INFINITI of San Jose

Bought a 'certified' used Jaguar from them. The finance guy forced the extended warranty in the transaction, stating it was *required* and *not* optional. After arguing with the GSM and explain The finance guy forced the extended warranty in the transaction, stating it was *required* and *not* optional. After arguing with the GSM and explaining to him how this is 100% illegal practice, they agreed to rewrite the contract excluding this extended warranty. But this wasn't the end of the fiasco. Brakes stopped working on the vehicle within the first day. Called them up and they said they're not equipped to work on EV's (yet they sell them) and that to take the car to Jaguar dealership. They didn't offer me a loaner nor did they offer to coordinate the repairs with Jaguar. But the GSM did tell me on the phone they will pay for any repairs Jaguar performs. Jaguar has completed repairs, which they stated the brake malfunction was a result of a RAT INFESTATION in the car under the hood. So, this whole time Infiniti of San Jose had this car on their lot, they never once bothered to look under the hood compartments to check for anything , they would've seen the rats nest had they performed a thorough inspection of the car they were selling. Now Jaguar sent me the invoice which I sent to SJ Infiniti and they are refusing to pay for it. They are citing there's no written agreement that states they would pay for the repairs, even though the GSM told me over the phone they would. They are using any excuse to get out of having to pay for repairs that came out of poor inspection/vehicle storage while it was on their lot. They sold me the bubonic plagued car, failing brakes and all, told me they're not equipped nor have the techs to work on EVs but they'd pay for the repairs from the manufacturer dealership yet are now backing out, stating they never authorized the repairs. Avoid Infiniti of San Jose like the bubonic plague that they are offering in their used vehicles, which they are not equipped to check and work on. False promises of repair comps, and illegal transactional practices should be on every consumer's radars if they're even considering this rat infested dealership. More

This is my fourth time leading with the same dealership. I keep coming back because they take care of me.I’ve had my share of sells men’s and each one I have a great experience withRaul especially not only w I keep coming back because they take care of me.I’ve had my share of sells men’s and each one I have a great experience withRaul especially not only was patient with me as my work schedule and having to work while going back and forth on numbers made it not smooth.Raul was very patience with me.Not only did he stay after his shift was over to make sure everything ran smoothly. He made sure I left happy with my purchase.He also was very thorough with explaining the new features of the car as I have leased this car helge in the past.He also showed me videos that explained what the car features means and do.He also made sure my car was detailed.I loved how they through in the extra Infiniti car key chains and added a Infiniti first aid kit.Working in the medical field a medical kit always comes in handy.The finance department also went smoothly.Paper work was minimal and seems the paperwork is eventually going to go paperless. More

The best experience I had making a purchase of any kind. Would recommend the sale person and dealership to anyone. Would recommend the sale person and dealership to anyone. More

No drama, commitments kept, friendly staff. And Knowledgeable technicians. What more could you ask for? And Knowledgeable technicians. What more could you ask for? More

Great service again! Worked with a new associate, Nicholas, for the first time, he was on top of his game. Got the 100,000 mile service on my Q60, this is my third infini Worked with a new associate, Nicholas, for the first time, he was on top of his game. Got the 100,000 mile service on my Q60, this is my third infiniti with over 100,000 miles, all have worked well during the time I owned them. Got a fourth on the way to 100,00 miles. Great cars and knowledgeable staff who keep them in great condition! I do a lot of driving for my commute and I depend on the Infiniti of San Jose staff to keep me safe. Shout out to Tyler Luu, who looked after my car in the past. More

Knowledgeable dales associates. Clean facility. Car was very reasonably priced. Excellent service department. Will recommend. Clean facility. Car was very reasonably priced. Excellent service department. Will recommend. More

Great dealership. The experience was very streamlined and wound up paying exactly what I was expecting The experience was very streamlined and wound up paying exactly what I was expecting More

They took care of me and I felt a very special experience!! I will certainly comeback experience!! I will certainly comeback More

I’ve visited numerous dealers and purchased dozens of cars over the years, but I can honestly say the wonderful people at Infiniti San Jose are truly the best! cars over the years, but I can honestly say the wonderful people at Infiniti San Jose are truly the best! More

SEE ORIGINAL REVIEW FOR THE WHOLE STORY UPDATE: Dennis, the sales manager reached out on Friday, April 28th. We had a long conversation and he promised that the service we received was unusual for Dennis, the sales manager reached out on Friday, April 28th. We had a long conversation and he promised that the service we received was unusual for your dealership and that he would do what was necessary to make it right. Dennis promised to reach out to my girlfriend after we spoke so that he could get the vehicle picked up from her work, have it detailed and prepped for proper delivery (remove id stickers and plastic linings), and fill up the fuel tank. He also promised to give us a 2nd detail and a 2nd fuel tank to be used later to make up for the poor purchase experience. I told him that if they could do that, I would then revise my review and would feel much better about how we were treated. However, Dennis never called. We called him a few days later but he did not answer. I left a voicemail and texted him, but still no response. So today, I called the dealer and found out that he is actually on vacation. At this point, I am speechless. How could they ask me for my trust and ask for the opportunity to make things right, which I gave them, and then turn around and blow it so badly. It feels like we are completely worthless to this company as clients, well outside of the $35k we gave them already of course. We've already had to take the car to the car wash (she couldn't even see out of the windows it was so dirty), and obviously had to fill the tank ourselves, we couldn't just keep it on empty forever for them to fill it, though we tried to keep it low for a few days which was even more incovenient. Then we realized no one was coming. So now not only was this experience extremely disappointing, but now it has also become inconvenient and has affected us financially. ALSO: Forward Collision Warning System Malfunction light has been coming on intermittently since first day we drove the vehicle. Dennis said he would also take care of this. But again, we haven't heard from him since. More