INFINITI of Ontario - Service Center

Shocked by Service Repair Estimate It took two visits to the service department for them to diagnose a problem that according to the service adviser, "they had not seen before". The It took two visits to the service department for them to diagnose a problem that according to the service adviser, "they had not seen before". The dealership contacted corporate and was informed that the HICAS Actuator needed to be replaced to resolve the issue. The cost to replace the part was a shocking $6,000. I have researched online and found Infiniti owners who have similar issued with their cars. Some owners have replaced the HICAS Actuator and the problem persists. This is my second Infiniti and both have had major service problems. Saddened and disappointed by the poor quality of Infiniti cars. More

Regular maintenance The staff at Infiniti of Montclair is excellent. I have been a loyal customer for over 15 years and will never go to another dealer! The staff at Infiniti of Montclair is excellent. I have been a loyal customer for over 15 years and will never go to another dealer! More

Service Review I took my infinity Q50 in for an oil change. I do feel the wait was too long considering that I had an appointment but Jerome was great! I took my infinity Q50 in for an oil change. I do feel the wait was too long considering that I had an appointment but Jerome was great! More

I had a great experience It was very professional and efficient. The staff was very friendly and helpful. Explained everything that needed to be done very well. I appreciate It was very professional and efficient. The staff was very friendly and helpful. Explained everything that needed to be done very well. I appreciated that they were not pushy to do things on my car. More

olivia The first greeting is great when you first arrive into service they are really smiling and not grumpy considering that I always show up before 7am. The first greeting is great when you first arrive into service they are really smiling and not grumpy considering that I always show up before 7am. More

Efficient Service The service center was very efficient. The service consultant, Maritza Aguillard, was very nice, helpful and professional. My car was serviced accordi The service center was very efficient. The service consultant, Maritza Aguillard, was very nice, helpful and professional. My car was serviced according to what I was told by the service consultant. More

Always great!! Service team is extemely friendly and very helpful!! From the moment you drive up, there is someone there to greet you and assist. One of the many rea Service team is extemely friendly and very helpful!! From the moment you drive up, there is someone there to greet you and assist. One of the many reasons I love Infinity. More

They could not find the problem. They had my car for over 2 1\2 weeks and they could not figure the knocking noise coming from inside or anywhere in the engine. I talked to other tech They had my car for over 2 1\2 weeks and they could not figure the knocking noise coming from inside or anywhere in the engine. I talked to other techs at the Riverside Dealer and they seemed to know more about the problem. So I be taking my car to that dealer and hopefully the problem can be solve. More

Very good costumer service! Every time I go to service my car, everybody is very professional and they cover all my needs like when i need i ride to work Every time I go to service my car, everybody is very professional and they cover all my needs like when i need i ride to work More

Excellent customer service I’ve been taking my to Infiniti of Montclair for the last 8 years. There are other Infiniti service departments closer, but their Service Department I’ve been taking my to Infiniti of Montclair for the last 8 years. There are other Infiniti service departments closer, but their Service Department is excellent.. More