INFINITI of Peoria

Joshua assists me whenever I need to have any sort of service done. He has been helpful, friendly and gets the job done quick as well as correctly therefore, I wanted to take a moment to share this. I service done. He has been helpful, friendly and gets the job done quick as well as correctly therefore, I wanted to take a moment to share this. I appreciate his time and efforts, thanks Josh. More

This was by far the best car buying experience that we have ever had. David Frogge was very intelligent about the cars that were available to us and helped us find the right car that would fit our needs. have ever had. David Frogge was very intelligent about the cars that were available to us and helped us find the right car that would fit our needs. He even suggested a smaller, less expensive model that would fit our family better! He is obviously more concerned about getting it right for the customer than padding his commissions. He also allowed us to make the decision on our own and never once pressured us. A great experience from beginning to end! More

What an outstanding experience?! I've purchased a lot of vehicles in my life time and this by far has been hands down the best experience to date. Everyone was friendly and professional and took a lot of pr vehicles in my life time and this by far has been hands down the best experience to date. Everyone was friendly and professional and took a lot of pride in their jobs. The customer service was such that I gauruntee that I will buy my next vehicle from them and tell everyone I know that is in the market for a vehicle to give them a call. More

These guys run the dealership on deception, dishonesty, and sleight-of-hand. They are downright stereotypical in their sleaziness. We went to Infiniti of Peoria to buy a used G37 Coupe. We test drov and sleight-of-hand. They are downright stereotypical in their sleaziness. We went to Infiniti of Peoria to buy a used G37 Coupe. We test drove a car that was Certified Pre-Owned, but when we got down to negotiating price, the sales team told us it actually had NOT been certified, but could be....at an extra cost of approx. $900. When we protested that the car had been advertised as "Certified", they said "oh, sorry for the confusion." That was only the beginning of the deception around our target car. We finally agreed on a price that was to include fixing some dents and putting on new tires (at dealer cost); however, when we came to pick up the car, we learned that none of the dents had been fixed. Our salesperson tried to pretend he didn't know what dents we were talking about, despite the fact that we had discussed the dents with him several times before. After a great deal of protest, the GM finally agreed to repair the dents, but didn't want to do so BEFORE we signed the contract. He said he'd do it as a "we owe" situation....which I refused. Furthermore, we discovered through easy smart-phone research (don't the dealerships realize we're living in 2012 with instant information available at our fingertips?!?!) that the tires they put on were super cheap and worth less than half what he was charging us as "cost". Also, the tires were way below OEM specifications for our particular car. When we brought these facts to their attention, they first tried to deny the facts, then shifted to a stance of "well, those are the tires you're getting and we're not changing them." So, I suggested putting the old tires back on and subtracting the "dealer cost" from the total purchase price, only to be told that THE TIRES WERE SO BAD, THEY WERE DANGEROUS TO DRIVE ON. But, before we complained about the state of the tires originally, the dealership was perfectly willing to sell the car with the tires as is. So, we walked out of the dealership. These guys are shifty, dishonest, and downright nasty when you catch them in their shenanigans. The upshot is SPEND YOUR MONEY ELSEWHERE! More

This was by far the best experience I've ever had buying a car. Oh, and I forgot to mention that I bought two vehicles, a G37 and a JX35 fully loaded. I went into the negotiation with a budget in mind and a car. Oh, and I forgot to mention that I bought two vehicles, a G37 and a JX35 fully loaded. I went into the negotiation with a budget in mind and did not have to haggle one bit with the sales or finance department. They went above a beyond what I would expect a typical car dealership to do for a customer. Then again, Infiniti of Peoria is not your typical dealership, they are an Exceptional dealership. All of the people involved in the process starting with Adam and ending with Sam were so professional and courteous you would have thought you were doing business with your best friend. Thank you all, Tim, Allison and family. More

They were very nice while we were there and they worked with us to get the payment to an affordable amount for us. However, we discussed getting the on-line price with them when we purchased the vehicle. A with us to get the payment to an affordable amount for us. However, we discussed getting the on-line price with them when we purchased the vehicle. After my husband left, they charged me the full price of the van we purchased rather than the on-line price we had agreed to. I would not recommend going back to this dealer. More

Adam was very customer service oriented, sincere, and honest. He was quite different from other car salesman! I felt very comfortable purchasing a car from him. I will definitely be looking him up for honest. He was quite different from other car salesman! I felt very comfortable purchasing a car from him. I will definitely be looking him up for my future car needs as well. More

I had a very nice experience. They were very flexible with me and helping me with trade in. David was really patient and understanding compared to other dealerships I had gone to that were EXTREMELY push with me and helping me with trade in. David was really patient and understanding compared to other dealerships I had gone to that were EXTREMELY pushy. I had a great easy experience with David at Infiniti and would recommend this dealership to anyone. More

I dealt with both Adam Schwehr and the Gen Mgr Kurt who were very customer service oriented and NOT your typical car salesmen. There was a car that I was interested in at their dealership and I was asked were very customer service oriented and NOT your typical car salesmen. There was a car that I was interested in at their dealership and I was asked to come take a look at it. When i told them that it was too far away, Kurt offered for a saleman to bring it out to me! WOW!! I've NEVER had that offer! Adam brought the beautiful SUV out to our house and was the nicest car salesman I've EVER encountered! He was courteous, friendly, patient and NOT PUSHY!! He aswered our questions with confidence as well. My only issue was that I was told by Kurt that this 2011 Armada LE had everything that the Platinum edition had except for the navigation system. Unfortunately, that was not entirely correct. I had asked about a moonroof and he said it had it as well as a DVD system and he said it had it. They had neither. I know he wasn't lying, I think being that the dealership he works in is an Infiniti vs a Nissan, he just wasn't informed/educated on all the trim levels of the Armada. Again, Kurt was a super nice and VERY customer service oriented Mgr. If they had the vehicle we wanted or could get, we'd DEFINITELY buy from Adam and Kurt! They went above and beyond and delivered great customer service! Unfortunately, they just didn't have the vehicle we wanted. Kuddos to your dealership for not having "sleezy car salesmen"!! I will be sure to recommend your dealership and, specifically Adam, to anyone I know looking for a vehicle! More

Buying a car can be very stressful. Everyone here was friendly and professional. We didn't feel as if we were pushed to make an immediate decision and that was very much appreciated. I would recommend t friendly and professional. We didn't feel as if we were pushed to make an immediate decision and that was very much appreciated. I would recommend this dealership with 4 stars. More