INFINITI of Scottsdale

Chelsea was very helpful and friendly! And was able to help me with a windshield guy for a replacement part. :) And was able to help me with a windshield guy for a replacement part. :) More

Infiniti of Scottsdale is my favorite dealership! Juan provides greatest service for our vehicles! Infinitis team of service personnel are always honest respectful and great work with! Juan provides greatest service for our vehicles! Infinitis team of service personnel are always honest respectful and great work with! More

Chelsea was excellent! She went above and beyond in customer service, and her efficiency was top notch! She went above and beyond in customer service, and her efficiency was top notch! More

Appreciate the staff at Scottsdale Infiniti. Jim and his team are always attentive, efficient and considerate Jim and his team are always attentive, efficient and considerate More

Mr. Isaac was super friendly and helpful during my visit. I strongly recommend Mr. Isaac at the service department. I strongly recommend Mr. Isaac at the service department. More

Excellent deal on my car. Great service from sales staff and the service department. I highly recommend giving them a chance to serve you. Great service from sales staff and the service department. I highly recommend giving them a chance to serve you. More

Service Manager Matt Delvecchio was a complete professional. He was fair given the service fee for error code reading. I’d recommend him. professional. He was fair given the service fee for error code reading. I’d recommend him. More

I wasn’t greeted. I had to go in and look for someone. I was asked to take a seat. My service tech Juan went straight to my suv first and sent the car runner to get my I had to go in and look for someone. I was asked to take a seat. My service tech Juan went straight to my suv first and sent the car runner to get my keys from me. My suv went in for reapply of Zaktek at 8:07am and was done at 8:30ish am. Not sure how it was reapplied, a wait time given, washed & dried in less than 30 mins??? I questioned that it was done correctly and Juan said yes & walked away. More

From the initial purchase to annual service needs, Infiniti of North Scottsdale has provided the best car ownership experience compared to previous companies I’ve worked with. Infiniti of North Scottsdale has provided the best car ownership experience compared to previous companies I’ve worked with. More

Since July 12, 2024 I have been corresponding with Ricky Manning, Johnathan Bryant (Executive Manager), and most recently Isaiah Mendiola. All of these guys have been trying to get me in the dealership to d Manning, Johnathan Bryant (Executive Manager), and most recently Isaiah Mendiola. All of these guys have been trying to get me in the dealership to discuss a sale because they did not believe I was serious. I informed them it is not practical to drive 45 mins and coordinate a sitter to talk preliminary numbers, I needed something worth going in for. This morning at 8:58am Isaiah confirmed stock on #R9501254, I informed him yesterday I would be in after 1p. On my way to the dealership, I messaged Isaiah notifying him I would be there in 45min. Upon arrival no one greeted me for minutes at the sales counter. Finally, a salesperson informed me the vehicle I confirmed this morning with Isaiah was sold. Scottsdale Infinity, I came to your dealership ready to do business. You wasted my time. I hope you are able to treat your future clients with better communication and consideration for the efforts they make to coordinate being away from their children to drive 45 mins one way to Scottsdale Infinity, to then learn the vehicle they are interested in and confirmed stock on, was sold. More