INFINITI of Peoria

On the internet they display a price for a used Nissan Cube with 33k miles for $18,500. They give you the VIN # on the website as well so you can check any records. I used the VIN to book the vehicle ou Cube with 33k miles for $18,500. They give you the VIN # on the website as well so you can check any records. I used the VIN to book the vehicle out and its only worth $15,000!!! What a rip off. I looked up new Cubes for sale and they are $18,500 BRAND NEW!! Unbelievably ripping peoople off. I would NOT recommend this snake dealer!!!!! More

As a Cadillac owner for the last 30 years, I found it refreshing to not be sold a bill of goods while in for service. I always said Cadillac was home of the $600 oil change, so to leave a dealership for refreshing to not be sold a bill of goods while in for service. I always said Cadillac was home of the $600 oil change, so to leave a dealership for under $100 after 25,000 trouble free miles makes me confident in my first import car purchase. I am certain to return and hope I get the same quality service at my Infiniti dealer in rhode island when I return this spring. More

After having a terrible experience with Infiniti of Scottsdale, my dealings with John Larson, John Medrano, and Kurt Kasick at Infiniti of Peoria were refreshing. They worked hard for the deal and eve Scottsdale, my dealings with John Larson, John Medrano, and Kurt Kasick at Infiniti of Peoria were refreshing. They worked hard for the deal and even informed me of an purchase program that I wasn't aware of, but was able to take advantage of. Once we had settled on the deal via the phone and email, they were able to take my information virtually and have everything ready when I arrived at the dealership. On the Friday before closing the deal, they came and picked up my trade-in and let me drive the car I ended up leasing as a loaner for a day. More

The absolute WORST car buying experience ever. Beware of this dealership. The recent bad reviews should be an indication that this dealership is far from excellence. If I can prevent at least one person f this dealership. The recent bad reviews should be an indication that this dealership is far from excellence. If I can prevent at least one person from giving this company their hard earned cash, I will be happy. I could write a novel on everything I have been through with these guys but most importantly, get copies of EVERYTHING. My salesman was Steve Bonny. While a nice guy, he plays the innocence card too much and does absolutely nothing when the sales managers come to try to negotiate your deal. He pleads ignorance. Enter Jason Settle, a sales manager. The most inconsiderate and inappropriate person I have met. If he comes to negotiate your deal, all I can say is have him write everything down and get copies of what he writes and review it for accuracy; better yet, I would leave. He even went so far as to roll his eyes at me when I asked him to write something down. When you get to finance and meet Daniella Kutter, BEWARE. Review everything she asks you to sign. She also rolled her eyes at me when I refused the “extras” she offered me in finance. The last thing I want to do is get car advice from a 20 something finance “manager” who pretends to be your friend; she will try to slip something in your paperwork to increase her bottom line. PLEASE review everything at this point unless you got your own financing, which I strongly recommend. My complaint about the sales team and finance escalated to the Sales Manager, Teddy Groza. What a sorry excuse for a manager. He does not care at all about your circumstance and will blow smoke in your face just to get you to leave. Do not trust him for anything. Finally, I decided to take my complaint to the General Manager, Kurt Kasik. He is by far the absolute worst general manager in the customer service industry I have ever met. After numerous phone calls and unanswered messages, he refused to see me when I came in to the dealership to talk to him. He is inconsiderate, worthless and an all around sorry excuse for a manager. He even called my wife and I liars and I have the email to prove it! What self respecting manager would call a customer a liar? The owners of this company and Infiniti should be ashamed to have Kurt representing their brand. Bottom line, avoid this dealership and especially the people I mentioned, most importantly Kurt. I would encourage anyone with similar problems to at least file a BBB complaint, an Infiniti Consumer Affairs complaint and post their reviews online. This business does not deserve any rating above 1 star in my book. Please take into consideration this review and the many others who have had bad experiences. DO NOT GO HERE to buy a car; they do not deserve your money. More

Josh Gaffney is the best! He always takes care of me; and makes sure that things are taken care of. There are not too many people I trust especially when it comes to car repairs, but Josh is always trut and makes sure that things are taken care of. There are not too many people I trust especially when it comes to car repairs, but Josh is always truthful and will go the extra mile to be sure his customers are happy. More

