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INFINITI of Peoria
Peoria, AZ
377 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 377 reviews
October 06, 2020
I was sold a car that had clear issues during the test drive. My boyfriend noticed the issues he clearly said something during our test drive to our salesman who brushed it off. I, being the naive impatie drive. My boyfriend noticed the issues he clearly said something during our test drive to our salesman who brushed it off. I, being the naive impatient customer I am, signed the papers for a used nissan for nearly 20k full warranty. I spoke to the sales manager before the sale that I had a few concerns and he insisted that would be taken care of before driving the car of the lot. That was a lie. I had pages of texts and emails from the very first day of issues that have not been taken care of properly. From the air vents in the rear that were pushed in and I was told to take a screwdriver to pull them out, we havent even left the lot yet mind you. To the worst, from the very first drive there was a sort of hiccup in the car, they said they would look at it, I took my car at least 5x and they have drove it over 100miles "test driving" only to respond with we can't duplicate the issue. I've had the service manager in the vehicle when it has happened and admitted to experiencing the issue but still says the issue can't be duplicated. The cherry on top is what makes me write this review which I will continue to add to and show proof on all platforms until they acknowledge that there is a major issue... this vehicle was traded into them with these issues I've been complaining about it's in their system!!!!!! I had a new service advisor "accidentally " disclose the information to me and when I approached the service manager they denied it completely until the young man was called into her office and literally pointed out where it was written. Yet they turned around and sold it to me in that condition and have added another +100miles on my used vehicle and they don't intend to fix the problems. By the way it's not for a minor cosmetic issue, it's for the transmission! That they themselves know there was just a recall on and they take no responsibility for selling me the vehicle in that condition, selling me the full gold package warranty with gap and all and STILL not fixing it. More
by corean
Employees Worked With
John Larson, Abraham Diaz, Shanna Sanmarco, Velma Hughes, Gloria Lindsey
August 30, 2020
We came to buy a pre-owned vehicle we loved. We wanted to buy a QX60 for her and a car for my son. We asked if we would be able to get a better deal as would be buying 2 cars and are cash buyers, Tim made a buy a QX60 for her and a car for my son. We asked if we would be able to get a better deal as would be buying 2 cars and are cash buyers, Tim made a rude comment basically stating he was sick of people wanting a better deal as they had the best deals already. After dealing with the utter disrespect and arrogance of Tim Salts my wife and I decided to go to Scottsdale Infinity where we were treated polar opposite by their sales team.. We ended up buying a New SUV for my wife and a Ago for our son. More
by techgeek2020
Employees Worked With
Tim Salts
July 11, 2020
Customer satisfaction a priority. I didn’t go to the dealership at all. Crystal Alvarez brought a car to test drive to our house, came out with the paperwork and delivered the car to o I didn’t go to the dealership at all. Crystal Alvarez brought a car to test drive to our house, came out with the paperwork and delivered the car to our house. Seamless and safe in these times of worry over COVID. More
by tontocari
Employees Worked With
Crystal Alvarez was wonderful. Very knowledgeable and accommodating., William Munz
June 02, 2020
Fast and friendly service Overall I had a good experience at Infiniti of Peoria. Total price for services performed was a little high but quality of work was excellent. The ind Overall I had a good experience at Infiniti of Peoria. Total price for services performed was a little high but quality of work was excellent. The independent shop I used before often missed things or I had to bring back my car multiple times. I definitely plan on bringing my car back in the future for service/repairs. More
by BP
Employees Worked With
Dane Rieksts
May 12, 2020
The dealership did very well to make sure that all my needs were taken care of. Especially Shanna Sanmarco!! who stayed in contact and communicated with me who went above and beyond customer service to m needs were taken care of. Especially Shanna Sanmarco!! who stayed in contact and communicated with me who went above and beyond customer service to make sure I was pleased with the work and service that Infiniti of Peoria have done, thank you Shanna More
by Dame
Employees Worked With
Chad, Shanna Sanmarco, Velma Hughes
March 19, 2020
Such a great experience (bought a car without even seeing it The most painless, satisfying car purchase ever. I worked with John Larson through my entire purchase. I live in CA and found a car that I was very The most painless, satisfying car purchase ever. I worked with John Larson through my entire purchase. I live in CA and found a car that I was very much interested in. I reached out online and received a message from John within minutes. After my list of 100 questions and several different e-mails asking for more and more details, John pulled the car out of the garage, had it cleaned, and sent me a personal video of everything i had asked for. I ended up purchasing the car and having it shipped to my home in Southern California. When I received the car, all stress and concerns I had were relieved. The car was absolutely perfect and I would not hesitate to call John again for any car I'd buy. Trust, honesty, and integrity were all shown by John and his team. I could not have been more satisfied with my experience of dealing and buying from them. Thank you all very much! More
by Dnovakovic4
Employees Worked With
Kenny (Finance Manager), John Larson, Jonathan Bryant
February 29, 2020
He's as smart as it comes about cars. I'm family and he's been working/ learning about on cars since 12 yrs old rebuilding transmissions in the garage with his father. No one knows cars better than Tim serio been working/ learning about on cars since 12 yrs old rebuilding transmissions in the garage with his father. No one knows cars better than Tim seriously!! Steve Sullivan More
by Reprops
Employees Worked With
Tim Salts
February 22, 2020
BEST CAR PURCHASE EXPERIENCE!!My salesman Thomas Wallace BEST CAR PURCHASE EXPERIENCE!! My salesman Thomas Wallace was extremely knowledgeable of the vehicle and made me feel very comfortable and was very p BEST CAR PURCHASE EXPERIENCE!! My salesman Thomas Wallace was extremely knowledgeable of the vehicle and made me feel very comfortable and was very patient with my questions and requests. The finance Manager Jonathan took exceptional care of me! The level of customer service he provided me was why I went with Infiniti over Lexus! I felt like i was in great hands and was given the best possible rate Infiniti could offer. Both Thomas & Jonathan we’re very helpful to the very end. Thomas even help me get my new seat assigned to myself! It’s the little things that go the longest way! Both are the definition of exceptional customer service! When i am ready for an upgrade i know who to turn to. Would highly recommend working with them! You did amazing guys! Thanks again & i am excited to be back with the Infiniti family! That was the experience i was hopping for and they definitely delivered! More
by Katrina_mendoza19
Employees Worked With
Jonathan Bryant, Thomas Wallace
February 06, 2020
THE BEST SERVICE CENTER ANYWHERE!!!!! I live in Mississippi and traveled to AZ to visit family. When I got here I had some issues with my Rear Differential. I contacted Tim in the Servic I live in Mississippi and traveled to AZ to visit family. When I got here I had some issues with my Rear Differential. I contacted Tim in the Service center and he made me an appointment for the very next morning and had a loaner car waiting. Not only did he diagnose the problem right away but found a solution, had the repair made and saved me money at the same time. Tim is professional, curteous and has a friendly demeanor. Having to have something like this happen when you are out of town thousands of miles away from home can be stressful but, Tim made the whole experience actually delightful. A great Service Member and would recommend Tim and his service center to anyone!!!! GREAT JOB!!!!! More
by Anita N.
Employees Worked With
Tim Howdeshell
January 15, 2020
Everyone was so helpful and we had a great experience. I would really recommend Infiti of Peoria. Thanks to Jin Lee and Ramon Munoz for making it possible would really recommend Infiti of Peoria. Thanks to Jin Lee and Ramon Munoz for making it possible More
by maebao0103
Employees Worked With
Ramon Munoz, Jin Lee, Robert Saiz
