INFINITI of Ontario - Service Center

Oil change and tire rotation This was 1st time using Montclair dealership. My previous dealership Riverside closed down. Montclair Service rep Jerome was nice and helpful, from p This was 1st time using Montclair dealership. My previous dealership Riverside closed down. Montclair Service rep Jerome was nice and helpful, from phone call to meeting him. More

Building a great relationship! When Infiniti of Riverside closed down we were given a couple of choices where to take our cars. We regularly need assistance and someone who is fami When Infiniti of Riverside closed down we were given a couple of choices where to take our cars. We regularly need assistance and someone who is familiar with the way we work. Being a business ourselves requires some flexibility as there is process to drop offs and pick ups. We are not like individual customers and with over 22000 cars in our inventory sometimes requests can take longer than usual to fill. Olivia jumped on the job right away. She has handled organizing our regular port mod repairs as well as our one-off repairs that need to be completed. It great to have help. She's patient, yet persistent, She thorough and friendly. We're glad to have her. More

Took way too long I had an appointment scheduled for 1:30 for service. The lobby was extremely busy. So not sure which of the service ladies took my car keys and I wait I had an appointment scheduled for 1:30 for service. The lobby was extremely busy. So not sure which of the service ladies took my car keys and I waited outside. No one came to get me for check in and here is 2:10. RIDICULOUS! Then upon my return after the car wash there was a scratch on the back of my car. I always thoroughly check my car on a daily and I know that there was never a key scratch there. I normally wash my own car just for the purpose of other people don’t care about your car. Freaking pissed! More

Needed new replacement key for my Infiniti I was greeted right away and checked in for my service appointment quickly. In addition to my service, I also had questions about the car's computer. I was greeted right away and checked in for my service appointment quickly. In addition to my service, I also had questions about the car's computer. Jerome helped me with my questions and showed me how to resolve the computer issue. I appreciated the personal service. Thank you! More

Nice staff, all of them! The service was excellent, Definitively I recommend this dealer..Maritza always responding to my question regarding my car and she always recommend th The service was excellent, Definitively I recommend this dealer..Maritza always responding to my question regarding my car and she always recommend the best for me and my pocket. More

Came in for service and got everything taken care of Came in to replace brakes and rotors, along with an oil change, I was very satisfied with the service, very fortunate to not have to wait long for a r Came in to replace brakes and rotors, along with an oil change, I was very satisfied with the service, very fortunate to not have to wait long for a ride home and back to the dealer, all around great experience and my car was done same day on a busy Friday. More

Service Great service, friendly staff and environment. Service time was a bit long but understood the day was busy. Sales were helpful while browsing. No comp Great service, friendly staff and environment. Service time was a bit long but understood the day was busy. Sales were helpful while browsing. No complaints. More

Experience Greatness Maritza and Olivia have provided excellent customer service over the years. They both know how to take good care of their customers. Definitely coming Maritza and Olivia have provided excellent customer service over the years. They both know how to take good care of their customers. Definitely coming back. More

First time here Old and small. Hard to start over from a dealership you had a relationship with for 13 years. They are building a new facility and it’s actually close Old and small. Hard to start over from a dealership you had a relationship with for 13 years. They are building a new facility and it’s actually closer. Maritza was very friendly and helpful. Little strange seeing 2 Ferrari’s on showroom floor. Hopefully a comfortable lounge. Oh car was brought up ready to go but there was a couple of issues discovered that I thought they would have brought to my attention sooner. But all is good, had a loaner, they kept my car to fix. I might have been out if there sooner had I known. More

Blown tire I purchased a CPO vehicle about a month ago. I hit something on the freeway that put a huge hole in one of the tires. The run flat tires are not cheap I purchased a CPO vehicle about a month ago. I hit something on the freeway that put a huge hole in one of the tires. The run flat tires are not cheap. I made an appointment at Infiniti of Montclair to replace the tire. Jerome Porter was great to work with. He did his due diligence and discovered that the tires were covered under s road hazard program. It took some work but he was able to get the tire covered. I didn’t have to pay a dime. This will be my new spot for service. Give Jerome a raise. More