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INFINITI of Peoria
Peoria, AZ
377 Reviews
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Showing 377 reviews
September 10, 2018
Service Sales and management have been great. But the service department is one of the worst I have ever delt with anywhere this location and the one in Peori Sales and management have been great. But the service department is one of the worst I have ever delt with anywhere this location and the one in Peoria. I was driving from surprise to this location for about a year because I had the warranty were I had to go to that location until I called and had that fixed. We will start with Gina she is not personal and very cold. We have complained and spoke on the phone many times about the fabric piller in the car was coming off from where they placed the clips as if they re used the same clips from the old piller after replacing fabric. Gina and myself spoke on the phone months ago about this. I told her it’s to far to come to Scottsdale just to look at it like before then make another appt to service the issue. She never said oh you can’t go to Peoria to do this since it’s out workmanship. She not only had voicemails about this from me but we spoke on the phone for a long time about this. I went to Peoria for an oil change months ago and was told by them they could not do this as it’s workmanship from other location. After finally getting a car to borrow so my husband could take the care to Scottsdale and I could still work. Gina went on about how I was over the miles of the warranty on that even though it was talked about months ago before that exspited and never did she even say I had a time frame to get this done. I paid for exstended warranty for things like this that are not ware and tear. She did her then to fix this under the warranty. But this is one issue. I had taken my car many times for oil changes and even when this was fixed the first time and told them my car shakes when shifting gears and was told it’s normal by Peoria and all of them do this. And the Scottsdale location that nothing was wrong. My husband finally put his foot down this week and they looked and he drove with a tech and the tech felt it and said yea I don’t think that’s normal. We get an email with things needed fixed and that was found to be an issue they would fix under warranty. So for a year I drove this car with a huge issue and no one helped me. We were told by Gina oh we don’t show anyone ever saying anything about this. I told her personally about this. Story gets worse. Husband picks up car on sat and did not walk to the back of the car as he walked to the front and drove away. We get home to see our business logo on back window is messed up after they cleaned it at the dealership. We were never asked if they could clean our car. My husband just called to tell Gina as service is closed sundays. And she tells him oh I don’t think our car wash could do that. Are you kidding me. That was not like that when we took the car in. And when you do your walk through before taking our car in did you note this like you would a delt so you don’t get blamed as a dealership. Nope not written or noticed by her at all. So then how is it our fault as the customer it was not there before we took our car in. We are now waiting for a response from her. And well if they do need us to take the car in. Who is the one paying us for the gas that takes us an hour each way to get to them. Really come on tell me how this is all fair all the issues. Most issues with Scottsdale but Peoria also was a huge issue. They told me my car was good to go after an oil change and same time told the guy about the issue with car shaking. He said it’s normal too and that nothing was wrong. Then said car was good to go. I then get a call from something asking if I was going to do the service needed and the brakes needed to be done in the front. I found this out at the next oil change from Chevy in surprise. I ended up having a friend replace them. But then I went to get another oil change in Peoria and was told back brakes needed to be done ASAP. I said ok let me wait a little. Then Ny husband takes it in this last week to Scottsdale for the work that needed to be done. And was told again brakes needed to be done in back. So Sunday my friend fixed those and we found out we still had like 6 months on them. More
by Rusklock1
Employees Worked With
Gloria Lindsey
August 20, 2018
Amazing sales experience start to finish From the beginning Robert was great giving me all my options. Jin Lee the GM brought it all together and made it one of my easiest transactions I’ve From the beginning Robert was great giving me all my options. Jin Lee the GM brought it all together and made it one of my easiest transactions I’ve ever been a part of. Thank you both we love our QX80. More
by djasinski
Employees Worked With
Jin Lee, Robert Saiz, Josh Sellers
June 28, 2018
#1 service department Greg is always super friendly and helpful. He takes the time to go over everything with me and share his suggestions or options for service. He work Greg is always super friendly and helpful. He takes the time to go over everything with me and share his suggestions or options for service. He works around my crazy schedule to make sure I can get in and out on time! I would not take my car anywhere else. More
by ANarducci
Employees Worked With
Gregory Geiser
May 23, 2018
outstanding servicee I have dealt with Robert Saiz for about 9 years and 3 automobiles and found him to be an outstanding person. I live in Prescott, Az and I have commun I have dealt with Robert Saiz for about 9 years and 3 automobiles and found him to be an outstanding person. I live in Prescott, Az and I have communicated with other dealerships in the valley but they do not compare to this dealership. More
