INFINITI of San Jose

Biggest mistake I bought a car from these guys, and I have been in regret of my choice for months. First 5 days after I got the car they called me to let me know I ca I bought a car from these guys, and I have been in regret of my choice for months. First 5 days after I got the car they called me to let me know I cant drive the car b'se it needs to pass the SMOG test, I have to find a time and return it to the dealership, I was able to do that in May. I was told everything should be good. In June I received my plates from DMV with a DMV bill of $424, I was charged $485 by the dealership to take care of DMV registration on my behalf. I did mention to the sales man that 485 seems too much for registration and he assured me that if the fees turn out to be more DMV will refund the balance or push the fees to 2022, so was very surprised that I received a bill of $424, including penalties for late payment of $127. I have tried to reach out to them but havent gotten any help in regards to what happened to the $485 that i gave them. Hope this review helps someone who needs to make a decision More

Clean and very organized. They even fixed the recall on my car and the charges is reasonable price. The consultant is discuss everything what has done to my car. my car and the charges is reasonable price. The consultant is discuss everything what has done to my car. More

I can't thank Araon enough and would highly recommend him Araon the sales manager is your go to person! From the moment we walked in his no pressure, no sales pitch demeanor led us to buying a car. We litera Araon the sales manager is your go to person! From the moment we walked in his no pressure, no sales pitch demeanor led us to buying a car. We literally walked in there not knowing what we wanted and walked out with a Q50. Johnny was professional and patient. He was quick to realize that we wanted to buy but were unsure of the model to purchase. He catered to us by simply walking around and pointing out the great deals. Even after the sale, he has taken care of us, especially during these uncertain time, I can't thank him enough and would highly recommend asking for him in sales. More

I just bought my new car from Ben today! He was very helpful and Knowledgeable. I will defiantly recommend this place to my friends and family! helpful and Knowledgeable. I will defiantly recommend this place to my friends and family! More

Great Costumer service Just leased my second Infiniti in the last 3 years here at Infiniti of San Jose. First class costumer service! Great social distancing in place and on Just leased my second Infiniti in the last 3 years here at Infiniti of San Jose. First class costumer service! Great social distancing in place and once again an easy transaction. What other location offers you latte and pastries when they are in full operation mode. The showroom is always up to date with the newest vehicle (super clean showroom). Professional staff with a wonderful touch of humor. My finance manager was absolutely the best! More

Just want say thanks to Aaron! He was really helpful with my new car purchase. He guided me through the whole leasing process, the total transaction was hassle free. I’m very happy with my new car! Thanks A my new car purchase. He guided me through the whole leasing process, the total transaction was hassle free. I’m very happy with my new car! Thanks Aaron! More

Infiniti of San Jose is excellent! INFINITI of San Jose is excellent! It is always a pleasure to do business there. Sales, service, warranty work...whatever it is, I love the way we are INFINITI of San Jose is excellent! It is always a pleasure to do business there. Sales, service, warranty work...whatever it is, I love the way we are treated as customers and as people. In two years of owning our 18' Q50S, I've never had a negative issue or experience. More

Unacceptable We drove all the way from Sacramento to buy 2 cars. We seen many options that they listed on carfax and wanted to check them out and pick the best 2 Q We drove all the way from Sacramento to buy 2 cars. We seen many options that they listed on carfax and wanted to check them out and pick the best 2 Q50s available at the lot. Sales rep Hoolio told us that he " dont have a time for me to show me the cars". Walked out very dissapointed , unacceptable customer service. This is not how you treat your customers. We drove 2 hours there and 2 hours back just to hear that "they dont have time to show us the cars".How do I suppose to buy something that i cant see?! Ill reach every possible related social outlet to let world know about how this dealership treats people. More

Bait and switch If the price advertised in too good to be true, it probably is a bait for you ! Good luck with them, especially since Infiniti of Stevens creek ha If the price advertised in too good to be true, it probably is a bait for you ! Good luck with them, especially since Infiniti of Stevens creek has closed doors .. More

Drove in with Tire Trouble UNABLE to Drive Away. Beshoff use to be my place of trusted service, that was over a year ago. I came in for tire, road hazard warranty repair. 50% of the cost is covered Beshoff use to be my place of trusted service, that was over a year ago. I came in for tire, road hazard warranty repair. 50% of the cost is covered during year two. First issue, the warranty company only wanted to cover 50% of the wholesale price. Really? Fortunately, my service Rep Kevin was awesome, he figured out an agreeable solution. I was leaving feeling good about the outcome, until the delivery of my vehicle. Issue two, trouble arose; My car sounded strange and cut off, couldn't get off the lot. They call it coincidence, after paying an additional $200, I drove my car away, without a repair. My Advise stay away!!!! More