INFINITI of Ontario - Service Center

Excellent service Jerome did a great job keeping me posted on the progress of my car. The loaner car was very nice and a lot of fun to drive. Jerome did a great job keeping me posted on the progress of my car. The loaner car was very nice and a lot of fun to drive. More

Impeccable Service Dealer had a great service attitude. Jerome was very attentive and took care of my vehicles need right away. Love the attitude and the communication Dealer had a great service attitude. Jerome was very attentive and took care of my vehicles need right away. Love the attitude and the communication, would definitely return! More

Easy In, Easy Out Easy access to service, excellent and informed staff, service performed as requested and vehicle ready as promised. Need for additional service expla Easy access to service, excellent and informed staff, service performed as requested and vehicle ready as promised. Need for additional service explained and added to service items. More

i think the mechanic forgot to change my air filter I don't think my air filter should be black after just a couple of months. i only drive 32miles a day. Yes i did take a look because of decreased in I don't think my air filter should be black after just a couple of months. i only drive 32miles a day. Yes i did take a look because of decreased in performance and gas mileage. Thats not, down the road, even worse, it will create a dirt throttle body. Yes, it could be a simple mistake, and we are all human, but the reason i drive from san pedro to montclair was because of bad experiences, up sales and the list goes on. My drive alone is more than the service time. I expect more! More

Great service I Always get good service and my waiting time is reasonable and the customer service is also great. They go out of their way to help you out. I Always get good service and my waiting time is reasonable and the customer service is also great. They go out of their way to help you out. More

Professional, relilable I got there early service was very Dependable, exceptional, reliable, professional. Reason for visit the Steering popped cracked open where the plas I got there early service was very Dependable, exceptional, reliable, professional. Reason for visit the Steering popped cracked open where the plastic covering inside the car. They took car of me and allowed me to have a loner car which help out so much. Thank you Team. More

So far, so good! I've only had my car serviced once at this location, but can say that I will return. Olivia was professional and pretty close on estimating how long m I've only had my car serviced once at this location, but can say that I will return. Olivia was professional and pretty close on estimating how long my service would take. More

4 hour oil change. Brought my 2015 QX60 into Montclair Infiniti for a oil and filter change. Had a 0920 hrs appointment and was told a 2 hr service including a 30 min co Brought my 2015 QX60 into Montclair Infiniti for a oil and filter change. Had a 0920 hrs appointment and was told a 2 hr service including a 30 min computer update. No worries, I expected that, had my 3 kids with me and they had snacks. At the 2 hour mark asked about the car and was told it needed rear brake pads and it would be ready soon. At the four hour mark told car was done, and to bring back for a oil filter change........that’s why I brought it in for 4 hours ago!!!Olivia’ I think that’s the service lady’s name, had skipped out on us for lunch and left it to her co worker unable to explain her xxxxty customer service. Bought my vehicle there brand new 60K. Will go elsewhere for service (Jiffy Lube maybe) and will use another dealership to purchase next SUV. More

first oil change Came on a Monday as a walk-in and was immediately helped. Waited the time they estimated for the oil change to be done with no problems. Sales associa Came on a Monday as a walk-in and was immediately helped. Waited the time they estimated for the oil change to be done with no problems. Sales associate polite and helpful. More

Great customer service I brought my car to this dealership for service. Maritza (service rep) was very nice and friendly, she helped me get a car loaner and was able to answ I brought my car to this dealership for service. Maritza (service rep) was very nice and friendly, she helped me get a car loaner and was able to answer all my questions. More