INFINITI of Peoria

Fantastic service Always great, quick service. Appointment availability online has been a breeze and able to get in on short notice. Highly recommend. My service adv Always great, quick service. Appointment availability online has been a breeze and able to get in on short notice. Highly recommend. My service advisor: Greg Geiser is great to work with. More

Culture of excellence All the people I worked with were terrific. These employees included Tim, Robert, Kaitlin, Kenny, Jonathan, Velma and Gregory. They are focused on exc All the people I worked with were terrific. These employees included Tim, Robert, Kaitlin, Kenny, Jonathan, Velma and Gregory. They are focused on exceeding customer expectations. They did in my experience with them. This is a dealership I would highly recommend to people who want the best. Thank you everyone. More

Everyone was helpful and respectful. Work was done as expect As noted all employees were respectful, knowledgeable and helpful. My wife and I did feel that other than those who were dealing with us specifically, As noted all employees were respectful, knowledgeable and helpful. My wife and I did feel that other than those who were dealing with us specifically, didn’t pay any attention to us—except if wondering if we were there to buy a car. More

Dishonest and deceitful These are the best descriptors of what I experienced at this dealership. Not only was I not given items I was promised (warranty, service contract), I These are the best descriptors of what I experienced at this dealership. Not only was I not given items I was promised (warranty, service contract), I was CHARGED for them. I would have never purchased some product that they will use to clean my car every 6 months, when I don't even frequent that part of town! The entire experience is absolutely laughable. The day after my purchase, I called the dealership and spoke with a manager who assured me that I wasn't told the things I am explaining. The problem is, he wasn't even there! Good thing I have recordings! More

Fast, thorough service My engine light came on indicating service was needed soon. I brought it in to the dealership for an analysis. They found a part was needed. They got My engine light came on indicating service was needed soon. I brought it in to the dealership for an analysis. They found a part was needed. They got the part overnight. I brought the car back the next day and they had the 1.5 hour repair done in 45 minutes! The cars runs beautifully. I’m very pleased with the service. The service agent was great as well. More

Service Despite some unpleasant experiences with a couple of Infiniti dealerships - most especially with the service department which made me start thinking o Despite some unpleasant experiences with a couple of Infiniti dealerships - most especially with the service department which made me start thinking of switching to another brand after owning 3 different models - Tim Howdeshell did a great job to ensure that my car was well taken care of and he stayed in communication with me till it was completed. Keep up the good work Tim! More

Excellent customer service from Dane Had service work on my wife’s Q56. Dane is always professional and friendly. We had a $99.00 detail that was a great job and oil change.See you on the Had service work on my wife’s Q56. Dane is always professional and friendly. We had a $99.00 detail that was a great job and oil change.See you on the next service More

Excellent Customer Service Always top notch service from Greg Geiser at Peoria Infiniti! He always works with my constant changing schedule to find the most convenient time f Always top notch service from Greg Geiser at Peoria Infiniti! He always works with my constant changing schedule to find the most convenient time for me. Great service and very professional. More

A/C recharge on a 2007 G35 This was the first time I have ever been to this dealership. I pulled up at the service drive through and Dane approached my vehicle. He gave me the p This was the first time I have ever been to this dealership. I pulled up at the service drive through and Dane approached my vehicle. He gave me the price up front and took care of me right away, the wait was short and he was very professional, I was very satisfied with the experience. Thanks Dane, keep up the good customer service. More

Horrible experience Had an on-line approved appointment for a detail special set for Saturday. When submitting my appointment on-line I clearly stated the purpose was for Had an on-line approved appointment for a detail special set for Saturday. When submitting my appointment on-line I clearly stated the purpose was for the $99 detail special I received a coupon for. Saturday I drove 20 miles to Infiniti of Peoria and let the service representative that greeted me know I was there for an 11 a.m. appointment with Greg Geiser. The representative told me they don't have anyone there to perform the detailing. Then proceeded to tell me that corporate set up the on-line appointment and not the dealer, as if to say its not their fault. Then the rep. said I saw that appointment earlier. Now if this rep. saw the on-line appointment that they knew they couldn't accommodate, why didn't he call me to let me know rather than letting drive in to find out. Extremely poor customer service! I will never go to this place for service again and will never purchase a vehicle here! They have lost a customer due their incompetence! More