INFINITI of San Jose

Customer service: Excellent. After the completion of the repair I noticed some issues and pointed them out to the service advisor. The service advisor notified the dealership manager. The dealership manage repair I noticed some issues and pointed them out to the service advisor. The service advisor notified the dealership manager. The dealership manager personally took charge in fixing the problems and threw in several free services which were beyond my expectation (example: a CV-boot was accidentally cut - they replaced both boots for free although the other CV-boot was good but old and I should have paid for it). For the first time I have met a dealership manager so friendly and aproachable and willing to go the extra mile to do the job right and satisfy the customer. Quality of work: The work is done professinally and in a very clean way. There are always some minor problems here and there especially in very complicated jobs like on my car - oil leak at the engine and rear timing chain cover. When the final inspection was done, the problems were identified and fixed, plus they did a bunch of free extra maintenance I did not expect nor demanded (brake fluid, transmission fluid, coolant flush, engine clean, etc.) Great job! Friendliness: It is a pleasure to work with those guys, very friendly yet very professional. My giess is the manager selects his people personally. Overall experience: This is by far the highest satisfaction I have ever gotten for a car repair job - see above. Plus, I got one of the latest Infiniti car models as a loaner car (free) for all the time my car was in the shop. I was pleasantly surprised to find that this dealership applies in their work the concepts that only big companies apply such as the win-win concept, customer satisfaction scorecard, corrective actions, training program in action, etc. Excellent, I would recommend this to all Infiniti customers in the San Jose area. Price: They were able to provide the most competitive price of the three Infiniti dealerships in the area. More

First, i would like to thank Beshoff for the awesome First, i would like to thank Beshoff for the awesome experience i had here. Next, i want to share my experience. I walked in on a rainy Sunday and no First, i would like to thank Beshoff for the awesome experience i had here. Next, i want to share my experience. I walked in on a rainy Sunday and none the less Dru was out there talking to a couple people and i waited for him because i talked to him the night before. Dru took the extra mile by staying even after hours to take care of me and never peered pressured me into the sale. he showed my best options and walked out of there the same night with my g37s sedan. Service & parts Joey at the time was working in parts and always helped me out and suggested what was the best options were for my sedan and what parts were available. Peter later was working with parts since Joey moved to service. Peter, as well always helpful and answered any of questions i threw at him. AS well he always helpful with helping with parts to my car. Joey & Bernado doing service is a nice combo and they always follow up with me if i ever need service done to my G. As well with any last second modification that i need there are there to help along with the Techs. moses and Art. Dealership: Hands down to good to be true. with the couches and tv and computer all in the lounge. as well i know there are loaners at other Infiniti dealership but if you need a ride somewhere they can always give you a lift. More

I really liked the friendliness of the staff. They were very couteous and answered my questions very well. Also, Javier provided me with all the information I needed during the test drive that I needed to very couteous and answered my questions very well. Also, Javier provided me with all the information I needed during the test drive that I needed to make my decision. I did not feel pressured to buy from them and they were very competitive with their pricing. I will definitely be buying my next car from here again. Best Regards. More

I been to a couple of Infiniti Dealerships, they seem good... but when I went to Beshoff Infiniti, it wasn't good, it was honestly great. I was able to get my car's suspension worked on at an unbelievabl good... but when I went to Beshoff Infiniti, it wasn't good, it was honestly great. I was able to get my car's suspension worked on at an unbelievable quote. I worked directly with the General Manager, and he was awesome. He was able to get my suspension done quickly, I was surprised at how fast it took. And they did not cut any corners at all. I also came back for a detailed since they had a promo. I wasn't expecting much from a detail, but they used only the best products and my car came out looking extremely beautiful. My Infiniti happens to be black and kid me not, it looked almost brand spanking new. It was so good, I had my friend bring in his BMW M3 for a detail as well. My family was also in the market for a car, and boy oh boy, we got a sweet deal :) It's probably too sweet to even mention how much we got it for. Thanks again Beshoff! More

