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59 Reviews of INFINITI of San Jose - Service Center
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December 27, 2024
Wish there was 0 option BEWARE ! !! BEWARE!! Do not give your car for service here or especially Nicholas Mcclintic I would Like to tell our experience We gave our 2016qx60 f !! BEWARE!! Do not give your car for service here or especially Nicholas Mcclintic I would Like to tell our experience We gave our 2016qx60 for service on Dec 19th as there was noise in our car . We went there at 7:30am we wer told we will do diagnosis to find issue and as we wer at 90k miles .He informed us he would complete that service as well So after diagnosis wer told radiator fan and 90k miles service which includes replacing Air filter will be done - charged 3653$ After 8hours we got the car and right after 30mins the engine light started to pop on dashboard we called in and was asked to come on Saturday morning Saturday morning - The car was checked by him did not give paper work he said it looks fine and again after 2hours same concern called in took appointment got Monday the 23rd Monday morning 23rd - The same person mentioned to do diagnosis again and now he mentioned the coolant , brake pad and thermostat needs to be replaced - 2,800$ plus paid for 316$ diagnosis we asked them this issue wasn't even there until they did the work on Thursday and touched engine he denied to take responsibility and paid us back 316$ Today the 27th we took the car to another center - Thermostat , coolant and air filter (which was paid on Thursday ) needs replacement . Basically they lied and never replaced the air filter - charge - 1,018$ So if you want to save ur money and not get cheated please avoid this place as the mistake happened all coz of the bad service . Have proofs for same More
by Jjeevitha22
Employees Worked With
January 02, 2024
Prompt service. No upselling and good work. I worked with Ryan before and it is always a great experience. No upselling and good work. I worked with Ryan before and it is always a great experience. More
by Rv119
Employees Worked With
November 17, 2023
I was there to buy the key fob, believe or not, they fixed it for free. Saved $499! fixed it for free. Saved $499! More
by Marlene
Employees Worked With
July 02, 2023
No drama, commitments kept, friendly staff. And Knowledgeable technicians. What more could you ask for? And Knowledgeable technicians. What more could you ask for? More
by TyroMike
Employees Worked With
June 16, 2023
Great service again! Worked with a new associate, Nicholas, for the first time, he was on top of his game. Got the 100,000 mile service on my Q60, this is my third infini Worked with a new associate, Nicholas, for the first time, he was on top of his game. Got the 100,000 mile service on my Q60, this is my third infiniti with over 100,000 miles, all have worked well during the time I owned them. Got a fourth on the way to 100,00 miles. Great cars and knowledgeable staff who keep them in great condition! I do a lot of driving for my commute and I depend on the Infiniti of San Jose staff to keep me safe. Shout out to Tyler Luu, who looked after my car in the past. More
by dungeonlab
May 17, 2023
They took care of me and I felt a very special experience!! I will certainly comeback experience!! I will certainly comeback More
by Maxpayneniou1
March 09, 2023
I had an great experience in this car dealership-- everything went perfectly. Very nice place, very clean, staff is very polite and attentive, especially Sergio Lopez I had forgotten about good custom everything went perfectly. Very nice place, very clean, staff is very polite and attentive, especially Sergio Lopez I had forgotten about good customer service. He worked with me and made the process of setting up some appointments for a recall and a diagnostic testing done. I had three separate visits and every time he was there to provide guidance and review diagnostics outcome. He made the process very smooth and I was very thankful and pleased with my experience at Infiniti of San Jose (Tully). I also had a very positive interaction with Nick on pick day since Sergio was off this day. He was very polite and helpful. Thank you, G. Flores More
by lvlyborri
Employees Worked With
Sergio Lopez and Nick
February 17, 2023
This dealership is one of the best in San Jose, Ca. My car is always in good condition every time I go there for maintenance service. Nick Mcclintic is my maintence consultant for years now; and he alw My car is always in good condition every time I go there for maintenance service. Nick Mcclintic is my maintence consultant for years now; and he always delivered great and outstanding maintenance service. In fairness though, All the employees are courteous, professionals and hardworking; the dealership itself looks fabulous, clean, and organized. To top it all,I love their free cofee/ snack bar while waiting. In short, if you need this type of customer service, Beshoff Infiniti has it! Look for Nick Mcclintic because I guarantee that you will be smiling all the time after your maintenance service. Why? because he will make your car very healthy. Thank you always Beshoff Infiniti! More
by Rome25
Employees Worked With
Nick Mcclintic
