INFINITI of Scottsdale

I went to Infiniti of Scottsdale (formerly Pinnacle Infiniti) on Sunday, 9/4/11, looking for a new 2011 G37 Sedan. I primarily worked with Anthony King during my experience, Kris Schatzberg got involv Infiniti) on Sunday, 9/4/11, looking for a new 2011 G37 Sedan. I primarily worked with Anthony King during my experience, Kris Schatzberg got involved at the very end (when it was too late). I knew I wanted the Graphite exterior color, with Black as a second choice, but had not settled on the interior, either Stone or Graphite leather. I also knew I wanted the Sport, Premium, and Navigation option packages. When I visited the dealership and when I spoke to Anthony prior to visiting the dealership, I told him that when I purchased my 2006 G35 from Pinnacle Infiniti five years ago, it was the best car buying experience I ever had. I also told Anthony that when I last visited Pinnacle Nissan (the neighbor/sister dealership of Infiniti of Scottsdale), that it was the worst experience I ever had. Pinnacle Nissan told me they had a particular vehicle in stock to get me to come to the showroom, and then didn't have the vehicle when I got there. When I told Anthony this, he commented that Infiniti of Scottsdale had higher standards of customer service than Pinnacle Nissan. I test drove a Graphite with Stone interior G37 (Sport/Premium/Navigation) during my visit to the dealership. After driving it, I realized that the light colored Stone interior would not be the best choice and told Anthony that Graphite interior would be the better choice. He supposedly checked his inventory and told me he had a Graphite/Graphite (Sport/Premium/Navigation). I was also considering the Audi A4 and A5, so left, but came back a bit later for them to inspect my G35 for trade in and we decided to work numbers up on what I assumed was a Graphite/Graphite (Sport/Premium/Navigation). The numbers were good, but I wanted to give it some thought, so I left. After deciding on the G37, I began negotiating between Infiniti of Scottsdale, Peoria, and Camelback, between Monday through Thursday, and all three were very competitive. Peoria was very clear that they didn't have the Graphite/Graphite (Sport/Premium/Navigation), but they had Black/Graphite (Sport/Premium/Navigation). Camelback said they had the exact vehicle, and when I told Anthony this, he told me to make sure I got a stock number from them to make sure they had the vehicle. During a conversation on Thursday with the General Manager at Peoria, he checked inventory on the Graphite/Graphite (Sport/Premium/Navigation), and told me that he couldn't see one anywhere in Arizona. I then went back to Anthony and asked about the vehicle and he insisted he had it at the dealership, but when I followed his advice and asked for a stock number, he refused, which is when everything turned for the worse, and I knew they didn't have the vehicle that Anthony had been claiming they had since Sunday. I later confirmed with Anthony's Sales Manager, Kris that they did not have the Graphite/Graphite (Sport/Premium/Navigation) at Infiniti of Scottsdale. Up until that point, Anthony had been professional and I even defended him and Infiniti of Scottsdale when people I knew with connections to the Phoenix car industry were saying that Infiniti of Scottsdale had a reputation of telling customers whatever they wanted to hear to get them into the dealership. As it turns out, they were right. Another interesting thing that happened as things were turning for the worse on Thursday, was that Anthony had consistently said that he would not bad mouth other dealers and kept referring me to www.dealerrater.com. However, as the deal was going downhill, and he was exposed for not having the vehicle he claimed to have, Anthony resorted to bad mouthing Infiniti of Peoria, telling me that they would have hidden/added costs when it came to finalizing the deal, and so on. As it turns out, I closed the deal Saturday on a 2011 Black/Graphite (Sport/Premium/Navigation) G37 with Peoria, and the process was smooth, stress, and hidden/added cost free. As it turns out, one thing did come from working with Anthony. I am following his advice and using www.dealerrater.com to describe my experience with Infiniti of Scottsdale. More

I had a great experience with Stephen Fitch when I negotiated my lease deal a little over 3 years ago. He was very attentive and easy to deal with. I came back recently to negotiate a new lease and ag negotiated my lease deal a little over 3 years ago. He was very attentive and easy to deal with. I came back recently to negotiate a new lease and again, I was not dissapointed. He makes the car buying experience as easy as possible. I will highly recommend Stephen to anyone interested in an Infiniti. More

