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INFINITI of San Jose

San Jose, CA

Overview
Reviews
3.5
127 Reviews
Call Dealership (408) 531-3033

1120 Capitol Expressway Auto Mall

San Jose, CA

95136

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Showing 127 reviews

February 21, 2022

Infiniti of San Jose’s staff is very helpful and knowledgeable. They seem to genuinely enjoy their jobs and working with each other, making what can be a stressful experience for some, more enjoyabl More

by amandarenee8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
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Feb 23, 2022 -

INFINITI of San Jose responded

Hi Amanda, Thank you so much for taking the time to let us know about your car buying experience, we hope you absolutely love the new car. Thank you, Aaron de Priest GSM Infiniti of San Jose

January 31, 2022

Very clean the people are very friendly l will be returning in the future love Ryan More

by knight.audrey92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
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Feb 03, 2022 -

INFINITI of San Jose responded

Thank you for taking the time to share your feedback with us. We look forward to helping with your vehicle in the future. Regards, Ryan

Feb 03, 2022 -

knight.audrey92 responded

I really like working with Ryan, he is patient, speaks very well meaning he makes sure you understand what he is talking about. You all are very blessed to have an advisor that is passionate about the work that he does.

January 26, 2022

Very satisfied with the service & hospitality.Ryan was Very satisfied with the service & hospitality. Ryan was very helpful & the work done in my car was done professionally. Thank you! More

by Mrgrrape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Jan 28, 2022 -

INFINITI of San Jose responded

Thank you for taking the time to share your feedback with us. We look forward to helping with your vehicle in the future. Regards, Ryan

January 13, 2022

Very happy with service department and all staff, everyone was very professional and polite while doing the service! More

by Rudy Gallo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevan Tran
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Jan 15, 2022 -

INFINITI of San Jose responded

Thank you again for taking the time to let us know how we did. We hope to see you soon! Cheers!- Kevin Tran

December 14, 2021

Service has gone downhill - they did not honor the last service from the 120miles service agreement that I had purchased More

by rkapre
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricky (The service manager)
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Dec 16, 2021 -

INFINITI of San Jose responded

Morning Mr. Kapre Thank you for leaving your review. I am deeply sorry that your maintenance contract with INFINITI had expired. I am glad we were able to absorb some of the cost for you for your service you selected and to provide promises for future discounts as a means of recognizing your loyalty over the years which we documented on your invoice. Please let me know next time you need anything and I will always review to see what I can do to help. Have a wonderful Christmas and all the best for the new year. Kind Regards Richey Barnes Service Manager 408 531 3022

November 17, 2021

The service work provided by this dealer (Infiniti of San Jose) for my Q50 is exceptionally good. The service consultant is very helpful and professional. More

by david.lam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Fuller
Report | Print
Nov 24, 2021 -

INFINITI of San Jose responded

Hi David, Thank you for taking the time to provide feedback on your experience. We look forward to servicing your vehicle in the future! Regards, Ryan Fuller Infiniti of San Jose

October 23, 2021

I went to Infinity of San Jose regularly for my Qx60 maintenance. This place is my favorite dealership. great service, fair price, very professional. More

by martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Fields
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Oct 25, 2021 -

INFINITI of San Jose responded

Hi Martin Thank you for taking the time to review our dealership and your positive comments about Infiniti Of San Jose. We really appreciate the positive feedback. See you next time with your QX60. Kind Regards Richey Barnes Service Manager INFINITI of San jose

October 18, 2021

I am very pleased with the purchase of a Q50 made at San Jose Infiniti. More

by Tony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Santos
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Oct 21, 2021 -

INFINITI of San Jose responded

Hi Tony, Thank you for the kind words, hope you are loving the new car! Thank you, Aaron de Priest GSM

October 12, 2021

Service always good, especially Adrian. Feel safe every time I have my car service by SJ Infiniti. More

by Chris.do
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian
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October 03, 2021

The people I talked to are respectful, professional, portrayed customer service satisfactorily. Honest about their recommendation of what needs to be done. I like the Infiniti cars. More

by Hershey5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Fields 5 star
Report | Print
Oct 04, 2021 -

INFINITI of San Jose responded

Hi Hershey5, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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