INFINITI of Scottsdale

Service Manager Matt Delvecchio was a complete professional. He was fair given the service fee for error code reading. I’d recommend him. professional. He was fair given the service fee for error code reading. I’d recommend him. More

I wasn’t greeted. I had to go in and look for someone. I was asked to take a seat. My service tech Juan went straight to my suv first and sent the car runner to get my I had to go in and look for someone. I was asked to take a seat. My service tech Juan went straight to my suv first and sent the car runner to get my keys from me. My suv went in for reapply of Zaktek at 8:07am and was done at 8:30ish am. Not sure how it was reapplied, a wait time given, washed & dried in less than 30 mins??? I questioned that it was done correctly and Juan said yes & walked away. More

From the initial purchase to annual service needs, Infiniti of North Scottsdale has provided the best car ownership experience compared to previous companies I’ve worked with. Infiniti of North Scottsdale has provided the best car ownership experience compared to previous companies I’ve worked with. More

Since July 12, 2024 I have been corresponding with Ricky Manning, Johnathan Bryant (Executive Manager), and most recently Isaiah Mendiola. All of these guys have been trying to get me in the dealership to d Manning, Johnathan Bryant (Executive Manager), and most recently Isaiah Mendiola. All of these guys have been trying to get me in the dealership to discuss a sale because they did not believe I was serious. I informed them it is not practical to drive 45 mins and coordinate a sitter to talk preliminary numbers, I needed something worth going in for. This morning at 8:58am Isaiah confirmed stock on #R9501254, I informed him yesterday I would be in after 1p. On my way to the dealership, I messaged Isaiah notifying him I would be there in 45min. Upon arrival no one greeted me for minutes at the sales counter. Finally, a salesperson informed me the vehicle I confirmed this morning with Isaiah was sold. Scottsdale Infinity, I came to your dealership ready to do business. You wasted my time. I hope you are able to treat your future clients with better communication and consideration for the efforts they make to coordinate being away from their children to drive 45 mins one way to Scottsdale Infinity, to then learn the vehicle they are interested in and confirmed stock on, was sold. More

Great service as usual. Appreciate the good communication on condition of vehicle and timely completion of service. Appreciate the good communication on condition of vehicle and timely completion of service. More

I have now leased 3 vehicles from Infiniti of Scottsdale & highly recommend. They make the car buying process easier than a lot of other dealers. Their service dept is always great to work with! & highly recommend. They make the car buying process easier than a lot of other dealers. Their service dept is always great to work with! More

He is professional and friendly. Reply questions quickly. Through website platform you can easily understand inspection results, which is convenient. Reply questions quickly. Through website platform you can easily understand inspection results, which is convenient. More

Matt Delvecio is the best service advisor I have ever had. I go to this dealership because of the professional he provides had. I go to this dealership because of the professional he provides More

The first service on my 2023 Q50 went very smoothly. ... All employees were courteous and professional. The Service Representative was very thorough in his explanation of what was done. ... All employees were courteous and professional. The Service Representative was very thorough in his explanation of what was done. More

Timely, thorough, friendly, reviewed all necessary work, delivered quickly, car was cleaned and all work done delivered quickly, car was cleaned and all work done More