INFINITI of Ontario - Service Center

Amazing dealership. Mando was great, he was really helpful getting my car’s service. And always kept me updated. Couldn’t be happier bringing my car here. Mando was great, he was really helpful getting my car’s service. And always kept me updated. Couldn’t be happier bringing my car here. More

I always receive highly professional, courteous treatment, and accurate and thoroughly explained diagnosis of my M35 by the service department consultants. treatment, and accurate and thoroughly explained diagnosis of my M35 by the service department consultants. More

The service took to long and we had to return several times to have our recently purchased car repaired. We purchased a CPO which we were told, believed, and given documentations that showed our car was times to have our recently purchased car repaired. We purchased a CPO which we were told, believed, and given documentations that showed our car was thoroughly inspected. A month later it was in the service department for repairs. Major repairs, which took three weeks before my car was returned. Then two days later another problem came up and the car was parked for two weeks until the shop had an opening for the repair. It's disappointing that the CPO car that we purchased wasn't thoroughly inspected as stated. We asked for help from the salesman that sold us the car. He was more defensive than helpful. We had to get the service manager involved, even through he wasn't aware of our problem, he did what he could to help. More

Great service fast and efficient service very friendly and professional Mike was very helpful transparent made sure I knew that was going on and what time frame they would be finished and professional Mike was very helpful transparent made sure I knew that was going on and what time frame they would be finished More

Truly exceptional experience John Yarber was a tremendous help He went above and beyond to make sure everything was complete as for what I went to have serviced on my vehicle I will be definite tremendous help He went above and beyond to make sure everything was complete as for what I went to have serviced on my vehicle I will be definitely going back to have my vehicle serviced at Infiniti of Ontario and I will be asking for John Yarber to my service advisor More

My service person was very professional. When I got to the dealer to drop off my car, they had a loaner ready for me and she kept me updated as to the status of my vehicle getting repaired When I got to the dealer to drop off my car, they had a loaner ready for me and she kept me updated as to the status of my vehicle getting repaired More

When I called to make my reservation, the lady I spoke with was very professional. I picked the day and she gave me the available times. When I got there, Mike was very professional and friendly. I told h with was very professional. I picked the day and she gave me the available times. When I got there, Mike was very professional and friendly. I told him about my having to put air in my back tire every other week; he notated it and it was taken care off. The wait was a bit long but it was a Friday and there were quite a few customers waiting when I got there. The courtesy car wash was icing on the cake. I'll definitely return. More

Infiniti of Ontario is great, always deserve 5 stars. Everyone there is super nice and helpful but Mike Longridge is one of the big reasons we keep coming back. Mike always goes above and beyond to make Everyone there is super nice and helpful but Mike Longridge is one of the big reasons we keep coming back. Mike always goes above and beyond to make sure we are taken care of. We live up the hill in the high desert and yesterday's service was under kind of a tight window to get back home for another appointment, Mike arranged with the awesome loner car department for us to use a car to get our errands done locally while we waited, we barely got them done before the well oiled machine service department had our SUV ready. Don't see us going anywhere else anytime soon! More

Starting with Denia, who answers the phones, Andrew who is so caring and will go to the ends of the earth to help solve a problem, to Cordy who I have known since the 1990's and because of him have stayed is so caring and will go to the ends of the earth to help solve a problem, to Cordy who I have known since the 1990's and because of him have stayed with Infiniti all these years. This is the best Infiniti dealership! I have a dealership about 15 miles from me, and I would drive the hour and a half to Ontario instead of going there! I also recommended Ontario, to friends who now would never go to our local dealership, because of how great they were treated at Ontario! BEST EVER! More

Brooke is awesome, I had the pleasure of working with her for years at another dealership and was pleasantly surprised to run into her here. My life is pretty hectic and she understood that and made the ent for years at another dealership and was pleasantly surprised to run into her here. My life is pretty hectic and she understood that and made the entire process as easy and seamless as possible. She knew what I wanted before I even had to ask, from the easy payment to my after hours pick up. I have a semi-irrational fear that somehow I’d arrive after service hours and no one has any idea what I’m talking about, it was such a relief when my ride pulled into the dealership and literally the first car I saw was mine, parked up front and ready for me to take home lol More