INFINITI of Peoria

I've purchased 2 new Infinity vehicles both from my salesman, Robert Saiz. He is great to work with and once I ordered my vehicle, he kept me informed of the expected delivery date and streamlined the salesman, Robert Saiz. He is great to work with and once I ordered my vehicle, he kept me informed of the expected delivery date and streamlined the process. More

Doug service team is who I’ve dealt with only. The service teams seem to be very professional. The service teams seem to be very professional. More

Thank you Infiniti of Peoria, for all the assistance, from the sales department, to the service managers. They did everything possible to make a difficult deal, work out smoothly, and put me in the perf from the sales department, to the service managers. They did everything possible to make a difficult deal, work out smoothly, and put me in the perfect used truck. Excellent customer service. Thanks Brian Foley More

Ramon was super helpful and attentive. I didn't feel rushed or like I was frustrating him with my back and forth. Thank you for making it such a smooth process. I didn't feel rushed or like I was frustrating him with my back and forth. Thank you for making it such a smooth process. More

Friendly, professional, courteous, no high pressure. Had an appointment and the vehicle was out front ready for me to look over and test drive. Purchase process went very smoothly. Had an appointment and the vehicle was out front ready for me to look over and test drive. Purchase process went very smoothly. More

Josh is phenomenal. He is the primary reason we buy cars from this dealership. Just a very informative caring person. He is the primary reason we buy cars from this dealership. Just a very informative caring person. More

I took my vehicle into PEORIA INFINITY with the intention of having it serviced. I was extremely disappointed with the reaction/attention/lack of act knowledgment to a customer that was in their s intention of having it serviced. I was extremely disappointed with the reaction/attention/lack of act knowledgment to a customer that was in their service writer bay(the only vehicle there at the time! I drove into the service entrance and there were 3 service writers there ( 1 in each office ). I stepped out of my vehicle and I expected one of them to come out and greet me. Instead one came out of his office and walked out and looked at a vehicle north of the entrance, then went to a vehicle in the east entrance, then walked by the rear of my vehicle, with my drivers door open and me standing there and he never looked towards me or acknowledged I was there by saying someone would be with me, then went in his office and sat down. The other 2 service writers sat in their offices and did the same thing ( ignored me) except they stayed in there offices. I totally understand they may have been dealing with other customers but I assume there is glass in their offices for being able to see the service drive and being able to respond via go out, wave, or if you walk by acknowledge that the customer will be helped shortly. After standing there for 3-5 minutes then walking out and telling the person that was picking me up that I was leaving if they didn’t come out, I LEFT and AS LONG as I HAVE a CHOICE I WON’T be BACK. This may seem like a over reaction, but in my opinion it is very bad customer service!!!! Rodney Northrop More

Very happy with the attention and service I received. Absolutely EXCELLENT experience, sales person Ramón and sales manager Jonathan were very attentive and helped me with my deal. Absolutely EXCELLENT experience, sales person Ramón and sales manager Jonathan were very attentive and helped me with my deal. More