INFINITI of Norwood

I just leased my third Infiniti from Infiniti of Norwood, and I am quite happy with the process. I consider myself to be an educated customer, in that I do my research before walking in the door. This time and I am quite happy with the process. I consider myself to be an educated customer, in that I do my research before walking in the door. This time around, I was torn between the EX35 and a model from another manufacturer. Mike's no pressure sales helped to make my decision. He just provides the information that I ask for and he knows that I'll have to make the decision on my own. Always a pleasure doing business with Infiniti of Norwood and as long as the product is good, I'll continue to work with them in the future. More

My husband & I were very pleased and quite pleasantly surprised by Mike's friendliness, his knowledge, his experience and his overall enthusiasm when talking about his product. He was patient, we never surprised by Mike's friendliness, his knowledge, his experience and his overall enthusiasm when talking about his product. He was patient, we never felt rushed. He took plenty of time with us when we test drove the cars. He answered all of our questions and without reservation. Plus, he provided us with some statistical information and ratings about other makes & models of cars so that we truly understood Infinity's commitment to excellence. He is wonderful. Truly an asset to your team! He has restored our faith in your industry and specifically in car salesmen. Sincerely, Carol Ferullo More

My experience with Infiniti of Norwood was fantastic. Everyone I dealt with was excellent. I didn't feel pressured, and it was a very friendly atmosphere. The sales associate was very attentive and ans Everyone I dealt with was excellent. I didn't feel pressured, and it was a very friendly atmosphere. The sales associate was very attentive and answered all of my questions and was very patient. The lease deal I received was a great deal. I would recommened this dealership highly. More

i was happy that the service continued after the sale - it actually got better from the sales person.i was happy that the service continued after the sale - it actually got better from the sales person.i w it actually got better from the sales person.i was happy that the service continued after the sale - it actually got better from the sales person.i was happy that the service continued after the sale - it actually got better from the sales person. More

My experience with Infiniti of Norwood was one of the best car buying experiences I have had in my 40 years of buying and cars. I have been attracted to the infiniti line for years but it always seem to best car buying experiences I have had in my 40 years of buying and cars. I have been attracted to the infiniti line for years but it always seem to be just out of my reach. When I heard the advertised special on WEEI for the G25x Sedan, I figured it was like all other deals and they only had one car at that price in ugly green. Well, I was wrong, they had plenty of inventory to choose from and the the price and the deal was exactly what they said it was and no other dealer could come close. The sales person and sales manager were the best. they didn't push me and let me take my time at my pace to decide on the purchase and color and options. I don't think I'll be buying a car frrom anyone else in the near future. More

Chris was great to talk to he listened and act as he cared. He was Informative and every quick and knowlageable of what he does or needed to do.It is great to have someone to contact when you have an is cared. He was Informative and every quick and knowlageable of what he does or needed to do.It is great to have someone to contact when you have an issue and they are completely understanding and not jugdemental. Thank you for you Help Chris and look forward to your assistance again. More

I sort of stumbled into leasing a new car with Infiniti of Norword. I sent a contact me email to the dealer and they responded back to me within 20 minutes. I told the internet guy what I wanted to pay and of Norword. I sent a contact me email to the dealer and they responded back to me within 20 minutes. I told the internet guy what I wanted to pay and put down. He took that info and passed it along to Eric Amoah my sales rep. After a little back and forth we settled on a down payment and monthly payment. It was exactly what I was looking for. I had several months left on my lease and the dealer took it themselves allowing me to get in a brand new car with everything I wanted. I knew I was going to get another Infiniti but I didn't expect to get one for another few months. Infiniti of Norwood pretty much forced me to get it earlier because the deal and service I got in the sales process was just too good. I spent a total of 45 minutes in the dealership once we had the numbers settled through phone and email. The business manager Tom was also awesome. As I told both Eric and Tom, I couldn't wait for the 39 months of my lease to be up so I could work with them on a new deal. This dealer is, without a doubt, the best I have ever worked with. I have had some bad experiences with Ira Audi and this experience with Infiniti of Norwood was amazing. I highly recomend this dealer. More

I found Infiniti of Norwood to be typical of what I would call an old style auto dealer. If you are somewhat unsophisticated about the car buying procedure you will walk out thinking you got a great deal. call an old style auto dealer. If you are somewhat unsophisticated about the car buying procedure you will walk out thinking you got a great deal. And there is certainly something to be said for that. However, if you know that the sales price and the trade price are really two different deals, you will know you got a good price, but not great by any stretch. And if you want to know what the bottom line is and then think it over, I would recommend that you do not even bother with the visit. You will get the old style come back when you are ready to deal line. The bottom line is I was ready to buy and ended up somewhere else. More

I own a Infiniti G35X and found out a couple months ago that the driver's seat had something wrong with it. I called the Infiniti Consumer's number and told them about the problem. They told me that the that the driver's seat had something wrong with it. I called the Infiniti Consumer's number and told them about the problem. They told me that the power in the seat was gone and because of that, there was a chance that the air bag would not go off if I got into a crash. Infiniti told me that I could get it fixed right away for no charge because of my car's low mileage. I took the car to Infiniti of Norwood because it was the place where I bought my first Infinity cars. I was very pleased with the service department there and they were very nice. Chris Musone also helped inform me very well with what was going on. Thanks for the great service! More

When I found out on an Infiniti forum that my car had an open recall I called a few Infiniti dealers in the Boston area. When I called Infiniti of Norwood I had a very welcoming conversation with a woman in open recall I called a few Infiniti dealers in the Boston area. When I called Infiniti of Norwood I had a very welcoming conversation with a woman in the service department. She ensured me an appointment for the next day as well as a loaner car (which none of the other dealers could do). So needless to say I was pumped. I show up at the dealership around 8:00 am and drove right into the service bay (which was AWESOME because it was freezing outside). Now this was my first experience with an Infiniti dealer, so I didn't know what to expect. I was greeted by a friendly service writer named Chris, we sat down and went over all the information needed, and even had time to chat about baseball (go Phillies!). 10 minutes later my loaner car was outside running and as warm as could be. Mid afternoon I received a call from Chris with all the info about my FX. He also let me know that my car was being washed and vacuumed! I showed up to the dealership later that afternoon to my car waiting in the service bay as clean as I have ever seen it! I know that reputation is everything at a dealership. Infiniti of Norwood deserves 5++ stars for the service and the way they treat their customers. I am thankful I drove out if my way to find a rare gem of a service department. I highly recommend this dealership! -Don More