INFINITI of Scottsdale

I visited Infiniti of Scottsdale last night to discuss turning in my lease and getting into a new Infiniti, and in less than an hour I was signing papers for my next lease! The experience was efficient an turning in my lease and getting into a new Infiniti, and in less than an hour I was signing papers for my next lease! The experience was efficient and professional. Stefan and Lee answered my questions and handled my concerns quickly, and we got right to the point. Often times, getting into a new car can be a day-long experience. Not here! We agreed on a fair monthly payment without all of the back and forth, and I selected a car on the lot with no trouble at all (they had a very large selection). I wrapped up the process with Courtney in the Finance department, who was nice enough to stay late and help get me out the door in my new car. I'm proud to recommend Infiniti of Scottsdale, and I look forward to my next upgrade at the end of this lease! UPDATE: Received a surprise bill in the mail months after the deal for excess mileage and wear and tear that I was told would be covered in my new deal. Sometimes experiences that are too good to be true are. Dealership was not willing to help remedy the situation, so it looks like I'll be moving on from Infiniti after this lease. More

I took my infiniti fx35 for service engine soon issue. I was changed $1500, inspire of me having a 7 year/100 k warranty. They claim that I did not change my oil at 3K interval. I got all major services 30K was changed $1500, inspire of me having a 7 year/100 k warranty. They claim that I did not change my oil at 3K interval. I got all major services 30K/60K done regularly with out fail. I owned BMW/Volvo/Lexus previously; did not face any issues. I have was going to buy jx model, but now, I will never buy another infiniti again, and do my best not to get servicing done at the dealership if possible. More

Wonderful experience! Daniel was very warm, classy, thorough, and committed to making my experience comfortable and enjoyable! I love Infiniti, and Infiniti of Camelback is exceptional! thorough, and committed to making my experience comfortable and enjoyable! I love Infiniti, and Infiniti of Camelback is exceptional! More

Infiniti of Scottsdale is by far the premier dealership in Arizona. I am on my 6th lease with them and will never go anywhere else… My experience with Lee Jones over the years has been nothing short of p in Arizona. I am on my 6th lease with them and will never go anywhere else… My experience with Lee Jones over the years has been nothing short of phenomenal, to say least. Lee is truly an individual with highest of integrity and treats you with honor and respect. The Infiniti brand delivers great quality but, it is the dealership that brings me back over and over again… Fantastic customer service, friendly and clean atmosphere, warm and professional staff that are always there to ensure you are getting the customer experience at the level of the Infiniti brand… Keep in mind, there are other and much closer choices in Infiniti dealerships but, I choose to do business with the best - Infiniti of Scottsdale. Dan Calderon Goodyear, AZ More

Infiniti of Scottsdale had 2 cars which fit my requirements, the dealership was fairly close to my home, and the listed prices were competitive with other dealerships in the area. I chose not to requirements, the dealership was fairly close to my home, and the listed prices were competitive with other dealerships in the area. I chose not to visit a couple other dealers due to unfavorable consumer reviews on cars.com. I was very pleased with the way I was treated by everyone I dealt with at Infiniti of Scottsdale. I was given options, but did not feel forced to choose anything specific. I felt they were trying to meet my needs rather than make a sale and move on to the next customer. The premises were clean, neat and inviting; someplace I would not mind waiting while having my car serviced. I'm always leary of bait-and-switch deals, or high-pressure upselling when buying a car, but did not experience any of that at this dealership. Spent the most time with Chad Ackerman who sold me a Mercedes. Good sense of humor, professional and knowledgeable. Also worked with Mark Tharp, the Finance Mgr. Very tactful, pleasant and professional. Offered me some options, I chose one I wanted and passed on the rest. Buying a car at Infiniti of Scottsdale was a pleasant, quick, painless experience and I left owning the car I wanted. I'd recommend working with Chad or Mark to anyone looking for a new or used car. More

i have purchase 3 cars in the last 3 years from 3 diffrent dealers and by far this is the best dealer i have worked with so far. the sales guy was great and friendly and work hard to make the deal wo diffrent dealers and by far this is the best dealer i have worked with so far. the sales guy was great and friendly and work hard to make the deal work for the dealer and me. i would highly recomend going here. More

After having purchased a number of vehicles this was the absolue worst vehicle purchasing experience I have had. The salesperson we worked with, Adam Grimes, only seemed interested in selling me a new mode absolue worst vehicle purchasing experience I have had. The salesperson we worked with, Adam Grimes, only seemed interested in selling me a new model that the dealer had on its premises (ones with many upgrades). I was not interested in multiple upgrades and option packages and once I expressed this, the salesperson lost interest in working with us - - customer service was terrible. I was told a number of misrepresentations/lies (e.g., "they don't make the model you want any longer", "we searched the Infiniti dealer network & there is no inventory nationwide with the configurations you are interested in", etc) and as I attempted to work with the salesperson over the next few days & he would not return my phone call or email. I guess Infiniti of Scottsdale's sales staff think every consumer is an idiot and does not do their homework. I knew for a fact that the model I wanted was still made by Infiniti and that although very popular, some dealers had the model in stock. I finally gave up on this dealership/salesperson after feeling like I was begging them to take my $. If I am going to spend $45K+ on a vehicle for a supposed premium brand like Infiniti, I expect to be treated with respect and to have a phone call/email returned. Very shortsighted of Infiniti of Scottsdale as we have had service work done at this dealership on other cars in the past. I will never use this dealership for service or a vehicle purchase again. On a better note, after a week of misery dealing with Infiniti of Scottsdale, I called Ted Rees at Superstition Springs Infiniti. Within 30 minutes he found the exact new Infiniti model I sought & intercepted its scheduled delivery to another out of state dealer & it was routed to Superstition Springs. Fantastic customer service. While at Superstition Springs to complete paperwork, the GM came out and spoke with us for about 20 minutes and you can tell they really value their customers. I would encourage anyone to visit this dealership - - for us, it was well worth the extra drive from North Phoenix to Superstition Springs Infiniti in Mesa. More

I have always been a fan of Infiniti cars, and am now very excited to soon be driving my own! Due to Adam's help and ability to work with me and my family, I was able to learn all of my options, and choo very excited to soon be driving my own! Due to Adam's help and ability to work with me and my family, I was able to learn all of my options, and choose the best car for me! More

Horrible customer service, lacadasical approach to work, and I drove to Coulter Infiniti a half hour later and was not only treated with much more respect and class but walked out with a car payment that wa and I drove to Coulter Infiniti a half hour later and was not only treated with much more respect and class but walked out with a car payment that was $30 less and more equipped. After working with Scottsdale Infiniti for over a month, I came with a $2500 check in hand and made an appointment to pick up the car. I asked that the paperwork be completed and acknowledged that I had less than an hour to complete the transaction. I had already visited the dealership twice and had driven the car. I walked in, the salesman was at lunch, the paperwork was blank, and after an hour wait to see " finance" while the sales manager made casual conversation, I walked out. I would not recommend this dealership to anyone and would highly recommend Coulter and the 30 mile drive it takes to get there to anyone. Rick Raines was an excellent salesman and got me in and out of the showroom in 45 minutes and out the door with exactly what I asked for. More

The experience was great. I got a quality car for a very fair price. No tricks or gimmicks. I will return in the future and also recommend this location to my friends. fair price. No tricks or gimmicks. I will return in the future and also recommend this location to my friends. More