INFINITI of Norwood - Service Center

Very easy Booked my appointment online. The appointment was fairly quick even though there were a few people already there. The overall experience was very quic Booked my appointment online. The appointment was fairly quick even though there were a few people already there. The overall experience was very quick and easy. More

Easy fast Got me in next day. Did stuff I hadn’t even asked for day before. Out by noon. WiFi worked, work got done, will come back Got me in next day. Did stuff I hadn’t even asked for day before. Out by noon. WiFi worked, work got done, will come back More

Phenomenal Aaron.... was my service advisor when I came in to Infiniti of Norwood on 30 April 2018 and he was absolutely amazing he took all of my cares carefree Aaron.... was my service advisor when I came in to Infiniti of Norwood on 30 April 2018 and he was absolutely amazing he took all of my cares carefree and made everything extremely simple he called me the second my vehicle was done and even notify me when it would be longer than expected and he promised him he came through in my vehicle actually was done sooner than it was even supposed to be he was amazing and he really cares about his work and how the customers feel More

Replacement of Y pipe Part was not in stock so I was given a "loaner". They called the next day when work was completed and I picked up car. Part was not in stock so I was given a "loaner". They called the next day when work was completed and I picked up car. More

Beware of service department I've been bringing my car here for 5 years, I'm a 6'3" guy. The one time my wife brought the car in by herself we had a very different experience. The I've been bringing my car here for 5 years, I'm a 6'3" guy. The one time my wife brought the car in by herself we had a very different experience. The car was in fine working order but after an oil change we were told the car could not get a safety inspection service due to faulty front end parts. The car had 60,000 miles but has never had any issues. We declined the work and as soon as we leave the shop the car is now making obvious noises in the front end. I firmly believe these people damaged the bearings in the front end so that they could get the repair job. Further they said the car could not be inspected due to an airbag sensor. It took me 30 seconds to google airbag sensor and reset it myself. The dealer wanted 45 minutes diagnostic time just to figure if there was a problem. Stay clear of this dealer!!! I did send the GM a letter to tell them of my experience and recieved no response. More

Took in a Used INFINITI M35X for an outstanding recall, and they brought me up to speed on the dymamics of the car and items for future attention. Very friendly folksm and had readied the car for me valete and they brought me up to speed on the dymamics of the car and items for future attention. Very friendly folksm and had readied the car for me valeted inside and out at no charge wow! More

Have been here previously quite a few times for service and well handled and positive experiences. Today brought my car in for service and Fernando Diaz was the person that handled my service. Extremely p and well handled and positive experiences. Today brought my car in for service and Fernando Diaz was the person that handled my service. Extremely professional friendly and accurate. Went above what I was entitled to with my service and since I was spending a bit of money for car repairs and he added a few extra procedures that he could have charged me for. Very appreciative and a great experience and a wonderful employee should always be recognized. Thanks Fernando ! More

\I went to a local Nissan dealer to have my winter wheels/tires swapped, but they had problems with the TPMS. I then went to Infiniti of Norwood to have them do the TPMS, whereupon they said they wer wheels/tires swapped, but they had problems with the TPMS. I then went to Infiniti of Norwood to have them do the TPMS, whereupon they said they were going to charge me $125 to do just the TPMS...ironic, since I paid $60 to do the entire wheel/TPMS swap just the prior season at Infiniti of Norwood!!! When confronted, the service person I dealt with said it was the Service Manager's decision, not his -- and they eventually relented and agreed to do it for the low, low price of $60. Yeah, right. I also find it ironic that, for some reason, they didn't tell me that Infiniti USA would be contacting me about my service experience, like they did every other time I had my vehicle serviced. Maybe it's because they tried to rip me off, I called them on the carpet, and was quite candid about my displeasure at their trying to fleece me?!? Absolutely disgusting. How many other poor suckers have they gouged? I don't know, and I don't care. See ya, Infiniti of Norwood. More

Fantastic dealer Service is absolutely the best. I have Fantastic dealer Service is absolutely the best. I have never experienced such commitment to customer care! Kerry service manager and Chris from se Fantastic dealer Service is absolutely the best. I have never experienced such commitment to customer care! Kerry service manager and Chris from service are absolutely amazing Mike from sales also terrific More

Chris was great to talk to he listened and act as he cared. He was Informative and every quick and knowlageable of what he does or needed to do.It is great to have someone to contact when you have an is cared. He was Informative and every quick and knowlageable of what he does or needed to do.It is great to have someone to contact when you have an issue and they are completely understanding and not jugdemental. Thank you for you Help Chris and look forward to your assistance again. More