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Infiniti of Naperville- Service Center
Naperville, IL
139 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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139 Reviews of Infiniti of Naperville- Service Center
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August 30, 2018
Great service! It was time for my first oil change so I went in to the Infiniti of Naperville. Antwan greeted me with a smile and took my car in right away. I was ou It was time for my first oil change so I went in to the Infiniti of Naperville. Antwan greeted me with a smile and took my car in right away. I was out of there pretty quickly and was definitely satisfied with the price! Everyone’s so friendly at this dealership!! More
by Evelyn M.
Employees Worked With
Antwan Hicks
August 14, 2018
Beyond Helping with a Trip Interuption This past weekend, broke down on the way back from a trip and called the Naperville Infiniti and even though they were closing at 4:00, they said tow This past weekend, broke down on the way back from a trip and called the Naperville Infiniti and even though they were closing at 4:00, they said tow the QX80 to them and they would get someone on it. Bottom line is the problem was more then it took to resolve by 4:00 with parts but they had the parts on Monday and we were on our way. Comped a car and one of the managers helped us get our trailer to our Hotel. I mean this goes beyond customer service. This makes me an Infiniti customer for life. Make sure you see Antwan and Matt. Great guys and really have your best interest in mind. #1 in customer service.. . More
by harleyguy3619
Employees Worked With
Antwan Hicks, Matt Bennett
August 04, 2018
Drew was very honest and pleasant After getting two seperate quotes for service at Infiniti of Orland Park, Infiniti of Naperville gave me a price comparable to the first one I receive After getting two seperate quotes for service at Infiniti of Orland Park, Infiniti of Naperville gave me a price comparable to the first one I received from Orland. The service advisor Drew was friendly over the phone and even more pleasant in person. I didn't feel as though I was just another customer with Naperville. The service at Orland has changed as of recent and occasionally the non verbal body language seems as if some don't want to be bothered. I really dont feel like I would get a fair and honest price from Orland Infiniti as a result of my last experience. More
by Hammer
Employees Worked With
Drew Panegasser
August 04, 2018
Just general maintenance The reason I'm not giving 5 stars is because as soon as I get a relationship with a service person they leave the dealership, The reason I'm not giving 5 stars is because as soon as I get a relationship with a service person they leave the dealership, More
by 4peteo
Employees Worked With
Antwan Hicks
August 03, 2018
Loss of Gloss / Detail After purchasing a QX 80 last year I noted a loss of gloss over the winter. The service team was able to address quickly and car looks brand new. Ve After purchasing a QX 80 last year I noted a loss of gloss over the winter. The service team was able to address quickly and car looks brand new. Very happy with the experience. More
by Large Pizza
Employees Worked With
Sean Pelkey, Dallas Carlson, John Schultz
July 16, 2018
Just wait till after you buy Read the fine print because what they tell you is way different then what the fine print says. everyone is happy when they buy a new car. They always Read the fine print because what they tell you is way different then what the fine print says. everyone is happy when they buy a new car. They always treat you the best its their job. Its always the best experience you ever had buying a car. But after you buy and you think you get free oil changes with the extended warrenty guess what. Now you pay jacked up prices for their services and if you do the work yourself guess what again. Yep no free oil changes as promised. Infinitys are nice cars but do yourself a favor do not buy their extended warrenty the dam cars dont break down anyway, this dealer will suck your money dry. They tried to get my wife to pay 900 bucks for brake pads yep just pads. Did the work myself for 100 bucks and an hour of my time. And then bam no more free oil. Buy an infinity from another dealer this one will take you to the bank in service you dont need. Its cheaper to pay for your own oil changes and find a shop for your service needs. This is my experience and my opinion .some people just pay what their told because they have the money. This dealership will love you. We do love our q60 bad xxx car. Good luck to you. More
by Ask q's and read everything
Employees Worked With
Joe Peters
April 27, 2018
30k maintenance / Excellent Service Infiniti of Napv. is an excellent dealership with great service and providing the best experience to its customers. I’ve been going to Infiniti of Nap Infiniti of Napv. is an excellent dealership with great service and providing the best experience to its customers. I’ve been going to Infiniti of Napv. for over 8 years now and have had 3 models so far. I’m an Infiniti customer for life. More
by Ninrod123
Employees Worked With
Doug Cameron
March 28, 2018
Response to service Great job. Pleasant people to deal with. Quick, no hassle appointment. Had car finished before promised time. Great job. Talked to salesman about upgr Great job. Pleasant people to deal with. Quick, no hassle appointment. Had car finished before promised time. Great job. Talked to salesman about upgrades to car regarding exhaust, power , etc. very informative. I enjoyed my visit. Great people. Great dealership. More
by Mbelliott72
Employees Worked With
Justin Rogers, Antwan Hicks
March 28, 2018
Excellent Dealership Naperville Infiniti is simply the best dealership! Their customer service is outstanding and the quality of their workmanship is exceptional. We bou Naperville Infiniti is simply the best dealership! Their customer service is outstanding and the quality of their workmanship is exceptional. We bought our QX60 from this dealership and had to bring it in for service due to a minor issue. When we bought the car, we purchased the interior/exterior Perma-Plate protection. Let me begin by saying we HIGHLY recommend purchasing this plan to anyone buying a car from Naperville Infiniti. This protection plan is amazing and well worth the money. The reason we brought our car in for service is we noticed that our QX60 had some minor rail dust spots on the rear of the vehicle. I called Naperville Infiniti and spoke to Justin Rogers in the Delivery Specialist Department. Justin was extremely receptive to this issue and provided great customer service. Justin kept me updated while the car was being worked on. When I picked up the vehicle, I was simply shocked at how great of a job Naperville Infiniti did on my car. Not only did they remove all the rail dust on the vehicle, but they also detailed the entire car. My QX60 looked brand new! I highly recommend this dealership, not only when purchasing an Infiniti, but also for any work that needs work performed on their car. Thank you Justin and Naperville Infiniti for doing such a great job. More
by DanielRP311
Employees Worked With
Justin Rogers
January 11, 2018
Weak Service Center Do not use this dealer or service center. In the AM, I called and scheduled a 6PM service appointment with Angela (?) for my JX35 (check engine light Do not use this dealer or service center. In the AM, I called and scheduled a 6PM service appointment with Angela (?) for my JX35 (check engine light and oil change). Infiniti of Naperville sent me a confirmation text. When I arrived at 5:50PM they told me that they did not have any mechanics available and I would have to come back the next day. I asked if I could leave the car and take a loaner and Drew told me they did not have any cars available. Big pain as I drove from Glen Ellyn to Naperville for my service. This is the second time that they were not prepared for my service appointment; however, last time they did have a loaner that I was able to use while they kept my car (thus 2 stars and not 1). I have purchased 3 cars from this dealer and will not venture into their dealership again as my wife has experienced awful service too (numerous times they have tried to take advantage of her and up-sale service needed). More
by Spark025
Employees Worked With
Drew and Angela