by Norb913
Employees Worked With
Paul ?, Robert Saiz
May 09, 2018
Transmission issue Transmission was slipping in first gear intermittently. My Service Advisor-Greg was informative and prompt and had my car back the next day.. I woul Transmission was slipping in first gear intermittently. My Service Advisor-Greg was informative and prompt and had my car back the next day.. I would highly recommend Greg at Infiniti of Peoria!! More
by Bruno777
Employees Worked With
Greg Geiser, Gregory Geiser
April 26, 2018
Infinity of Peoria goes above and beyond Took my QX80 in for service with a factory warranty issue. Josh discovered my issue quickly and accurately. He took the task of finding the solution s Took my QX80 in for service with a factory warranty issue. Josh discovered my issue quickly and accurately. He took the task of finding the solution seriously and got the issue resolved with even being a very rare issue for these vehicles. The amount of service from delivery of the vehicle home and the amount of communication is like no other dealership I’ve experienced. More
by azpaul602
Employees Worked With
Josh, Joshua Gaffney
January 11, 2018
My experience with the Service Department We have two infinity cars and we live in Prescott. It is 100 miles + each way. We are glad to drive 200 miles because of your Service Consultant Gre We have two infinity cars and we live in Prescott. It is 100 miles + each way. We are glad to drive 200 miles because of your Service Consultant Greg Geiser. His professional attitude, knowledge , and his concerns for the customer is truly unbelievable. He listens, makes recommendations, and gets the work completed as promised. We had had three service appointments and our satisfaction has been 100%. The quality of the repairs. has been excellent. The 200 miles mean nothing when it comes to the safety of our family. Greg has given us peace of mind. Thank you infinity of Peoria for employing Greg and thank Greg for doing an exceptional job. More
by Johnf
Employees Worked With
Greg Geiser, Gregory Geiser
November 13, 2017
Amazing Abraham Purchasing a new car is far from my favorite thing. I dread the experience from the moment I pull into the lot. I am writing this as Abraham, fr Purchasing a new car is far from my favorite thing. I dread the experience from the moment I pull into the lot. I am writing this as Abraham, from Infiniti of Peoria, truly helped ease my concerns, and quickened the process. I thank you, Abraham, for respecting my time, and completing so much of the paperwork prior to my arrival. Your "way" was available, but not pushy, light yet professional. I thank you for your time and effort and will remember you as I look for my next purchase. Wishing you continued success, Tim Johnston More
by tsj125
Employees Worked With
ABE DIAZ
October 06, 2017
TAKE YOUR BUSINESS HERE! After a handful of "new car experiences" elsewhere in the past I can say that I've been treated ok, but never as well as I have at Infiniti of Peoria! After a handful of "new car experiences" elsewhere in the past I can say that I've been treated ok, but never as well as I have at Infiniti of Peoria! My experiences with every one I've come in contact with since I bought my G37 Coupe new in 2012 has been a positive one. I live 90 miles away and have never had any problems scheduling an appointment, and now that my car is out-of-warranty, I still don't hesitate to drive there and back for a simple oil change! Matt Delveccio as my service associate has always gone above and beyond to meet my needs, including a 4 pm oil change when "I just happened to be in town". The Service Department is first class because of employees like him! Shanna Sanmarco is Peorias' Service Manager and she definitely believes in customer satisfaction and rewarding a customers' loyalty. She and her team recently fixed a problem I had with my cars' Navigation unit. She could have easily told me the repair would not be covered but instead went to bat for me and took care of the problem! Shanna and Matt are valuable assets to the dealership. Nowhere else have I been treated to this level of respect, fairness, consideration and hospitality. Randy Zimmerman, Prescott Valley AZ More
by Zman
Employees Worked With
Matt Delveccio, Shanna Sanmarco, Shanna Sanmarco
March 07, 2017
Incredible I recently purchased a used car from Infiniti of Peoria located on Bell Rd. I was met by Abraham Diaz, one of the salesman there. He was very professi I recently purchased a used car from Infiniti of Peoria located on Bell Rd. I was met by Abraham Diaz, one of the salesman there. He was very professional and helpful, answering each of my questions and when he didn't know the answer, he knew just where to get it.I brought my car in for inspection as a trade -in, and in my own experience they were more than fair to me. I was able to get the car that I wanted on the spot without a single issue. I highly recommend anyone in the market for a new or used high end vehicle , give these people a call. You won't be disappointed, no hassle, no pressures, this the basics of what you want. These people really listen to you and have your best interest in mind. I really appreciated all the attention and fast professional service, you can't go wrong here at Infiniti of Peoria. Thank you once again and you know i'll be back in the future with my next purchase !!! More
by Rogers A Cantu
Employees Worked With
Tim Vining, Braya Lee, Jim Hoban, Abraham Diaz