NOTICE HOW THE 5 STAR REVIEWS ALL SOUND THE SAME?? My NOTICE HOW THE 5 STAR REVIEWS ALL SOUND THE SAME?? My Experience: 1) Requested internet price for a NEW ’11 M37 Premium on Peoria Infiniti website – NOTICE HOW THE 5 STAR REVIEWS ALL SOUND THE SAME?? My Experience: 1) Requested internet price for a NEW ’11 M37 Premium on Peoria Infiniti website – stock number M1006L. 2) Of course didn’t get a price but an email stating the car was unavailable but he could find me one just like it. 3) Called Peoria operator, she sent me straight to his voicemail. 4) Called back and asked for sales and got “Robert”. He checked and said the car is available for sale and would show it to us. Explained that the car was being used for courtesy car. I expressed reservations about it being a loaner with 9500 miles of strangers driving it, smoking in it and tearing it up. He assured me, it was in perfect shape. 5) Wife and I Drove from east Mesa with our ’06 M35 trade and upon arrival we were met with the typical group of vultures hovering that you would find at any cheesy used car lot in town. Robert had the car cleaned up and waiting. Got in for a test drive and a cigarette burn into the drivers visor was the first thing I saw and the car reeked of smoke. Could have been Robert or the car, honestly don’t know. I should have ended it there. 6) He assured me the black hole in the visor wasn’t a burn(?) and he didn’t smell anything(?). 7) After the test drive while looking the car over I mentioned to Robert he had a used ’11 M37 Sport/Premium, 7500 miles, (P2298) with an internet price of 44K so this ’11, 9500mile, premium-only M37 should be cheaper. There was a gasp from the group of vultures and “Ted” insisted this wasn’t so and went inside to check. 8) I asked if this was considered a new or used car and how that would work with the warranty and where was the sticker? He couldn’t answer any of this and moved on. I should have ended it there. Also isn’t selling a car with no sticker of any kind, a legal issue? 9) Ted came back out, talked to Robert and they said the ’11 Sport on the website wasn’t really for sale yet. It was on ‘hold’ for 2 weeks for something they couldn’t explain. When pressed they said it was a consignment car they were unloading for a widow customer. Really…? I should have ran with my hand on my wallet but the wife wanted that car. Very few black interiors to choose from. 10) The deal went about as well as I expected from this group. They pulled $48.9K out of thin air for the sale car and insulted me with a lowball of 8k for my trade. Second set of numbers actually got worse for me. Now that’s salesmanship. Finally walked out. 11) On the ride home Ted had the nerve to call and leave a message that “if I changed my mind and wanted to pay more for the car to call him back”. That’s a quote. Being a 6 year Infiniti owner I was expecting an Infiniti experience but from start to finish pathetic is the only word that comes to mind. I would have been treated better at Jose’ Auto in downtown Phoenix. Update: Next day went to Jag of Scottsdale got a great XF at their no haggle price and got 13,000 for my trade. Plus .9% interest thru Jag. Big Ted called again this am and I hung up when I realized it was him. He then left a nasty message on my voicemail. Typical of these people I guess. Eric More

Thinking of buying a car? Go to Infiniti of Peoria, even if you're not thinking about buying an Infiniti. They have a huge inventory of certified used cars and their service is excellent. My Infiniti of if you're not thinking about buying an Infiniti. They have a huge inventory of certified used cars and their service is excellent. My Infiniti of Peoria experience started at a local tent event in Paradise Valley. The tent event was held with several local dealerships. I ended up buying a Honda Civic at the tent event with the help of an Infiniti of Peoria salesman, Burnett, who was extremely helpful. Since it was a tent event Infiniti of Peoria had to buy the Honda off the dealership that owned it in order to sell it to me. It ended up my Honda I just bought had 70+ hail storm dents all over the car that were only apparent in certain lights during the day, since I purchased the car at night I didn't notice the dents nor did Infiniti of Peoria since they just got the car from a dealership at the event. The next day I called Infiniti of Peoria about the dents, Burnett connected me with his sales manager Chris, who called me in to get the car looked at. Chris took my car in to get fixed and let me borrow a nice loner for the week. I picked up my car a week later and all the dents were gone! I was so pleased with my service that I raced home to write this review. Chris, Burnett, Daniella (who also helped me out with financing) and the staff are great! I would recommend anyone to start their car search at Infiniti of Peoria - reputable and outstanding service. More

Having had a bad experience in Scottsdale with my first Infiniti, I was delighted with the treatment given by John Larson, New Car Sale. Not only was he professional, patient, and forthright, but he nego Infiniti, I was delighted with the treatment given by John Larson, New Car Sale. Not only was he professional, patient, and forthright, but he negotiated in very tolerable way. This was a totally different experience than previously. John delivered the new car personally, explaining all unusual features and enhancements. Never did I have to initiate a call for follow-up or other services. Good experience, supportive staff. More

