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INFINITI of San Jose - Service Center

San Jose, CA

4.3
59 Reviews

59 Reviews of INFINITI of San Jose - Service Center

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January 13, 2022

Very happy with service department and all staff, everyone was very professional and polite while doing the service! More

by Rudy Gallo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevan Tran
Jan 15, 2022 -

INFINITI of San Jose responded

Thank you again for taking the time to let us know how we did. We hope to see you soon! Cheers!- Kevin Tran

December 14, 2021

Service has gone downhill - they did not honor the last service from the 120miles service agreement that I had purchased More

by rkapre
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricky (The service manager)
Dec 16, 2021 -

INFINITI of San Jose responded

Morning Mr. Kapre Thank you for leaving your review. I am deeply sorry that your maintenance contract with INFINITI had expired. I am glad we were able to absorb some of the cost for you for your service you selected and to provide promises for future discounts as a means of recognizing your loyalty over the years which we documented on your invoice. Please let me know next time you need anything and I will always review to see what I can do to help. Have a wonderful Christmas and all the best for the new year. Kind Regards Richey Barnes Service Manager 408 531 3022

November 17, 2021

The service work provided by this dealer (Infiniti of San Jose) for my Q50 is exceptionally good. The service consultant is very helpful and professional. More

by david.lam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Fuller
Nov 24, 2021 -

INFINITI of San Jose responded

Hi David, Thank you for taking the time to provide feedback on your experience. We look forward to servicing your vehicle in the future! Regards, Ryan Fuller Infiniti of San Jose

October 23, 2021

I went to Infinity of San Jose regularly for my Qx60 maintenance. This place is my favorite dealership. great service, fair price, very professional. More

by martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Fields
Oct 25, 2021 -

INFINITI of San Jose responded

Hi Martin Thank you for taking the time to review our dealership and your positive comments about Infiniti Of San Jose. We really appreciate the positive feedback. See you next time with your QX60. Kind Regards Richey Barnes Service Manager INFINITI of San jose

October 03, 2021

The people I talked to are respectful, professional, portrayed customer service satisfactorily. Honest about their recommendation of what needs to be done. I like the Infiniti cars. More

by Hershey5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Fields 5 star
Oct 04, 2021 -

INFINITI of San Jose responded

Hi Hershey5, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 02, 2021

This morning I had a small issue with a lock mechanism on my Infiniti. Adrian helped me resolve it quickly in a professional way. Thank you! Joan Timpany More

by Joantimpany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richey Barnes, Tyler Luu (both on previous occasions)
Oct 04, 2021 -

INFINITI of San Jose responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

September 13, 2021

Infiniti of San Jose is really recommended for servicing our Infinity cars. They have been very professional, efficient, and on time. Jose Masangcay is also a great Consultant that has been helping us for a More

by fxcgunawan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Masangcay
Sep 17, 2021 -

INFINITI of San Jose responded

Hi Christian! Thank you for taking the time to provide feedback on your experience with me! I look forward to assisting you again next time. Until then, stay safe and well! Regards, Jose Masangcay Service Advisor

September 08, 2021

I have been a customer of the dealership for more than 10 years, the staff are very nice and courteous, the service advisors are very well versed More

by corabandonill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot the names if the staff who helped me
Sep 14, 2021 -

INFINITI of San Jose responded

Hello Corabandonill Thank you for taking the time to let us know how we did. We really appreciate your visit and for letting us be your preferred service center. See you next time. Kind Regards Richey Barnes INFINITI of San jose

August 16, 2021

Very good customer service, Adrian was very helpful from the service department. I recommend San Jose Infiniti for vehicle service. More

by Cbshigemasa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian
Aug 18, 2021 -

INFINITI of San Jose responded

Cbshigemasa, your satisfaction is our top priority. We hope to see you soon! Best, -Adrian

August 12, 2021

I always receive top service from this location. The staff is very helpful and friendly. I know I can count on the work and my car runs great! More

by Keyiana_perry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adian
Aug 14, 2021 -

INFINITI of San Jose responded

Keyiana_perry, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of San Jose! Until the next time we meet, take care!

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