Back

INFINITI of San Jose

San Jose, CA

4.4
120 Reviews

2198 Tully Rd

San Jose, CA

95122

Directions

By Type

Showing 120 reviews

October 18, 2021

I am very pleased with the purchase of a Q50 made at San Jose Infiniti. More

by Tony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Santos
Oct 21, 2021 -

INFINITI of San Jose responded

Hi Tony, Thank you for the kind words, hope you are loving the new car! Thank you, Aaron de Priest GSM

October 12, 2021

Service always good, especially Adrian. Feel safe every time I have my car service by SJ Infiniti. More

by Chris.do
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian
October 03, 2021

The people I talked to are respectful, professional, portrayed customer service satisfactorily. Honest about their recommendation of what needs to be done. I like the Infiniti cars. More

by Hershey5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Fields 5 star
Oct 04, 2021 -

INFINITI of San Jose responded

Hi Hershey5, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 02, 2021

This morning I had a small issue with a lock mechanism on my Infiniti. Adrian helped me resolve it quickly in a professional way. Thank you! Joan Timpany More

by Joantimpany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richey Barnes, Tyler Luu (both on previous occasions)
Oct 04, 2021 -

INFINITI of San Jose responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

September 30, 2021

Avoid anyway possible! Purchased a QX80 from this dealership less than two months ago. The only thing they are concerned about is getting a rating of 10 or the highest possible number of stars. Tes More

by ECap
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony
Oct 05, 2021 -

INFINITI of San Jose responded

I am sorry to hear about your experience, I would still like to see what we can do to take care of your QX80. Please reach out to me at the store and I will get with our service department to get this right. Thank you, Aaron de Priest GSM

Oct 06, 2021 -

ECap responded

Not really anything you can do now. Funny how it takes a negative review to finally get a response from dealership. Just goes to prove my point of all you are worried about is getting top review. Is this the customer service you really feel is fair?

September 13, 2021

Infiniti of San Jose is really recommended for servicing our Infinity cars. They have been very professional, efficient, and on time. Jose Masangcay is also a great Consultant that has been helping us for a More

by fxcgunawan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Masangcay
Sep 17, 2021 -

INFINITI of San Jose responded

Hi Christian! Thank you for taking the time to provide feedback on your experience with me! I look forward to assisting you again next time. Until then, stay safe and well! Regards, Jose Masangcay Service Advisor

September 08, 2021

I have been a customer of the dealership for more than 10 years, the staff are very nice and courteous, the service advisors are very well versed More

by corabandonill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot the names if the staff who helped me
Sep 14, 2021 -

INFINITI of San Jose responded

Hello Corabandonill Thank you for taking the time to let us know how we did. We really appreciate your visit and for letting us be your preferred service center. See you next time. Kind Regards Richey Barnes INFINITI of San jose

August 16, 2021

Very good customer service, Adrian was very helpful from the service department. I recommend San Jose Infiniti for vehicle service. More

by Cbshigemasa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian
Aug 18, 2021 -

INFINITI of San Jose responded

Cbshigemasa, your satisfaction is our top priority. We hope to see you soon! Best, -Adrian

August 12, 2021

I always receive top service from this location. The staff is very helpful and friendly. I know I can count on the work and my car runs great! More

by Keyiana_perry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adian
Aug 14, 2021 -

INFINITI of San Jose responded

Keyiana_perry, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of San Jose! Until the next time we meet, take care!

August 10, 2021

A first class operation. There was no pressure to buy, but every opportunity to ask questions, test drive in a comfortable fashion, and we were tended to along the way. We were made to feel valued every More

by PyroMicky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip
Aug 14, 2021 -

INFINITI of San Jose responded

Hi Pyro, Thank you very much for taking the time to tell us about your experience and we hope you love the new car. Thank you, Aaron de Priest GSM

...
5
...