INFINITI of Peoria

2nd purchase from Infiniti! I have purchased from them before. The first purchase was excellent this one was amazing! The transaction and process was quick and easy and I was out I have purchased from them before. The first purchase was excellent this one was amazing! The transaction and process was quick and easy and I was out of there in under 1 hour. very nice and friendly staff see you guys in 3 years More

Best Car Buying Experience Ever I recently bought an Infiniti here and I have to say that this was by far my best car buying experience. I dealt with Mr. Larson and he was very know I recently bought an Infiniti here and I have to say that this was by far my best car buying experience. I dealt with Mr. Larson and he was very knowledgeable about the cars and helped me finding exactly what I needed. Every question that I asked, he had an answer for me and it really helped me choose the right car. He is the best car salesman I have ever dealt with. He was not the only great thing about it though. The building was very well put together and clean. The other employees were very friendly as well and directed me to the right area and helped me when I needed it. I just loved how easy the whole process was and how smoothly it went. From my initial contact to when I drove off the lot in my new car was as great as it gets. I will definitely will be returning to this dealership for my next purchase and I strongly recommend that everyone checks this place out. Make sure to stop and see Mr. Larson too, great guy and very knowledgeable. I will be a long time Infiniti of Peoria customer. More

Unprofessional reaction by Robert Saiz to misunderstanding This is my second transaction with Infiniti of Peoria (prior lease in 2011). I had been interacting with Robert Saiz since 2013. He would approach m This is my second transaction with Infiniti of Peoria (prior lease in 2011). I had been interacting with Robert Saiz since 2013. He would approach me when I took my 2011 G37S in for service to see if we could work out a deal for a new car. Our discussions were informal, with the understanding that I still had payments on my current lease and therefore was not in a hurry for anything new. As my current lease was down to the last four payments, I started looking for new vehicles, and came across a 2012 M37S on the Infiniti of Peoria website. I reached out to Robert over the weekend and made arrangements to look at the car on Monday (7/28/14). The car was in excellent shape and I was interested. We began negotiating via text and email and came to what we thought was an agreement on a deal. I went to the dealership on Tuesday evening (7/29/14), got into the Finance office to start signing papers, and realized that there had been a misunderstanding through the emails/texts exchanged. Robert and the dealership were under the impression we had agreed to one deal and I thought we had agreed to an email proposal that I had sent. As I mentioned, it was an unfortunate misunderstanding. However, Robert got very angry and seemed to be pouting as he stormed around the dealership. He became very accusatory in his tone and spoke to me in a very unprofessional manner. I have never been treated in such a way by anyone, so I left the dealership, and let Robert know that I would not be treated like this. Later that evening, Robert left me a voicemail and apologized for his admitted unprofessional behavior. After speaking with Steve Stang (General Manager) on Wednesday, we ended up closing the deal, but there was no further communication with Robert with the exception of him putting me in contact with Steve. As it turns out, when I was finalizing my paperwork with Finance, I learned that there was a form that was not completed by Robert before I entered the Finance office that would have helped avoid the misunderstanding. The form captured the agreed upon price, and if it would have been presented to me for signature, as it was supposed to be before I entered the Finance office, we would have noticed the misunderstanding and could have worked through it before getting further into the process. As I mentioned, this is my second transaction with Infiniti of Peoria. The first one was flawless and one of the easiest I’ve experienced. Unfortunately, while this one started well, there were definite problems near the end between myself and Robert. I want to reiterate that I’ve had no problems with anyone else I’ve dealt with at the dealership since 2011, but will never deal with Robert Saiz again. Things started good with him, but as soon as they were not to his liking, his attitude and professionalism changed. More

Fair, fast, and friendly! Bill showed us several vehicles from a large inventory across 20+ dealerships. In short time, we found a 2008 Toyota Sequoia on his lot that completel Bill showed us several vehicles from a large inventory across 20+ dealerships. In short time, we found a 2008 Toyota Sequoia on his lot that completely met our needs. He offered a deal that worked for our budget, then managed the entire finance process himself to get us back home very quickly (the whole process of looking at different vehicles, test driving, negotiating price, and finalizing paperwork took only 2.5 hours total). Awesome experience! I would highly recommend seeing what Bill Munz and the Infiniti of Peoria team can do for you. More

BEST CAR BUYING EXPERIENCE OF MY LIFE! John Larson BEST CAR BUYING EXPERIENCE OF MY LIFE! John Larson will take car of you from start to finish with white glove service! When buying a luxury BEST CAR BUYING EXPERIENCE OF MY LIFE! John Larson will take car of you from start to finish with white glove service! When buying a luxury high-end brand, this is what excellent service should be like. Both John Larson and Infinity of Peoria exceed all expectations. I highly recommend them. More

I had the best experience. No pressure, no run around, no game playing. Phoenicia was my sales rep and I must say she was terrific. Definitely A1 service provided. I would recommend this dealer and will b game playing. Phoenicia was my sales rep and I must say she was terrific. Definitely A1 service provided. I would recommend this dealer and will be going back next time I need another vehicle. More

Terrible service. We were interested in a used car and we were not shown the car fax report, although requested to see it. Once the negotiations were finalized, we finally saw the car fax report and the we were not shown the car fax report, although requested to see it. Once the negotiations were finalized, we finally saw the car fax report and the vehicle had been in an accident. We feel like this was hidden from us intentially. Additionally, we never received a "thank you" from either the sales manager, John, or the finance guy, also named John. We felt like we were a burden or nuisance to them throughout the entire experience. Never again for sales or service. More

The general manager, Brett Boatright, was great to work with and bent over backwards to make us happy. John in internet sales was up front, professional and easy to work with. Sam in finance worked hard to with and bent over backwards to make us happy. John in internet sales was up front, professional and easy to work with. Sam in finance worked hard to get us the best rate possible and did an excellent job explaining the options available to us. Brian Robertson More