INFINITI of San Jose

I have been bringing my vehicle to this dealership for over 5 years now. Tyler Luu has been my service advisor and I am very satisfied and happy that he has taken care of my vehicle repair work excelle over 5 years now. Tyler Luu has been my service advisor and I am very satisfied and happy that he has taken care of my vehicle repair work excellently. More

Great staff, would recommend to friends. Super clean place, and they brake down everything for you to understand. Super clean cars, and overall great experience! place, and they brake down everything for you to understand. Super clean cars, and overall great experience! More

Wonderful service experience at this dealership. I have been their customer for years and always received great service. I am highly recommend this dealership to everyone. been their customer for years and always received great service. I am highly recommend this dealership to everyone. More

How would you feel if your doctor gave you a misdiagnosis, telling you got COV!D when you actually just got some allergies? I went to the SJ Infiniti dealership to get a quote. They ran diagn misdiagnosis, telling you got COV!D when you actually just got some allergies? I went to the SJ Infiniti dealership to get a quote. They ran diagnostics for my car with a malfunctioning electric power seat and the diagnosis came out to be "...UNABLE TO ADJUST DRIVER SEAT, EXTERIOR MIRROR, STEERING WHEEL, AND CANNOT TURN ON DOME LIGHTS..." They then quoted me at $1.2K and charged me an estimation fee of $199. Having put that fix aside since its so xxxx expensive, I later went to Stevens Creek Infiniti to finally get the fix. Mustering up the courage and ready to pay the $1.2K, the final total had me do a double take. It was a mere $75. $75!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It turned out its just a fuse issue vs the whatever xxxx fancy auto drive positioner they were going on about. Whatever, just needed to get this out. Thanks! More

Bunch of shady people here! Engin overheating 4 times (still unresolved).Had to replace breaks after 1 month. Sold me used, white material showing through rubber, tires (illegal in california). Will neve (still unresolved).Had to replace breaks after 1 month. Sold me used, white material showing through rubber, tires (illegal in california). Will never go back to these guys. The entire experience made me want to vomit!! More

Excellent experience every visit. We always work with Tyler in service who demonstrates true quality customer service. The dealer is always clean and the entire staff is always friendly and helpful. Tyler in service who demonstrates true quality customer service. The dealer is always clean and the entire staff is always friendly and helpful. More

Efficient and thorough service, with courteous and caring staff! Always a pleasant experience! I especially appreciate all the help Adrian Fields provided and the detailed explanation of the work done on my staff! Always a pleasant experience! I especially appreciate all the help Adrian Fields provided and the detailed explanation of the work done on my vehicle. More

We had a good experience. Jesus was amazing! The process was quick and easy. I would recommend this place. Jesus was friendly and informative! I was quick and easy. I would recommend this place. Jesus was friendly and informative! I More

The dealership is fine it’s the technicians who forget to put things back in place after they remove them. It’s very frustrating when I have to double check everything and replace what they forgot to do. I p put things back in place after they remove them. It’s very frustrating when I have to double check everything and replace what they forgot to do. I pay good money to maintain my car they should do there job. More

I have to share my recent experience at Infiniti of San Jose. It was my first time there and it was so disappointing! I'm not going to be their client ever in my life. Since it's a biggest dealership in Ba Jose. It was my first time there and it was so disappointing! I'm not going to be their client ever in my life. Since it's a biggest dealership in Bay Area they don't care about keeping clients. The car I liked didn't have a second key and had multiple chips and dings on the windshield. One of them was pretty big and I was concerned about safety. They didn't want to do anything about it! Next day I sent them an email asking if they can give a little discount so I can handle those issues. Instead of discount I got an answer saying it is what it is and they are not going to give even $100 off. And even though I was communicating with a sales person (Amy Nguyen) - the GM himself (Aaron DePriest ) felt the need to write me a 'xxx off' email instead of trying to find a compromise: "I understand, that isn't going to happen, best of luck in your car search" Which I find pretty rude and not appropriate for an Infiniti branded dealership. I was a long time Infiniti owner (5 cars) but will look for my next car elsewhere b/c of this. More