INFINITI of Norwood - Service Center

She is very knowlegeable about the Infinity. I have been going to Norwood Infinity for many years. This is my third Infiniti. She is also very pleasant to speek to and when she delivers the bad news she doe going to Norwood Infinity for many years. This is my third Infiniti. She is also very pleasant to speek to and when she delivers the bad news she does it in a very pleasan way. I do feel that a charge for diagnostic evaluation of the problem is not fair for old customer. More

Well, I was a little concerned when the car I purchased was shaking when I would step on the brakes. At first, I thought it was just b/c it was new to me but it gradually b/c more apparent that something w was shaking when I would step on the brakes. At first, I thought it was just b/c it was new to me but it gradually b/c more apparent that something was wrong. I called up Kerry, the service manager, and asked her if I could get my car looked at and explained the problem. She said that it was probably something with the rotors and I could most certainly drop it off the next morning for service and someone would drive me to work (I only work about 2mi down the road). When I arrived in the AM, I was greated by Steve. He took my keys and got my paperwork done. He asked if I would be waiting and I said that Kerry said the valet would drive me to work. Steve said the valet wasn't in but he would get me a car. After double checking with Kerry, which took only about 2 minutes, he set me up in an g35 loaner to get myself to work. Steve called to let me know my car was ready and what service was done and if I had any questions to contact him. I picked up my car after work without any problems and dropped off the loaner. Kerry even called the next day to follow-up and make sure my problem was fixed to my satisfaction! More

I have not yet purchased a vehicle at Norwood Infiniti however I have my girlfriends vehicle serviced there when necessary. Everyone I have encounted so far has been fantastic. I never feel pressured to b however I have my girlfriends vehicle serviced there when necessary. Everyone I have encounted so far has been fantastic. I never feel pressured to buy a car even though I look through different models at different times. Their service department and everyone within is five star. Everything is so clean and new. The people are all well dressed. I truly feel as though I'm working with a state of the art top of the line automotive manufacturer / distributor. Thanks so much for everything!!! More