INFINITI of Ontario - Service Center

Service was disappointing. Three weeks ago I brought in my leased car for service. I had been having trouble with the gas tank. The tank will shut off after 3-4$ worth of gas. Three weeks ago I brought in my leased car for service. I had been having trouble with the gas tank. The tank will shut off after 3-4$ worth of gas. I have been driving down the coast and had to stop numerous times to fill the tank to full. The service dept was aware of the problem as it occurs often. So why don't they fix this problem!!! I was told they tried to fill my tank at a gas station and it never happened. I questioned the service rep why this is not being fixed when it is an obvious problem that they are ALL aware of. He shrugged his shoulders and said it was probably the station I go to. Really!!! I travel for my job and use numerous stations. Secondly I have heard a noise in my front end and had brought that to their attention but they claimed they didn't hear that either. Service and the people I dealt with were very disappointing. I was told when I decided to buy the lease out that service dept would contact me to follow. I have left messages and no one has returned my call. I love the infiniti and hope that this gas issue does not become an issue now that I own the car!!! More

Amazing Service The staff are very friendly and attentive. This is the 3rd Infiniti I purchased. I am satisfied and happy with the service I have received. The staff are very friendly and attentive. This is the 3rd Infiniti I purchased. I am satisfied and happy with the service I have received. More

Nice Dealership I purchased by JX35 from this dealership and had an overwhelming experience. The process of buying my car could not have been any better. Manny, t I purchased by JX35 from this dealership and had an overwhelming experience. The process of buying my car could not have been any better. Manny, the finance guy made the process so easy. I would have given 5 stars but I was disappointed with my recent experience at the service department as it took them nearly 2 hours to fix a nail in my tire and wash my car. Hope my next service experience is better. More

The best dealership to purchase your next vehicle The people are professional. I love my Q50 hybrid. The service department has the vehicle ready when they say it will be. I highly recommend them to a The people are professional. I love my Q50 hybrid. The service department has the vehicle ready when they say it will be. I highly recommend them to all my family & friends More

The quality of Service this Dealership has provided me during the time of my four Infiniti Leases has always been outstanding! The manner they function with me as a female is truly remarkeable because the during the time of my four Infiniti Leases has always been outstanding! The manner they function with me as a female is truly remarkeable because they have always treated me with respect and have never been condescending in any transaction. I have reviewed other closer Dealerships and have found them to be not even close to the "class" these employees have in providing customer service. Most importantly, these individuals understand my situation as a Realtor and they work closely with my schedule to accomodate my vehicle service requirements. More

I thank Kirby Jones for her excellence in service and customer follow-up. I am very pleased with the G35 she sold to me; great car! Also, every year, she takes time out of her day to wish me a happy bir customer follow-up. I am very pleased with the G35 she sold to me; great car! Also, every year, she takes time out of her day to wish me a happy birthday. Infiniti of Montclair is blessed to have Kirby Jones as one of their sales professionals! More

I recommend this dealership to everyone because of the dealership's excellent customer service. Staff treats you really nice and staff are very trust worthy. You always feel your getting a good deal in th dealership's excellent customer service. Staff treats you really nice and staff are very trust worthy. You always feel your getting a good deal in this dealership. Infiniti of montclair gives the best customer service from buying the car till maintenace time. More

I will never recommend the Infiniti of Montclair dealership in Montclair, CA. After I found that my brand new G35 had a manufacturer defect on the back bumper it was picked up for repair. The cust dealership in Montclair, CA. After I found that my brand new G35 had a manufacturer defect on the back bumper it was picked up for repair. The customer service coordinator, Yecenia Jaimes, brought a loaner G35 and instructed me to keep my gas receipts for reimbursement. After a four day delay with the repairs, the rep promised me a restaurant card along with the gas reimbursement (totaling about $30) to make up for the inconvenience. After about 3 weeks of not hearing from Infiniti on the gas reimbursements or the restaurant card, I called the customer service coordinator and left a message on her voicemail inquiring about the status of the reimbursements. She never called me back. After another month, I felt a bit frustrated that an Infiniti representative would go back on her word. So I called the Montclair dealership again. I was passed to the Sales Manager, Gabriel Vatkin. I explained the situation to him and he said he’d check and get back to me. The following Monday, Gabriel gave me a call. He told me that he spoke to Yecenia and that they had already “gone above and beyond” to take care of my car’s defect and made the effort to pick up the car for me and deliver it with a full tank of gas. Gabriel also stated that Yecenia informed him that I was the one who asked for the gas reimbursements and that she had never offered but instead told me that “she would see what she could do.” Gabriel said that there was nothing else that they could do for me, since they had already bent over backwards to accommodate me. His tone was accusing, condescending and he made me out to look like an opportunist. He never mentioned the gift card. I was outraged that the sales manager was speaking to me in this manner. I told Gabriel that I did not ask for the gas reimbursement upfront, and that Yecenia was the one who offered, along with the gift card. I would never even think of asking for such a thing! Gabriel continued to take the side of his employee, and raised his voice at me, and continued to turn the story around. He basically insinuated that I was a liar. Honestly, I can care less about getting reimbursed $30 for gas, let along a restaurant gift card. It’s all a matter of principal. If the dealership could not reimburse the $30, they could have simply told me so and I would understand. I am shocked by the way I was treated me by the sales manager. I can’t believe that they would risk the spread of negative word of mouth, for a measly $30. My experience with Infiniti employees at the Montclair dealership has been horrible and it’s extremely IRONIC that their tagline is “Where the Customer is Number 1”. They have no right to make this claim! More

Let's start by saying "I will call you right back" never happens. Keep getting told that parts came in but were sent back. Pay for services (3 separate times) that were never completed. They wer back" never happens. Keep getting told that parts came in but were sent back. Pay for services (3 separate times) that were never completed. They were small items, but who knows what else wasn't done. Scratched wheels on tire rotations, Car was washed (black) and water was left to dry (middle of the day, 100 degrees), causing etching into the clear coat. I asked them to fix it, they say they didn't wash it (window seals were wet, water dripping). Then state they will wash it with acid. Appointments take too long to get. Loaner cars look like rent-a-wreck. Too many more things to complain about.<br><br>Good things---Nick in sales, oil change prices, Service days (7) and hours. More