Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

INFINITI of San Jose

San Jose, CA

Overview
Employees
Reviews
Vehicles
4.3
125 Reviews
We opened the doors to our brand new facility in November of 2008, conveniently located at the intersection of Tully Road and East Capitol Expressway and across from Reid-Hillview Airport and Eastridge shopping mall. Only minutes from downtown San Jose, INFINITI of San Jose services the entire Bay Area from San Francisco to the Monterey Peninsula. Our stunningly beautiful high tech and certified green building features all the amenities you would expect from a luxury environment, such as free Wi-Fi, high definition television, gourmet coffees, and a relaxing, stylish environment. We have over 140 new and pre-owned vehicles to choose from and an unsurpassed reputation for quality and service.
Contact Dealership

2198 Tully Rd

San Jose, CA

95122

Directions

By Type

Showing 125 reviews

January 26, 2022

Very satisfied with the service & hospitality.Ryan was Very satisfied with the service & hospitality. Ryan was very helpful & the work done in my car was done professionally. Thank you! More

by Mrgrrape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Jan 28, 2022 -

INFINITI of San Jose responded

Thank you for taking the time to share your feedback with us. We look forward to helping with your vehicle in the future. Regards, Ryan

January 13, 2022

Very happy with service department and all staff, everyone was very professional and polite while doing the service! More

by Rudy Gallo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevan Tran
Report | Print
Jan 15, 2022 -

INFINITI of San Jose responded

Thank you again for taking the time to let us know how we did. We hope to see you soon! Cheers!- Kevin Tran

December 14, 2021

Service has gone downhill - they did not honor the last service from the 120miles service agreement that I had purchased More

by rkapre
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricky (The service manager)
Report | Print
Dec 16, 2021 -

INFINITI of San Jose responded

Morning Mr. Kapre Thank you for leaving your review. I am deeply sorry that your maintenance contract with INFINITI had expired. I am glad we were able to absorb some of the cost for you for your service you selected and to provide promises for future discounts as a means of recognizing your loyalty over the years which we documented on your invoice. Please let me know next time you need anything and I will always review to see what I can do to help. Have a wonderful Christmas and all the best for the new year. Kind Regards Richey Barnes Service Manager 408 531 3022

November 17, 2021

The service work provided by this dealer (Infiniti of San Jose) for my Q50 is exceptionally good. The service consultant is very helpful and professional. More

by david.lam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Fuller
Report | Print
Nov 24, 2021 -

INFINITI of San Jose responded

Hi David, Thank you for taking the time to provide feedback on your experience. We look forward to servicing your vehicle in the future! Regards, Ryan Fuller Infiniti of San Jose

October 23, 2021

I went to Infinity of San Jose regularly for my Qx60 maintenance. This place is my favorite dealership. great service, fair price, very professional. More

by martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Fields
Report | Print
Oct 25, 2021 -

INFINITI of San Jose responded

Hi Martin Thank you for taking the time to review our dealership and your positive comments about Infiniti Of San Jose. We really appreciate the positive feedback. See you next time with your QX60. Kind Regards Richey Barnes Service Manager INFINITI of San jose

October 18, 2021

I am very pleased with the purchase of a Q50 made at San Jose Infiniti. More

by Tony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Santos
Report | Print
Oct 21, 2021 -

INFINITI of San Jose responded

Hi Tony, Thank you for the kind words, hope you are loving the new car! Thank you, Aaron de Priest GSM

October 12, 2021

Service always good, especially Adrian. Feel safe every time I have my car service by SJ Infiniti. More

by Chris.do
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian
Report | Print
October 03, 2021

The people I talked to are respectful, professional, portrayed customer service satisfactorily. Honest about their recommendation of what needs to be done. I like the Infiniti cars. More

by Hershey5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Fields 5 star
Report | Print
Oct 04, 2021 -

INFINITI of San Jose responded

Hi Hershey5, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 02, 2021

This morning I had a small issue with a lock mechanism on my Infiniti. Adrian helped me resolve it quickly in a professional way. Thank you! Joan Timpany More

by Joantimpany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richey Barnes, Tyler Luu (both on previous occasions)
Report | Print
Oct 04, 2021 -

INFINITI of San Jose responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

September 30, 2021

Avoid anyway possible! Purchased a QX80 from this dealership less than two months ago. The only thing they are concerned about is getting a rating of 10 or the highest possible number of stars. Tes More

by ECap
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony
Report | Print
Oct 05, 2021 -

INFINITI of San Jose responded

I am sorry to hear about your experience, I would still like to see what we can do to take care of your QX80. Please reach out to me at the store and I will get with our service department to get this right. Thank you, Aaron de Priest GSM

Oct 06, 2021 -

ECap responded

Not really anything you can do now. Funny how it takes a negative review to finally get a response from dealership. Just goes to prove my point of all you are worried about is getting top review. Is this the customer service you really feel is fair?

1
...
4
5
6
...
13