1. INFINIT OF PEORIA The purchase of a 2004 Corvette was 1. INFINIT OF PEORIA The purchase of a 2004 Corvette was initiated over the internet. The purchase involved both internet and phone conversations with 1. INFINIT OF PEORIA The purchase of a 2004 Corvette was initiated over the internet. The purchase involved both internet and phone conversations with John Larson and Johnny Medano. 2. First contacted Infinity of Peoria over the internet in late March concerning the purchase of a 2004 Corvette. On April 2, 2011 I agreed to purchase the car for 21835.00 delivered. John Larson said he would send out a contract on Monday April 4th. I gave John a $500.00 deposit to hold the car pending the contract review. On April 5th I received the contract but the price was stated as 22531.00, so I revoked my purchase offer and request the deposit to be credited back to me. John E mailed me back saying it was a mistake, that he adjusted the paper work and was resending it. On April 6 I did not receive the new paperwork but rather an E-Mail from Johnny Medrano restating the mistake and requesting to resent the contract with a reduced documentation fee. Enclosure 3 Again the price price of the car changed so I reconfirmed my purchase request. 3. This deposit was supposed to be part of a $10,000.00 down payment following a contract review. 4. The initial order was CXL 4/5/11 and reconfirmed when a true price could not be reached. 5. To this day I would still like the car, but the price given in the contract did not match the agreed price. 6. Although no cancellation number was given, CXL was confirmed by John 4/7. En I was led to believe by John Larson in an e-mail dated 4-21-11 that a refund would be made. More

I had my clutch, flywheel, throwout bearing, and pilot bearing replaced on my car at Infiniti of Scottsdale due to a vibration that was occurring in 1st gear. The vibration came back, and car started popp bearing replaced on my car at Infiniti of Scottsdale due to a vibration that was occurring in 1st gear. The vibration came back, and car started popping 1st gear out while driving, and also grinding 2nd gear. Got my transmission replaced at that point. Fast forward 6k miles later, and the vibration came back and I took my car to Infiniti of Peoria which is 2 miles away from my house. (The only reason why I ever went to Infiniti of Scottsdale was because it was closer to my work). I talk to a service advisor there (Josh Gaffiny) who is very nice, knowledgeable, and polite guy. I spoke with him about getting my car serviced there for the vibration issue as well as a few other warranty items which needed to be addressed (Brake vibration, 3rd time. Peeling dash, 2nd time. Hood struts going out, 1st time). He tells me no problem. On this same day, which was on April 15th, a technician named Gary took my car for a test drive with me in it and confirmed that the vibration was present and not normal. The next day Josh calls me back, and tells me I can not bring my car in for the transmission issue because his service manager does not want to work on it out of fear that if the other dealership messed something up, he would have to foot the bill. I tell him that is fine if that is the standard operating procedure. On April 19th I called Infiniti Consumer Affairs and spoke with David who was quite helpful, and stated the dealership should work on my car regardless of which Infiniti dealer did the repairs prior. He told me I would get a call from someone in the next 24 hours. I took my car back to Infiniti of Peoria that same day and spoke with Josh again and informed him of what ICA told me. He got his manager, Gus Briones, who decided to take my car for a drive with me in it. He also noticed the issue. I said peachy, and left my car there and obtained a loaner vehicle. On April 20th, at approximately 1pm, I get a call from ICA, from a rep named Erin, who tells me that she spoke with Gus, who informed her that there is no issue with my vehicle. I politely informed her the issue exists, and that both Gus and the technician (Gary) noticed the problem, and were able to replicate it on my car multiple times. She then tells me there is nothing ICA can do about it since they go off of what the Service Manager tells them. I asked her if I take it to my own mechanic and he finds the problems and repairs it, can I send them the bill for reimbursement, and she tells me I would need to have an Infiniti dealer do the repairs. I then point out the paradox of the Infiniti dealer not wanting to fix it, and not wanting to reimburse me if I get it fixed. It went on and on in circles. I asked her why she does not talk to the technician and she tells me they only talk to the manager and go off of what he says. At this point I call Gus. I asked him why he told ICA there was no issue with my car, and he stated he is not confident they will be able to pin point the problem if they take my car apart, so he does not want to do it. I told him that there obviously is an issue that both he and Gary noticed, and he tells me he spoke with Gary, and they both feel there is no issue with my car. I point out to him that no other 6 speed G37 does this, like the one they were looking to sell me that I drove last time I was in there. I just don't understand why this type of customer service is ok with Infiniti. I guess I will have to fight back with my wallet next time I buy a car. Solely based on my dealings with Gus, Gary, and Erin, I will never spend another dime on a Nissan or Infiniti product. And just to reiterate, my service advisor is an awesome dude. Very honest, up front, and knowledgeable. Nothing but good things to say about him. More