INFINITI of Norwood - Service Center

I own a Infiniti G35X and found out a couple months ago that the driver's seat had something wrong with it. I called the Infiniti Consumer's number and told them about the problem. They told me that the that the driver's seat had something wrong with it. I called the Infiniti Consumer's number and told them about the problem. They told me that the power in the seat was gone and because of that, there was a chance that the air bag would not go off if I got into a crash. Infiniti told me that I could get it fixed right away for no charge because of my car's low mileage. I took the car to Infiniti of Norwood because it was the place where I bought my first Infinity cars. I was very pleased with the service department there and they were very nice. Chris Musone also helped inform me very well with what was going on. Thanks for the great service! More

When I found out on an Infiniti forum that my car had an open recall I called a few Infiniti dealers in the Boston area. When I called Infiniti of Norwood I had a very welcoming conversation with a woman in open recall I called a few Infiniti dealers in the Boston area. When I called Infiniti of Norwood I had a very welcoming conversation with a woman in the service department. She ensured me an appointment for the next day as well as a loaner car (which none of the other dealers could do). So needless to say I was pumped. I show up at the dealership around 8:00 am and drove right into the service bay (which was AWESOME because it was freezing outside). Now this was my first experience with an Infiniti dealer, so I didn't know what to expect. I was greeted by a friendly service writer named Chris, we sat down and went over all the information needed, and even had time to chat about baseball (go Phillies!). 10 minutes later my loaner car was outside running and as warm as could be. Mid afternoon I received a call from Chris with all the info about my FX. He also let me know that my car was being washed and vacuumed! I showed up to the dealership later that afternoon to my car waiting in the service bay as clean as I have ever seen it! I know that reputation is everything at a dealership. Infiniti of Norwood deserves 5++ stars for the service and the way they treat their customers. I am thankful I drove out if my way to find a rare gem of a service department. I highly recommend this dealership! -Don More

I purchased my I30T from Infiniti of Norwood 10 years ago and have had all of my service done by the service department. I have been very pleased with all aspects of this dealership; especially the service and have had all of my service done by the service department. I have been very pleased with all aspects of this dealership; especially the service department. I have purchase many new cars and this service department and it's manager are the best that I have the pleasure of dealing with. They always take great care of me and my car, service is always done on time and correct the first time. They are the best and I would highly recommend anyone looking to service or purchase a Infiniti to go to Infiniti of Norwood. Steve N. More

The service team at Infiniti of Norwood (Kerry and Christina) always go above an beyond my expectations. They are very friendly and professional and take the time to explain any service that needs to Christina) always go above an beyond my expectations. They are very friendly and professional and take the time to explain any service that needs to be performed and why it needs to be done or which service can be postponed. Additionally, in the event that you are not satisfied with any work performed, they will work diligently to ensure that the matter is resolved to your satisfaction. In the past I have tried other Infiniti dealers, however, I always end up back with Infiniti of Norwood because I feel that my needs are best addressed by this dealer. I highly recommend this dealership to anyone that expects superior service with a team of friendly professionals. More

The service at Infiniti Norwood has always been pleasant and the staff are extremely friendly. Chris Musone is wonderful and handles each customer with superb care. Once you give them a try, you would not and the staff are extremely friendly. Chris Musone is wonderful and handles each customer with superb care. Once you give them a try, you would not go else where. Yes, they're that terrific! Thanks Chris, Kerry and Mario! More

Service is Fantastic. Everyone very helpful and extremely courteous. The service team from management to service advIsors to the people that solve the problem all work well together and made my experience as courteous. The service team from management to service advIsors to the people that solve the problem all work well together and made my experience as stress free as possible. I came in with a problem and left satisfied with a solution. Thanks to Infiniti of Norwood. More

This is my second Infiniti. I have had both cars services at Infiniti of Norwood. The service is consistently aimed at satisfying the customer. I attribute the fact that rarely does anything fail in the car at Infiniti of Norwood. The service is consistently aimed at satisfying the customer. I attribute the fact that rarely does anything fail in the car to the regular maintenance schedule which Infiniti recommends and the quaklity of the work performed here. I took my first Infiniti to the selling dealer and was completely turned off by the arrogance of the service staff there. Infiniti of Norwood is the place to go. More

I have had my 2003 Infiniti G35 serviced at Norwood since it was purchased. Kerry has gone above and beyond many times in order to make sure my car was 100% to my satifaction. Just as an example, my dr it was purchased. Kerry has gone above and beyond many times in order to make sure my car was 100% to my satifaction. Just as an example, my drivers side back door had some corrosion on the pillar, it was not coevered by warrenty, She contacted corporate infiniti and had them come out and look at the issue. SHe had them replace the entire door at no cost to me. EXCELLENT service. My experince has always been above anything I have had elsewhere. More

I purchased my SUV from Infiniti of Norwood, over 2 Years ago. My experience with this particular dealership has be excellent and the staff offers first class service to all it's customers. Specifically, t ago. My experience with this particular dealership has be excellent and the staff offers first class service to all it's customers. Specifically, the service department personnel who has always gone above and beyond to ensure that my car needs are met. For top quality service, and professionalism, I believe that this dealership sets the standards. More

This is the best dealership I have ever been to!!! They take care of me every time I come in, wether that be once a year, or every 2 months. The staff is super friendly, and they are sure to remember your take care of me every time I come in, wether that be once a year, or every 2 months. The staff is super friendly, and they are sure to remember your name and face, the service is good and timely, and the price... well I have no complaints. I recommend anyone with an Infiniti to go to Infiniti of Norwood and really "experience" what it is like to have a wonderful dealership. More