After our discussion, we left because their price was extremely on reasonable - especially with dealer added items. Since, Lan still like the Infiniti, on Sunday morning I decided to go on line and see if I could get a better deal. I checked with California dealers and then your dealership. I went to your web site - and immediately got a contact. The salesman, Mr. Bryan Nelson asked if he could phone me rather then send messages to each other. I agreed. When Bryan called I told him exactly what I was looking for in a vehicle. He told me he would check the inventory and call me when he found the vehicle I wanted. He called back in what seemed like minutes and we started to make a deal on an FX35. We talked about how I would purchase the car and if I was going to trade in a vehicle. During my conversations with Bryan I also had the opportunity to talk to Steve Davis. Both these gentlemen seemed very knowledgeable and open in our discussions. We almost made a deal - however, it was not the mid year model - which had the automatic lift gate. My wife really wanted this feature and I explained that to Bryan. He told me he would do some searching and call me back. Within an hour Bryan called and told me about the car he found. It was pretty close to the exact car we wanted and we put down a deposit ($1K) so they could order the car. Bryan informed me the car would be in on the 21st of Jan and I told him once he got the car I would figure out how I wanted to get it to Las Vegas. Bryan called on the 19th and told me the car had arrived. We discussed price and I felt the deal was "superb." I also asked Bryan if they could put splash guards on the vehicle. He said he would handle it. I then talked to Lan and we decided to drive to Scottsdale and depending on how much they gave us for the trade we would drive the new car back to Vegas. On Saturday the 22nd, we drove to Scottsdale. When we arrived Bryan was outside and immediately showed us the car. It was beautiful. We asked him to show us the stainless steel bumper guard - and he did. We had talked about this previously and he had it ready to be installed on the car. After talking to Bryan, he introduced us to Steve. Steve and I went back and forth on the trade value of my vehicle - but I felt at all times he was looking out for the interest of the dealership as well as myself. We agreed on a final price and we traded in our Mazda for the FX35. Bryan then took us to see Nick Buzzetta in finance to do all the paperwork. There was not a lot to do since we were paying cash for the car - however Nick did bring up the maintenance agreement and extended warranty. These issues I had not thought about. Nick told me the going in price and what price he would charge. We negotiated a little - however, I thought the value was excellent and bought both packages. After completing the paper work we again went to see Bryan who took the time to go over the specifications of the car in detail. This note is a little bit long - but I wanted you to know that our experience with your personnel was the very best buying experience we have ever had. Your personnel really made us feel special. I have told everyone that has looked at our car this same story and about our outstanding purchasing experience. Your people were great. It is nice to know that your dealership has their employees go above and beyond when dealing with customers. "Dee" "Lan" JEROME DI GIOVANNI LAN DI GIOVANNI More