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INFINITI of Ontario - Service Center

Ontario, CA

4.8
451 Reviews

451 Reviews of INFINITI of Ontario - Service Center

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May 10, 2023

Have been serviced with this location for long time. And, SC, BROOKE, she is nice and professional. Everything was great, price going up from $3x to 9x now for oil change service on Q50. One thing I wou More

by tree.tt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Ranger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

INFINITI of ONTARIO responded

Thank you for the continued support and the kind post. I will be sure to share your comments with Brooke, I know how grateful she will be... Thank you again, Cordy Cerami

May 08, 2023

Service department always helpful. Providing very excellent customer service. I always ask for Chris Hernandez for all my car questions and needs. More

by paredes.kenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hernandez
May 27, 2023 -

INFINITI of ONTARIO responded

Kenny, Thank you for taking the time to post you 5 stars review and acknowledging Chris. The entire team always appreciates a great review. Thank you again, Cordy Cerami

May 07, 2023

I ran over a nail on my way to work while it was raining. When I brought my car in, Brooke ranger quickly acknowledged me in the service drive, and got her team to fix my flat tire very promptly. By the time More

by Jackboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Ranger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denia Hernandez
Oct 20, 2023 -

INFINITI of ONTARIO responded

Jack, Please forgive the delayed response. We all want to say thank you for the super kind comments and taking the time to post them. Although late, I will be sure to share your post with Brooke and Denia, I know how grateful they both will be... Thank you again, Cordy Cerami

May 04, 2023

Brooke was very knowledgeable and professional. Communication was on point; I was made aware of everything being done to my car. More

by Mia Snow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Ranger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2023 -

INFINITI of ONTARIO responded

Mia, Thank you for acknowledging the efforts our team member Brooke. I know Brooke will be very grateful for the post... Thank you again, Cordy Cerami

May 01, 2023

The felt good nice helpful no problem happy my service rep really took care of me More

by ronjeffronaldjefferson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Longridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Ranger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

INFINITI of ONTARIO responded

Thank you for your kind comments and 5 stars review about our service team members Brooke and Mike. I will be sure to share your post with them and I know they will truly appreciate it... Thank you again, Cordy Cerami

April 30, 2023

I've been taking my Qx60 to Infiniti of Ontario for several years. I have always been pleased with level and quality of service. Service reps are VERY professional and efficient. I also appreciate thei More

by Lori D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Ranger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

INFINITI of ONTARIO responded

Lori, Thank you for the continued support over the years while servicing your QX60. Thank you also for taking the time to acknowledge our team member Brooke, I know how grateful she will be... Thank you again, Cordy Cerami

April 27, 2023

Service at Infiniti of Ontario is great! Brooke assisted me the moment I pulled into the service area and explained what I needed to know. Love bring my cars for service here. More

by Denisejoy14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Ranger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

INFINITI of ONTARIO responded

Denise, Thank you for the 5 stars and the kind accolades. I will be sure to share your comments with Brooke, I know she will be very pleased... Thank you again, Cordy Cerami

April 25, 2023

Brooke Ranger and Ben Hooks are always a pleasure to work with .They are always ready to jump in and help you out More

by tobbiee63
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Ranger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Hooks
May 12, 2023 -

INFINITI of ONTARIO responded

Tobbie, Thank you for acknowledging Brooke and Ben. I will share your comments with them, and I know they will both be very grateful... Thank you again, Cordy Cerami

April 19, 2023

Quickly able assist with oils change on my QX55. Reminded me I was actually covered for the first 3 services so I didn’t have to pay ANYTHING. Has serviced my family in the past and look forward to More

by RayPena_11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mando Hernandez
May 12, 2023 -

INFINITI of ONTARIO responded

Ray, Thank you for taking the time to post your 5 star and acknowledging Mondo. We look forward to your next visit... Thank you again, Cordy Cerami

April 15, 2023

Service department is below par; worst customer service ever! Which there was another dealership close by! More

by curbing.ashier_0h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Olivia Leon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Aguillard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joselyn Santos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Longridge
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Ranger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hernandez, Mando Hernandez
May 12, 2023 -

INFINITI of ONTARIO responded

I would like to apologize for any inconvenience that you may have experienced with us. To explain, we were simply unable to accommodate your demands for a multi-issue diagnosis within your time frame, especially with out an appointment. Our obligations to our customers that are here waiting and those that took the time to create an online appointment had our priority. We always strive to accommodate everyone’s schedule but fell short in your situation. I would look forward to further discussions on this at your convenience... Thank you, Cordy Cerami

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