I definately recommend the Infiniti of Scottsdale dealership and sales person, Marlon Darton. Marlon has great knowledge of the vehicles and takes his time covering all the features and answers que dealership and sales person, Marlon Darton. Marlon has great knowledge of the vehicles and takes his time covering all the features and answers questions with a comfortable demeanor. I never felt rushed or pressured. Marlon was friendly enough to get to know me and what features I was most interested in so he could line me up with the best car for me. During one of the test drives he asked the expected question of my interest and timeline to purchase. After letting him know I was ready to purchase the same day if I found the right deal he reiterated the features I emphasized, reviewed the features in the floor model, confirmed he had a vehicle that met my requirements with a test drive, talked trade-in value, and finally pricing. Everything moved smoothly and quickly as not to waste time. Do expect some "up-sell" pressure in the finance department for the extended warranty, maintenance packages, etc. All in all it was a pleasant and smooth process to purchase a car. Being treated with respect by all and getting out of there with a new car in approximately 4 hours was terrific. Love my new car (Infiniti G37) and will use the dealerships service department. More

A great dealorship! They have some hard to find cars, and I found mine online at Carsdirect.com. My 2008 Audi manual, S5 was a hard to find car used, but they had the exact one I was looking for. I con and I found mine online at Carsdirect.com. My 2008 Audi manual, S5 was a hard to find car used, but they had the exact one I was looking for. I contacted Paul and he gave me straight answers on the car/condition etc. I was confortable enough to fly one-way from Los Angeles to Phoenix to get my car (after we negociated the price). The car was as-decribed and the sales team was friendly and not-pushy. I would feel very confortable recomending this dealorship and Paul Brown to any of my friends or family. Sincerely, J. Jones Los Angeles More

This delarship is such a pleasure to deal with. The people at this Infiniti treat you like buying a car is a special thing, which it should be. You should not dread having to go see a salseman. At this people at this Infiniti treat you like buying a car is a special thing, which it should be. You should not dread having to go see a salseman. At this place you don't, you want to recommend people to go there when you leave. The stock of cars is great, nice to be able to compare different features and colors. The time process in buying a car is quick and most importantly everyone is extremely friendly and professional. There is always a negotiation in buying a car but dealing with people Like Lee Jones and Steve make it such an easy process. I would recommend this Dealership to anyone looking for an Infiniti and have. More

I have been going to this dealership for almost as long as I have owned my 2003 FX35 and there are a lot of reasons for this. Number one, my service manager,Jon Cady, and his team. Just last week he made m as I have owned my 2003 FX35 and there are a lot of reasons for this. Number one, my service manager,Jon Cady, and his team. Just last week he made my day by giving me a discount on my regular service-and I was particularly happy no other repairs were needed. On my 8 year old car (that I still love to drive) I have had numerous very expensive repair and maintenance bills. As an independent contractor in this down economy I usually dread picking up my car from the service dept. because I know it will take me months to recover, financially. Jon gives me a loyal customer discount which is very much appreciated. A couple years ago, Jon decided, on his own, to retrieve a pocket knife that had fallen through a space in the carpet underneath the passenger seat. This knife was of only sentimental value as it was a gift from my uncle in Germany when I was an exchange student about 20 years ago. I told Jon the story when I dropped off my car. When the service men mentioned that they would have to remove the seat, he spent his time retrieving it. This was and still is one of the best displays of customer service and going above and beyond that I have witnessed. THANK YOU! Devon Smith-Breidel More

We had a great experience buying a car from Marlon. We got the exact specifications on the vehicle that we were looking for. We felt no pressure at anytime. I would definitely recommend Marlon and Infinit got the exact specifications on the vehicle that we were looking for. We felt no pressure at anytime. I would definitely recommend Marlon and Infiniti of Scottsdale. More

Purchasing a new vehicle with Marlon Darton is nothing like the awful commercials - it was a dream come true experience. I've had more trauma shopping in the mall!!! Couldn't ask for any better service, like the awful commercials - it was a dream come true experience. I've had more trauma shopping in the mall!!! Couldn't ask for any better service, quality or friendliness. This is the only place to go for complete satisfaction. I have and will continue to recommend Infinit of Scottsdale as the place to purchase any vehicle - new, used, leased - whatever. Also, Ken Schatzberg is always involved and ready to help. He always directs you to the best person that can be of service. We have purchased and leased from them for 13 years and 6 vehicles later we still go back. Thanks Debra Woodward More

Cory is great at making me feel comfortable and appreciated as a customer. He is always upbeat and happy and takes time to say hi. Juan is the best service manager - he is friendly and profess appreciated as a customer. He is always upbeat and happy and takes time to say hi. Juan is the best service manager - he is friendly and professional -- he always takes time to explain things in a way that I can understand and makes sure that quality service is performed and on time! All of the service advisors I have worked with have been professional and deliver good service. More

I had a situation that I needed help getting out of a car I bought and they helped me find the car I wanted and got me into it the same day with no hassles. They kept an Infinity customer happy. I bought and they helped me find the car I wanted and got me into it the same day with no hassles. They kept an Infinity customer happy. More