INFINITI of Peoria

The salesmen were great!! asked for online price got it was very easy to work with no pushy or badgering. Loved it great experience. Never spoke poorly of competitors which I thought was very classy. was very easy to work with no pushy or badgering. Loved it great experience. Never spoke poorly of competitors which I thought was very classy. Some of the other dealers I spoke to did that and just seemed unprofessional. Little glitch had add on car was not ready when promised but they offered numerous alternatives that were convenienct so not a big deal. They gave me a firm price on the car complete with financing options, salesperson name and information. If only you could go in test drive say yes or no they would email you the financing you could sign and take back and pick up the car!!!! Life would be good. The financing lady took too long and was condescending. Been in financing 20+ years doesn't need to be complicated. just let us know the options and we will choose. Overall by far the easiest car buying experience ever. More

I get my M35 serviced at this dealership regulary. They always keep me up to speed on any warranty issues or specials that the dealership is running on service. They offer me loaner vehicles if the service always keep me up to speed on any warranty issues or specials that the dealership is running on service. They offer me loaner vehicles if the service will take longer than an hour and this is important since the dealership is not near my home or office. My Service Manager Larry is always extremely helpful and never makes repairs without my approval. First Class service department. More

i love the way i have been treated at peoria infiniti from day one. Everyone there is alwaays so friendly and helpful. I love the customer service and qaulity of work. everytime i have gone there they from day one. Everyone there is alwaays so friendly and helpful. I love the customer service and qaulity of work. everytime i have gone there they have helped me to the fullest and the work performed was always great. They listen to me but never pressured me , and I love that. I would recommend this dealership to anyone. More

James does a great job everytime I am in for service and thought someone should know. He calls back quickly when I leave a message and is always, friendly, upbeat and I would recommend anyone to him. It is thought someone should know. He calls back quickly when I leave a message and is always, friendly, upbeat and I would recommend anyone to him. It is noce to get Great service, Thank You, Paul Ratner More

The dealership provided excellent customer service and were very friendly. They were very accomodating to our needs and were as efficient as possible. We appreciated the fact that they did not waste our t were very friendly. They were very accomodating to our needs and were as efficient as possible. We appreciated the fact that they did not waste our time. All our questions were answered, and overall had a great experience. More

I was working with multiple Infiniti dealers and truly enjoyed working with the Peoria team. They were honest and open to different options. I will buy again from them. I look forward to see how their ser enjoyed working with the Peoria team. They were honest and open to different options. I will buy again from them. I look forward to see how their service is. If it is like the purchase process, these guys will do well. Dave More

This was by far the best car sales experience we had. We lease so every 3 years we go through this nightmare of bargaining and it is just exhausting. My husband wanted to switch from a Nissan vehicle to an lease so every 3 years we go through this nightmare of bargaining and it is just exhausting. My husband wanted to switch from a Nissan vehicle to an Infinit and being in Queen Creek really limited our options for dealerships. Hani contacted me after I sent a request via e-mail and it was unbelievable. We worked everything out via phone so when my husband got there he literally just signed paperwork and left, was there for under an hour! Gotta say I can't wait for my lease to be up! More

My overall experience was great, because my car was taken in right away. Josh Gafney, the service writer, was very cordial. His knowledge of the car was excellent. His professionaism was very appreciated. in right away. Josh Gafney, the service writer, was very cordial. His knowledge of the car was excellent. His professionaism was very appreciated. Curt Kasik, the general manager, came out to talk to me and make sure that I was happy with the service and that everything was done to my satisfaction. I was impressed, because I've never had a general manager come out to check on a customer. More

Don't Buy From This Dealership!! They Do Not Deserve YOUR Hard Earned Money These people are absolutely NOT interested in customer service. They are the typical Used Car Salesman Stereotype….. dishonest, Hard Earned Money These people are absolutely NOT interested in customer service. They are the typical Used Car Salesman Stereotype….. dishonest, double-talking, after-the-sale-they-don’t-know-you LOSERS. We bought a used Infiniti G35 and were told 1) it had a music box; 2) we would receive free oil changes for 1 year if we purchased before the end of the month (April 10); and 3) that it was a '08. The year discrepancy was straightened out before the actual purchase, although we told the salesman SEVERAL times we were interested in the '08 model. After the sale, the salesman LOST our license plate from our trade as well as 6 CDs that we forgot to remove from the car. (We want the old plate b/c it has the higher quality, raised lettering.... not the cheapo, flat ones AZ makes now). Our plates were never mailed to us…. until we drove back out there the day our temp tags expired. No owner's manual was included with our ‘new’ car. The General Sales Manager, Teddy Groza, is unconcerned. We were handed the home number of our salesman (who was poached to another Infiniti dealership in Tempe, leaving Peoria with no notice) and told to call him. We called the salesman and he said that he left the items in his desk. Groza said they have looked for the plate and CDs, but I doubt any serious, concerted effort was put into that search. Additionally, there was NO FOLLOWUP. No call to make an appt to make sure we were educated on the features (another promise we were made BEFORE the actual sale). We were told over and over how their customer service mission was to create and retain valuable relationships through superior customer service that goes "over and beyond" customer expectations. At this time, the GSM (Groza) has stone walled me, asking what I want him to do. The GM (Kurt Kasik) of the whole operation has NOT returned my call. However, Infiniti HQ is now looking into the case and hopes to get this resolved. The young man on the phone at HQ was VERY professional, nice and seemed to genuinely desire to make this come out to our satisfaction..... I will wait to see if HQ cares... CONSIDER YOURSELF WARNED. DO NOT BUY FROM THIS DEALERSHIP: YOU WILL BE VERY SORRY IF YOU DO. More

The best things I can say are as follows about my overall experience at the dealership. 1) They did what they said they would do 2) They gave me a fair deal 3) They were friendly and made me feel li experience at the dealership. 1) They did what they said they would do 2) They gave me a fair deal 3) They were friendly and made me feel like they cared 4) They gave 100% to get me in a car at the right price even though the car had more equipment than I wanted... and they didn't charge me 5) They took care of the paperwork faster than any dealer ever has and their was no monkey business. I would recommend them whole heartly for the reasons above. More