Infiniti of Naperville- Service Center

Maintenance & recall Doug took care of everything. All I had to do was wait in you nice waiting room. Car was clean, everyone was nice. Runs great now. Doug took care of everything. All I had to do was wait in you nice waiting room. Car was clean, everyone was nice. Runs great now. More

Lower price - bigger headache They sell defective new vehicles and you have to visit them two or three times afterwards to get it fixed. They charge you three times more for servic They sell defective new vehicles and you have to visit them two or three times afterwards to get it fixed. They charge you three times more for service maintenance than the other dealerships. Their promise of free lifetime oil change good only for two years. Although everything was looking so good at the beginning. I wish I wasn't deceived by the lower car price More

Service after the sale Infiniti of Naperville understands that things happen and people make mistakes but how a dealership addresses the customer’s issue (especially after t Infiniti of Naperville understands that things happen and people make mistakes but how a dealership addresses the customer’s issue (especially after the car purchase) makes all the difference. My wife and I saw this first-hand when Executive Manager-Mike Korallus took the time not only to listen to her concerns about the beautiful G37 Convertible that she loves so much but to actually come up with a solution that was fair. On top of that we had an excellent overall service department experience. Service Director-Antwan Hicks was professional, extremely personable and a pleasure to work with. To my wife's surprise, Hillary Owens wasn't working with us directly but took the time to help her select a loaner car that she would be the most comfortable driving. My wife and I both agree that although we live in Indianapolis, it’s worth the 200 mile trip to Infiniti of Naperville because we feel we can count on this dealership to treat us like valued customers. More

Couldn't get even a callback Called to get a quote on brakes,had a friend tell me he's been to this dealer before and had a good experience. I decided to give then a call and see Called to get a quote on brakes,had a friend tell me he's been to this dealer before and had a good experience. I decided to give then a call and see if they are comparable in price to the local shop I've been going to, called they were all busy which I understand and the young man who was answering phone bb email said he was leaving a message with a service advisor and they would call me back. Well never heard back.. extremely disappointed, if you can't call me back to give me a basic brake price then I'm leaving eft to assume your not the dealership for me. More

Fast, Professional and Caring Hilary takes the time to not only understand your questions, but provides clear explanation of their analysis and resolution. Top notch service and l Hilary takes the time to not only understand your questions, but provides clear explanation of their analysis and resolution. Top notch service and love that it is washed when returned. Very trustworthy and wants you to be completely satisfied during your visit. More

Great dealership My sales guy mike even made a point of finding me to see how things were going. Awesome service. Everyone has been great. Highly recommended My sales guy mike even made a point of finding me to see how things were going. Awesome service. Everyone has been great. Highly recommended More

The Best Servicr in all of North Am. Led by Hiilary Owens! This Hillary is the real deal! Hillary Owens for President! She does it all! Incredible customer service-departmental management-hands on solutions! This Hillary is the real deal! Hillary Owens for President! She does it all! Incredible customer service-departmental management-hands on solutions! Thank You Hillary for always helping ALL your clients. Your department is the best in all of North America. Antwan is just as great! He makes sure the experience is perfect ALWAYS. Mike Korallud is flat out the best I have ever seen at his post. I wish I had his business characteristics. More

Service Dept Excellence My experience has been great during every interaction I have with the service center. The staff is very knowledgeable and professional, especially Ant My experience has been great during every interaction I have with the service center. The staff is very knowledgeable and professional, especially Antwan who goes out of his way to help in every way possible. More

Great Purchase Came in to get my second Infiniit for my wife and it was quick and painless. Doug, Dallas and Jon did a great job. Would recommend them to anyone. Came in to get my second Infiniit for my wife and it was quick and painless. Doug, Dallas and Jon did a great job. Would recommend them to anyone. More

Service Doug Cameron is an awesome person. He always explains what needs to get done on the vehicle and how much it would cost before starting the job. We hav Doug Cameron is an awesome person. He always explains what needs to get done on the vehicle and how much it would cost before starting the job. We have been coming to the dealership for the last 9 1/2 years and always had great experience. More