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INFINITI of San Jose

San Jose, CA

4.4
120 Reviews

2198 Tully Rd

San Jose, CA

95122

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Showing 120 reviews

April 09, 2022

Service at Infiniti of San Jose is always thorough and fast. Service advisors keep you informed of their progress and review inspection findings in detail when they are done. I’ve been getting my vehicles More

by Jmgambill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Apr 12, 2022 -

INFINITI of San Jose responded

Thank you so much for taking the time to let us know about your recent visit, so pleased you are satisfied. Thank you, Richey Barnes Service Manager

March 22, 2022

Our sales rep Stephanie was great! She took her time with us, was genuine and very nice. The manager Adel was also very nice. They were professional and low pressure. More

by annalbertsongraham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie, Adel
Mar 24, 2022 -

INFINITI of San Jose responded

Hello Ann, Thank you so much for your kind words and it was a pleasure meeting you. Congratulations again on your new vehicle and for taking the time to share your feedback with everyone. Sincerely, Adel

March 02, 2022

Infiniti of San Jose staff are very friendly and knowledgeable, I was first introduced by Tony at the door and was quick to attend me for my scheduled appointment, Also Julio who explained my option More

by Juliovalverde1999
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony , Julio , Ed
Mar 05, 2022 -

INFINITI of San Jose responded

Hi Julio, Thank you for the kind words and we hope you are loving the new car. Thank you, Aaron de Priest GSM

February 21, 2022

Infiniti of San Jose’s staff is very helpful and knowledgeable. They seem to genuinely enjoy their jobs and working with each other, making what can be a stressful experience for some, more enjoyabl More

by amandarenee8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Feb 23, 2022 -

INFINITI of San Jose responded

Hi Amanda, Thank you so much for taking the time to let us know about your car buying experience, we hope you absolutely love the new car. Thank you, Aaron de Priest GSM Infiniti of San Jose

January 31, 2022

Very clean the people are very friendly l will be returning in the future love Ryan More

by knight.audrey92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Feb 03, 2022 -

INFINITI of San Jose responded

Thank you for taking the time to share your feedback with us. We look forward to helping with your vehicle in the future. Regards, Ryan

Feb 03, 2022 -

knight.audrey92 responded

I really like working with Ryan, he is patient, speaks very well meaning he makes sure you understand what he is talking about. You all are very blessed to have an advisor that is passionate about the work that he does.

January 26, 2022

Very satisfied with the service & hospitality.Ryan was Very satisfied with the service & hospitality. Ryan was very helpful & the work done in my car was done professionally. Thank you! More

by Mrgrrape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Jan 28, 2022 -

INFINITI of San Jose responded

Thank you for taking the time to share your feedback with us. We look forward to helping with your vehicle in the future. Regards, Ryan

January 13, 2022

Very happy with service department and all staff, everyone was very professional and polite while doing the service! More

by Rudy Gallo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevan Tran
Jan 15, 2022 -

INFINITI of San Jose responded

Thank you again for taking the time to let us know how we did. We hope to see you soon! Cheers!- Kevin Tran

December 14, 2021

Service has gone downhill - they did not honor the last service from the 120miles service agreement that I had purchased More

by rkapre
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricky (The service manager)
Dec 16, 2021 -

INFINITI of San Jose responded

Morning Mr. Kapre Thank you for leaving your review. I am deeply sorry that your maintenance contract with INFINITI had expired. I am glad we were able to absorb some of the cost for you for your service you selected and to provide promises for future discounts as a means of recognizing your loyalty over the years which we documented on your invoice. Please let me know next time you need anything and I will always review to see what I can do to help. Have a wonderful Christmas and all the best for the new year. Kind Regards Richey Barnes Service Manager 408 531 3022

November 17, 2021

The service work provided by this dealer (Infiniti of San Jose) for my Q50 is exceptionally good. The service consultant is very helpful and professional. More

by david.lam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Fuller
Nov 24, 2021 -

INFINITI of San Jose responded

Hi David, Thank you for taking the time to provide feedback on your experience. We look forward to servicing your vehicle in the future! Regards, Ryan Fuller Infiniti of San Jose

October 23, 2021

I went to Infinity of San Jose regularly for my Qx60 maintenance. This place is my favorite dealership. great service, fair price, very professional. More

by martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Fields
Oct 25, 2021 -

INFINITI of San Jose responded

Hi Martin Thank you for taking the time to review our dealership and your positive comments about Infiniti Of San Jose. We really appreciate the positive feedback. See you next time with your QX60. Kind Regards Richey Barnes Service Manager INFINITI of San jose

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