INFINITI of Scottsdale

Since July 12, 2024 I have been corresponding with Ricky Manning, Johnathan Bryant (Executive Manager), and most recently Isaiah Mendiola. All of these guys have been trying to get me in the dealership to d Manning, Johnathan Bryant (Executive Manager), and most recently Isaiah Mendiola. All of these guys have been trying to get me in the dealership to discuss a sale because they did not believe I was serious. I informed them it is not practical to drive 45 mins and coordinate a sitter to talk preliminary numbers, I needed something worth going in for. This morning at 8:58am Isaiah confirmed stock on #R9501254, I informed him yesterday I would be in after 1p. On my way to the dealership, I messaged Isaiah notifying him I would be there in 45min. Upon arrival no one greeted me for minutes at the sales counter. Finally, a salesperson informed me the vehicle I confirmed this morning with Isaiah was sold. Scottsdale Infinity, I came to your dealership ready to do business. You wasted my time. I hope you are able to treat your future clients with better communication and consideration for the efforts they make to coordinate being away from their children to drive 45 mins one way to Scottsdale Infinity, to then learn the vehicle they are interested in and confirmed stock on, was sold. More

Great service as usual. Appreciate the good communication on condition of vehicle and timely completion of service. Appreciate the good communication on condition of vehicle and timely completion of service. More

I have now leased 3 vehicles from Infiniti of Scottsdale & highly recommend. They make the car buying process easier than a lot of other dealers. Their service dept is always great to work with! & highly recommend. They make the car buying process easier than a lot of other dealers. Their service dept is always great to work with! More

He is professional and friendly. Reply questions quickly. Through website platform you can easily understand inspection results, which is convenient. Reply questions quickly. Through website platform you can easily understand inspection results, which is convenient. More

Matt Delvecio is the best service advisor I have ever had. I go to this dealership because of the professional he provides had. I go to this dealership because of the professional he provides More

The first service on my 2023 Q50 went very smoothly. ... All employees were courteous and professional. The Service Representative was very thorough in his explanation of what was done. ... All employees were courteous and professional. The Service Representative was very thorough in his explanation of what was done. More

Timely, thorough, friendly, reviewed all necessary work, delivered quickly, car was cleaned and all work done delivered quickly, car was cleaned and all work done More

Infiniti of Scottsdale had taken care of my Q70 for 8 years and the car runs and looks great. years and the car runs and looks great. More

Juan is awesome. He is very personable yet professional, as are all of the staff. I would highly recommend Infinti of Scottsdale. Note, I purchased my current and la He is very personable yet professional, as are all of the staff. I would highly recommend Infinti of Scottsdale. Note, I purchased my current and last car at this dealership and they have serviced both vehicles. More

Awesome service representatives - very thorough and focused on customer satisfaction. They go above and beyond - happy customer for nearly 13 years…. Thanks Juan!!! focused on customer satisfaction. They go above and beyond - happy customer for nearly 13 years…. Thanks Juan!!! More