INFINITI of Peoria

To whom it may concern: I would strongly recommend To whom it may concern: I would strongly recommend this dealership to anyone with an Infiniti. I explain my situation to Dawn and she listened an To whom it may concern: I would strongly recommend this dealership to anyone with an Infiniti. I explain my situation to Dawn and she listened and assured me my concerns would be met and OVER DELIVERED making my experience a wonderful one. She went the extra mile to make sure I was happy as could be. Basically, I had a warranty covering my oil change and tire rotation. However, it only covered the BASIC OIL and I wanted to put SYNTHETIC in my vehicle and pay the difference, she quickly understood the problem, made a few phone calls to accommodate my request. Another dealer in Scottsdale who I asked the same question wanted me to pay FULL PRICE would made no sense given the fact that I had a warrantied item which had it's own intrinsic value and I was more than happy to pay the difference. After Dawn did the research and discovered the dealership buys SYNTHETIC oil in BULK and could easily charge me the difference I agreed to DRIVE ALL ACROSS town to have my vehicle serviced by professionals who listened to my request. It's experience like these that set dealerships apart, as I will continue to go to Peria Infiniti although it's almost 1 hour drive from my home to have my vehicle serviced by professionals who listen to their customers. I was very impressed by Dawn's constant communication, professionalism, and knowledge of the auto service side of things. I must say I was very impressed with her performance and HIGHLY recommend she be considered for a PROMOTION and or a RAISE in pay as she is going ABOVE and BEYOND for the dealership's customers and has WON BACK ALL MY BUSINESS. If you need any further information regarding this experience please feel free and contact me as I'm greatly agreeable to give more details to assist in her advancement and recognition for a JOB WELL DONE!!! Best Regards, Gustavo Velez 623-326-7591 More

Josh Gaffney is an asset to your service department! He is the reason that I come into Peoria Infiniti. He always takes care of my car and gets me in and out quickly or into a loaner car. The rest of the is the reason that I come into Peoria Infiniti. He always takes care of my car and gets me in and out quickly or into a loaner car. The rest of the staff at Peoria Infiniti are true professionals and have always been very helpful. I've truly enjoyed working with Peoria Infiniti and love my G37s. More

I purchased a used Infiniti G35 from Matt Robinson and was pleasantly surprised at the experience. I was expecting a high pressure approach, but was pleased that Matt was laid back, but knowledgable abou was pleasantly surprised at the experience. I was expecting a high pressure approach, but was pleased that Matt was laid back, but knowledgable about the car. We made our initial visit in which we test drove several vehicles and Matt did not push us to buy that night. He also did not pester me with annoying phone calls in the next few days (which was a nice change from prior experiences at other dealerships). Because of our positive initial experience, we returned several nights later and made our purchase. Matt, Teddy, and Jason (the Assistant GM) were very professional and the negotiation was straightforward with no games being played. Jason Tweet in finance did not pressure us to buy an extended warranty, and was able to get me a favorable loan despite a recent foreclosure. All in all, I was pleased with Infiniti of Peoria and would recommend them to others. More importantly, I will shop there in the future when it is time for my next G35! More

Dawn is an asset to Infiniti of Peoria.She has been my service advisor since I have purchased my G35. Always friendly and helpful and able to schedule me in moment's notice. I find Dawn knowledgeable and service advisor since I have purchased my G35. Always friendly and helpful and able to schedule me in moment's notice. I find Dawn knowledgeable and well versed in the Infiniti brand. She keeps me up to date on services required for my vehicle. More

Our visit on 4-24-10 was fun, with the help of our salesman Jason, we found just what we wanted. Teddy made sure our old car was cleaned up and Kurt made sure it was to be shipped to our kids in Color salesman Jason, we found just what we wanted. Teddy made sure our old car was cleaned up and Kurt made sure it was to be shipped to our kids in Colorado. The overall experience was very pleasant, they put no pressure on us and seemed eager to please. The service department people are friendly and helpful. I would recommend them to all my friends. STB Bucckeye, Az More

I have had nothing but great experiences every time I visit Infiniti of Peoria. From the moment I purchased my brand new 2008 G37S it has been a pleasure working with the staff. I continue to get my ca visit Infiniti of Peoria. From the moment I purchased my brand new 2008 G37S it has been a pleasure working with the staff. I continue to get my car serviced here and every time I am more than satisfied with their work and expertise. I would recommend them to anyone! More

I have been going to Infiniti of Peoria since it was Midway Peoria. However, since I began working with Dawn Endicott my already positive experiences with their service department as actually increased Midway Peoria. However, since I began working with Dawn Endicott my already positive experiences with their service department as actually increased. She has always gone out of her way to be accomodating to my schedule, providing me with sound advice, and kept me up-to-date on the progress of the service being performed on my Infiniti. She really epitomizes the overall service team in general has been great. Even their facilities are wonderful. The waiting room is very nice and comfortable, with flat screen TV and wireless internet connections, so I can work while I'm waiting. The completed work has always been first rate, and if I were to find an issue or have a question it would be address immediately within any hassle. It is certainly a service department I feel comfortable in recommending. More

The negative reviews here must be talking about another dealership entirley. I have always found this dealership to be friendly and knowledgable - especially the service department and Josh Gaffney. They dealership entirley. I have always found this dealership to be friendly and knowledgable - especially the service department and Josh Gaffney. They have gone out of their way to get service done in a timely manner and always have looked out for me on pricing. They have been very good about offering advice on what maintenance really needs to be done and what can wait a bit. I bought a used M35 from them so it's not like I'm a high roller new car buyer. We are considering buying a used G37 from them right now to replace an Acura. I also think the Infiniti product is excellent. More

Dealer promises and follow-up by their management missed the mark all together. Sales Mgt. did not follow through with the promises they made with us at purchase. Then when confronted on delivering what w the mark all together. Sales Mgt. did not follow through with the promises they made with us at purchase. Then when confronted on delivering what was promised, sales Mgt. acted as if they had never heard of such a thing before. This is a trust worthiness, reliability, and business ethics issue that has left us with the worst Infiniti buying experience ever. This is our fifth Infiniti purchase, so I beleive that we are qualified to state: we know what good looks like! If that doesn't matter, then I say, go ahead and take your chances. If you want to be treated fairly and ethically, and a bad buying experience isn't worth the risk, find another dealership. There are plenty out there. This world would not miss this one if they were to close their doors tomorrow. More

This was my first Infiniti purchase. It actually was a very pleasant experience - everyone at Infiniti of Peoria was friendly, professional, knowledgeable and helpful! There was no pressure and I got exa very pleasant experience - everyone at Infiniti of Peoria was friendly, professional, knowledgeable and helpful! There was no pressure and I got exactly what I wanted. I highly recommend this dealer! More