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INFINITI of San Jose
San Jose, CA
127 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 127 reviews
February 09, 2021
The dealership is fine it’s the technicians who forget to put things back in place after they remove them. It’s very frustrating when I have to double check everything and replace what they forgot to do. I p put things back in place after they remove them. It’s very frustrating when I have to double check everything and replace what they forgot to do. I pay good money to maintain my car they should do there job. More
by rmc6269
Employees Worked With
Don’t have the name
February 04, 2021
I have to share my recent experience at Infiniti of San Jose. It was my first time there and it was so disappointing! I'm not going to be their client ever in my life. Since it's a biggest dealership in Ba Jose. It was my first time there and it was so disappointing! I'm not going to be their client ever in my life. Since it's a biggest dealership in Bay Area they don't care about keeping clients. The car I liked didn't have a second key and had multiple chips and dings on the windshield. One of them was pretty big and I was concerned about safety. They didn't want to do anything about it! Next day I sent them an email asking if they can give a little discount so I can handle those issues. Instead of discount I got an answer saying it is what it is and they are not going to give even $100 off. And even though I was communicating with a sales person (Amy Nguyen) - the GM himself (Aaron DePriest ) felt the need to write me a 'xxx off' email instead of trying to find a compromise: "I understand, that isn't going to happen, best of luck in your car search" Which I find pretty rude and not appropriate for an Infiniti branded dealership. I was a long time Infiniti owner (5 cars) but will look for my next car elsewhere b/c of this. More
by Alisa
Employees Worked With
Aaron DePriest
November 27, 2020
I have visited this dealership for service a couple times now. Always had a great experience with the service department. They were very professional and transparent with their service, fix, and correspondin now. Always had a great experience with the service department. They were very professional and transparent with their service, fix, and corresponding costs. Friendly staff and consultant too! More
by Kary
Employees Worked With
Aaron
October 22, 2020
i have been bringing my cars here (i have had 3 Infiniti cars since 2009) since it was Beshoff Infiniti and now it is San Jose. Friendly professional staff who always make me feel welcome and listen to my cars since 2009) since it was Beshoff Infiniti and now it is San Jose. Friendly professional staff who always make me feel welcome and listen to my concerns. Value for money and car is always cleaned and the work fully explained. I have worked with several people over the years and have always had a good experience. Customer for life. Looking forward to seeing the new models that are coming out next year. More
by Damien
Employees Worked With
Service Department
October 21, 2020
Very honest, safe and clean service department. Was very impressed with how I was treated and the price of my service. Would continue to go here for my service. impressed with how I was treated and the price of my service. Would continue to go here for my service. More
by techiegal
Employees Worked With
Richard Barnes
September 14, 2020
Beshoff Infiniti has improved so much with their service and price. Service consultant and technician are nice and knowledgeable. I got my QX70 in for service. They were so serious in getting the fix don and price. Service consultant and technician are nice and knowledgeable. I got my QX70 in for service. They were so serious in getting the fix done and keeping me well informed. The price was reasonable, and they always provide me a nice loaner car. More
by tlamqx70
Employees Worked With
Tyler Luu, Joey Tipton, Oscar Sotelo, Javier Huerta, Linn Gardner, Adam Legros
July 31, 2020
Biggest mistake I bought a car from these guys, and I have been in regret of my choice for months. First 5 days after I got the car they called me to let me know I ca I bought a car from these guys, and I have been in regret of my choice for months. First 5 days after I got the car they called me to let me know I cant drive the car b'se it needs to pass the SMOG test, I have to find a time and return it to the dealership, I was able to do that in May. I was told everything should be good. In June I received my plates from DMV with a DMV bill of $424, I was charged $485 by the dealership to take care of DMV registration on my behalf. I did mention to the sales man that 485 seems too much for registration and he assured me that if the fees turn out to be more DMV will refund the balance or push the fees to 2022, so was very surprised that I received a bill of $424, including penalties for late payment of $127. I have tried to reach out to them but havent gotten any help in regards to what happened to the $485 that i gave them. Hope this review helps someone who needs to make a decision More
by kclaire56
Employees Worked With
SamSon
July 20, 2020
Clean and very organized. They even fixed the recall on my car and the charges is reasonable price. The consultant is discuss everything what has done to my car. my car and the charges is reasonable price. The consultant is discuss everything what has done to my car. More
by Paltak58
Employees Worked With
Joey Tipton, Oscar Sotelo, Javier Huerta, Linn Gardner, Adam Legros
July 10, 2020
I can't thank Araon enough and would highly recommend him Araon the sales manager is your go to person! From the moment we walked in his no pressure, no sales pitch demeanor led us to buying a car. We litera Araon the sales manager is your go to person! From the moment we walked in his no pressure, no sales pitch demeanor led us to buying a car. We literally walked in there not knowing what we wanted and walked out with a Q50. Johnny was professional and patient. He was quick to realize that we wanted to buy but were unsure of the model to purchase. He catered to us by simply walking around and pointing out the great deals. Even after the sale, he has taken care of us, especially during these uncertain time, I can't thank him enough and would highly recommend asking for him in sales. More
by Sarah
Employees Worked With
Aaron Depriest
