INFINITI of Ontario - Service Center

Great dealership but Service department needs improvement Loved leasing our 2 Infiniti's from this dealership. We worked with Saul Lopez and he did everything he could to get us the cars that my husband and I Loved leasing our 2 Infiniti's from this dealership. We worked with Saul Lopez and he did everything he could to get us the cars that my husband and I both wanted at what we could afford. His follow up was exceptional and for the first time I didn't cringe dealing with a car salesman as I have in the past. I would definitely recommend my friends and family to purchase here. The only reason why I did not give them 5 stars is because their Service department needs a lot of improvement. I hate bringing my car for service. We never know how long it will take our car to get serviced and we never get updates. After bringing our cars here for the past 2 years my husband and I already know that we have to plan on leaving the car there for the entire day AND we have to call every hour to get an update because no one calls us back. I would rather take my car to Sears to get fixed but since it's a lease we are obligated to come here. More

Thanks This is a great service department and Maritza is great. I never have a bad experience and can’t wait for the new facility to open This is a great service department and Maritza is great. I never have a bad experience and can’t wait for the new facility to open More

Replace radiator Excellent response to our problem. Problem repaired in two days and received a loaner car to make the problem acceptable. Maritza was very professio Excellent response to our problem. Problem repaired in two days and received a loaner car to make the problem acceptable. Maritza was very professional and made the experience pleasant. More

Impressive Experience My experience at Infiniti of Montclair was excellent.Kevin was very friendly, helpful, and honest! He worked with us on my trade and gave us a great d My experience at Infiniti of Montclair was excellent.Kevin was very friendly, helpful, and honest! He worked with us on my trade and gave us a great deal on my "new" car. We were still finishing up after closing hours and I did not feel rushed at all!! I'm so happy with my purchase! Thank you Kevin for the wonderful help in buying our dream car in no time. More

Always great customer service from Olivia! I've been bring my auto fro my services and Olivia is always great in handling my needs and being attentive to what I am explaining. She has great peo I've been bring my auto fro my services and Olivia is always great in handling my needs and being attentive to what I am explaining. She has great people skills. She always has a smile on her face that goes a long ways! We love Olivia! More

First time inspection Customer service personnel are warm and friendly. Technician’s job is fast and well done. I especially like personnel’s good attitude and good manner Customer service personnel are warm and friendly. Technician’s job is fast and well done. I especially like personnel’s good attitude and good manner . More

Marissa was great! Thank you! The cost for checking the rear speakers and headphones was too expensive. The mechanism for the front seat was also inspected and removed d Thank you! The cost for checking the rear speakers and headphones was too expensive. The mechanism for the front seat was also inspected and removed debris from under the seat. I felt embarrassed by the reason for the problem and i appreciate that it was not a big issue, 135.00 was alot to clean. More

The best personal on service Infiniti is the best place to feel secure when it comes to your car service, very knowledgeable And well trained team to provide the best for their Infiniti is the best place to feel secure when it comes to your car service, very knowledgeable And well trained team to provide the best for their costumers. More

Service Experience Great job Jerome in the service dept got me checked in and had my car done and washed in less than 2 hours. I would definitely recommend this dealersh Great job Jerome in the service dept got me checked in and had my car done and washed in less than 2 hours. I would definitely recommend this dealership. More

Quality services I was able to receive quality services on my car for maintenance needed. I am thankful that the staff accommodated with my available times for the day I was able to receive quality services on my car for maintenance needed. I am thankful that the staff accommodated with my available times for the day. More