Beshoff Infiniti - San Jose is truely a remarkable place with experienced and friendly staff. The people here are very nice. I spoke with Brian in regards to getting an oil change. I told him that i wo with experienced and friendly staff. The people here are very nice. I spoke with Brian in regards to getting an oil change. I told him that i wouldnt be able to come down until after work. He told me that he would make sure that someone would stay and do the oil change for me. Brian was able to get me in the same day I called. He took down all my information and entered it into the computer system so everything would be ready to go with less hassel by the time I got there. Bernardo came out to the car and explained the different types of oils that I could use. He was very knowledgeable and understanding when answering all my questions. He didn't make me feel stupid for asking questions. His main concern was me understanding the differences between the oils and making sure I got all that I needed out of it! They even washed the car after they did the oil change! While talking to Bernardo, Brian came out. Gave nothing but nice compliments about the car. Briefly talking about the different things that I can do with the headlights to get the film off. Telling me that 3M has a kit that can clean the film off the lens. He showed me around the place. There was plenty of room with seating and a tv to watch. There were also computers there so customers can use while they wait. The staff there is really friendly and very personable and will do anything to make you comfortable while you wait. I highly recommend Beshoff Infiniti. Everyone there takes pride in working there and it shows through their work! I will definitely go there again! Thanks again for taking care of me and my car! :o) More

Another person whose name I can't recall was a bit pushy and somewhat rude. Organizationally he is apparently Linn's boss and reports to Brian. This was the only experience I found to be unfavorable. We hav and somewhat rude. Organizationally he is apparently Linn's boss and reports to Brian. This was the only experience I found to be unfavorable. We have owned a Jaguar for 19 years and a Chrysler for 7 so we regularly have contacts with those 2 dealerships. There is no question but what our experience with Beschoff (so far) is far and away the best of the three. More

Awesome service in sales and service department. Very helpful and price for service is very reasonable. Very mod friendly as well. Beshoff is willing to fix your car even if it has modifications to them. helpful and price for service is very reasonable. Very mod friendly as well. Beshoff is willing to fix your car even if it has modifications to them. Overall very satisfied. Does a very good job with their detailing as well. More

I have a G35 and had it serviced at Beshoff before. I was blown away by the facility, the people, and the overall atmosphere when I was there. Brian took the time to introduced himself to me and its refreshi blown away by the facility, the people, and the overall atmosphere when I was there. Brian took the time to introduced himself to me and its refreshing to know that a dealership can be so organized, courteous, and mod-friendly at the same time. When I was in a market for an M35 sport, it was a no brainer to give Beshoff a visit. Jason took me for a test drive and he was professional and courteous. The negotiation process was quick and efficient. Its great that I don't have to waste my time playing the number game, unlike some other dealers I've been to. I would recommend Beshoff to everyone looking for Infiniti or having their infinitis serviced. I have never thought that we would have such a great dealer in the bay area. Thumbs way up! More

We first came in was when they had just opened we were looking a car for myself with my boyfriend. We walked in and were greeted kindly but a young gentlemen(sorry his name slips my mind) he showed us aro looking a car for myself with my boyfriend. We walked in and were greeted kindly but a young gentlemen(sorry his name slips my mind) he showed us around and took us to the back to get some coffee and the service area, we rode in a g35 around eastside san jose to get a feel of the car. It was really nice, But we ended up not getting it. We came back for my boyfriend to pick a car, because i had bought one from a friend. So the boyfriend had to get one too. We were helped by Dru who we had met at a meet the day before. We were there from 12-5 trying to decide what car and Dru convinced my boyfriend to get the blue slate 2009 G37 S. The process was smooth and fast. My Boyfriend loves his new car,It's his baby. I had taken my car to get detailed for a show that I was attending. Bernardo in Service was very kind in helping me choose a detail package to choose for my car. I did not have a ride home so they insisted in me taking their shuttle driven by a man who right cant remember his name. Few hours later my car was done. Shuttle picked me up and I had my car and she looked great. Every time we go to Beshoff Infiniti we are dealt with very nice and professional people. When we needed a box to ship out our old exhaust, Peter from parts was there looking for a box for us. We appreciated it Peter thanks. Beshoff is like no other dealer ship I have been to. For them it's not about just making a sale and moving on to the next potential buyer, They ask you to stay, relax and have some coffee. They converse with you while your car is getting ready. Beshoff Infiniti is without a doubt the best dealership. Everyone who I know that goes to Beshoff Infiniti never had a complaint. All good words only. More

I am nothing but extremely pleased with both the car I purchased (2006 M35) and the staff at Beshoff Infiniti. Their approach has been 'low pressure' which is an atmosphere I can appreciate. I can s purchased (2006 M35) and the staff at Beshoff Infiniti. Their approach has been 'low pressure' which is an atmosphere I can appreciate. I can say honestly that I will look forward to doing business with Beshoff Infiniti. I've already had the pleasure of utilizing the Service Department for an after market Cilajet applicaton and they've been professional, attentive and honest. I've also got to mention that Beshoff has one of the sharpest looking, clean and welcoming locations in the Bay Area. More