Infiniti of Naperville- Service Center

SOOOO Disappointed that I am writing reviews So disappointed about the service department. I never had an Infinity before and always thought highly of the vehicle until today. She was more intere So disappointed about the service department. I never had an Infinity before and always thought highly of the vehicle until today. She was more interested into me understanding what she is saying rather than hearing my complaint about the grinding noise in the front and the pulling to left or right when breaking on an uneven surface. She said it was engine noise and that the power of an infinity motor pulls the car to the sides. It was quite insulting for my complaints to just be dismissed. I called a different dealer who will try to check the bearings. More

Great customer service Dan was very friendly, very professional and great to work with. Great customer service doesn't always seem to be a priority anymore & it was really n Dan was very friendly, very professional and great to work with. Great customer service doesn't always seem to be a priority anymore & it was really nice to see that it still is at Infiniti of Naperville. More

After going to several dealers to have our SUV diagnosed and told nothing was wrong. We just couldn't except the fact nothing was wrong. Seemed these other places did not care. Angalo was able to fix the pr and told nothing was wrong. We just couldn't except the fact nothing was wrong. Seemed these other places did not care. Angalo was able to fix the problem and was very friendly to work with. Its great to see someone who cares and is willing to go the extra mile to find the root cause. Thank you Angalo! More

Couldn't ask for anything more in a dealership. Amazing group of people that really make you feel at home. Fast, friendly, and very respectful. I will not take my car anywhere else. I will also be Amazing group of people that really make you feel at home. Fast, friendly, and very respectful. I will not take my car anywhere else. I will also be buying another car from them soon. More

I'm now in my 3rd Infiniti in the last 7 years. I brought my 2011 G37X in for an oil change and left in a new 2013 G37 IPL coupe after talking with Steve Johnson while waiting for the G37X to be serv brought my 2011 G37X in for an oil change and left in a new 2013 G37 IPL coupe after talking with Steve Johnson while waiting for the G37X to be serviced. As usual the experience was great and Steve, Ryan, Joe T., Hilary, Ryan and Christian were extremely attentive, courteous and helpful. I would definitely recommend Infiniti if Naperville to other friends, family or colleagues. Great job gang!! Keep up the good work! More

Doug Cameron was very helpful in providing me good analysis and advice. And I really appreciated after I chose not to get my car fixed, that he took the time to make sure I was pleased with the sales analysis and advice. And I really appreciated after I chose not to get my car fixed, that he took the time to make sure I was pleased with the sales process when I decided to get a new vehicle with Scott Rehfeldt (whom Doug introduced me to). Scott's a good guy and seemed really trust worthy and caring. He went above the call of duty by finding my old license plate holders that were important to me. He was also really patient and willing to make adjustments when I asked to have the car titled in both my wife and my names. Thanks for the great work, guys. Brian T. Ahern VP - American Capital Management 630-778-3994 More

After having a great sales experience a few days prior with Renato Garcia, my wife, daughter and I came back to have Randy Chin go over the main features of the EX37 model. Randy was very thorough and pa with Renato Garcia, my wife, daughter and I came back to have Randy Chin go over the main features of the EX37 model. Randy was very thorough and patient with our questions. His offer to be accessible with any additional questions was reassuring. More

I initially went to the dealership to get a pre-purchase inspection performed on a vehicle I was evaluating from another car lot. While waiting for the results, Doug informed us that we might talk with Scot inspection performed on a vehicle I was evaluating from another car lot. While waiting for the results, Doug informed us that we might talk with Scott to see if the dealership had any cars on the lot that matched the criteria we were looking for. Scott showed us a couple of cars and we settled on one used vehicle that met our desired criteria (quality, odometer miles, price, mpg). The results of the inspection on the other used vehicle were not good and so we returned it to the other car lot and purchased the vehicle Scott showed us. Both Doug and Scott were very friendly and very helpful. I would definitely return to this dealership (even though it is ~3.5 hours from my home) to purchase another vehicle, and I will recommend it to other people. Thanks for the great service and the great car!! More

EXHAUST SYSTEM WAS REPAIRED RATHER THAN REPLACED AT GREAT COST. I SAVED LOTS OF MONEY!! NICE JOB ON DASH REPLACEMENT (WARRANTY). LOOKS LIKE NEW. I SHOULD HAVE HAD IT DONE A LONG TIME AGO BUT I WAS AFRAID COST. I SAVED LOTS OF MONEY!! NICE JOB ON DASH REPLACEMENT (WARRANTY). LOOKS LIKE NEW. I SHOULD HAVE HAD IT DONE A LONG TIME AGO BUT I WAS AFRAID IT WOULD BE SCREWED UP. CAR WASHED AND WAS VERY CLEAN. THANKS! More

I have been coming to Lisle Infiniti since 2009 when I purchased my G37xS from this dealership. For nearly four years, my wife and I have been bringing in our Infiniti vehicles to Lisle for service and h purchased my G37xS from this dealership. For nearly four years, my wife and I have been bringing in our Infiniti vehicles to Lisle for service and have only the greatest things to say about their service staff, particularly guys like Christian Lafferty, Doug Cameron, and Drew Panegasser. These guys go the extra mile, they are honest, up front about issues that do and do not need to be addressed on our vehicles. I cannot expect more from a service department than the type of professionalism we have received. We are lucky to be around a department like Lisle that is close to our home, we feel like we are at home when we visit this dealership. Truly, the service experience makes a huge difference in our perception of the ownership of any vehicle, and this dealership makes me want to keep buying the infiniti brand. Kudos to another job well done! More