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Infiniti of Naperville- Service Center
Naperville, IL
139 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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139 Reviews of Infiniti of Naperville- Service Center
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June 25, 2019
Nail in my tire! Thank you Drew Panegasser for quickly repairing my tire. Though busy, you offered service as quickly as possible. And, in fact, the job was complet Thank you Drew Panegasser for quickly repairing my tire. Though busy, you offered service as quickly as possible. And, in fact, the job was completed quickly and efficiently. I appreciate your friendly and personal service. Thanks for always being so nice and professional. More
by Dkj1151
Employees Worked With
Drew Panegasser in service
January 07, 2019
Had our Infinity QX60 service, Brake and flood lights Highly professional and efficient team of professionals. I worked with Ryan Willard and I am very impressed with his work. I would most definitely rec Highly professional and efficient team of professionals. I worked with Ryan Willard and I am very impressed with his work. I would most definitely recommend this dealership to anyone in the market for a new or used vehicle. Thanks Ryan! More
by satya
Employees Worked With
Ryan Willard
October 30, 2018
Great - always a great experience. From the minute you arrive you are treated with respect. They listen to your concerns and do the work in very appropriate time. The wash at the end is From the minute you arrive you are treated with respect. They listen to your concerns and do the work in very appropriate time. The wash at the end is a nice touch! More
by In car always 876
Employees Worked With
Doug Cameron
October 18, 2018
Great experience with Antwan Antwan the service associate is always VERY helpful and knowledgeable anytime I need something done to my car or whatever questions I have. He is the Antwan the service associate is always VERY helpful and knowledgeable anytime I need something done to my car or whatever questions I have. He is the one of the reasons as to why I bought another Infiniti because of the great service I always get. He’s a keeper! More
by BFrench
Employees Worked With
Antwan Hicks
October 12, 2018
Rip off during simple service request I went for ‘car starting issue’ plus oil change and basic winterization service. The extended warranty company couldn’t cover the ‘car starting issu I went for ‘car starting issue’ plus oil change and basic winterization service. The extended warranty company couldn’t cover the ‘car starting issue’ as the dealership couldn’t prove the results to the warranty company. The car was at dealership for 4 days. Finally when I went for pick up; they charged me $440 for basic service; which was originally quoted to be less than $200. The service department lied to me and wrote wrongly that the service representative spoke to me about these charges. Apparently the service representative was on vacation the day after I dropped off my car, until I picked up after 4 days. No one has spoken to me during this period. This was real rip off More
by Praven07
Employees Worked With
Antwan Hicks
September 12, 2018
Amazing customer service I was able to receive my 60k mile maintenance at half the price quoted to me by my original dealer in Claredon Hills. the service manager was very hon I was able to receive my 60k mile maintenance at half the price quoted to me by my original dealer in Claredon Hills. the service manager was very honest with me and even arranged pick up and drop off of my car while I was at work due to my long work hours. More
by Megan8217
Employees Worked With
Antwan Hicks
September 11, 2018
Felt unliked Brought my QX60 in because was due for my oil change was asked about my 15,000 mile service. I replied no not at this time. Please just service my oil Brought my QX60 in because was due for my oil change was asked about my 15,000 mile service. I replied no not at this time. Please just service my oil change and my maintenance tires indicator light. Service technician replied yes that would all be covered in your 15,000 mile for $150.00 ( around that price). I again stated please just oil and check tires. Also wash please. Waited got my car back,after I came looking for it which was still filthy from tires to carpet, my service guy saw that I wasnt happy never came to my aid. Porter took away my car to re-clean for me. 45 minutes later after I came looking for my car again. It was finally done when I got in to drive away maintenance tires light was still on. I was a bit upset at this point. First because I'm getting the cold shoulder for not PURCHASING the maintenance package from service guy, second because I've now been at this dealership for over 2 hours and my simple requests have not been satisfied. Another service technician came to my aid and asked of the problem I repeated the light and my original service gentleman yelled across the garage "U DIDNT PAY FOR TIRE ROTATION THATS WHY YOUR LIGHTS STILL ON" I replied so you couldnt check the air for me and turn off the service light. Again he replied you only paid for oil change so that's what we did. It was quite obvious he was annoyed since I didnt pay for a 15,000 check up.. So because of that I was treated without respect.I feel as though this simple oil change and filling of my tires turned intoharrassment. This is my 2nd QX60 from this dealership. If this is how I'll be treated in the future it will be my last.. More
by Natalie Andry
Employees Worked With
Doug Cameron
August 30, 2018
Great service! My service advisor Doug always takes great care of my Infiniti convertible! Friendly service and loaner if I need it. Convenient appointmentment was s My service advisor Doug always takes great care of my Infiniti convertible! Friendly service and loaner if I need it. Convenient appointmentment was scheduled and work done quickly More
by Bob K
Employees Worked With
Doug Cameron
August 30, 2018
The best car dealer Naperville Infiniti always takes the best care of everything. Great fast service. Fine folks to do business with. Done right the first time. They kno Naperville Infiniti always takes the best care of everything. Great fast service. Fine folks to do business with. Done right the first time. They know what they are doing. More
by Island goat
August 30, 2018
Amazing Naperville Infiniti always takes the best care of us. Great fast service. Fine folks to do business with. Done right the first time. Very helpful Staf Naperville Infiniti always takes the best care of us. Great fast service. Fine folks to do business with. Done right the first time. Very helpful Staff. They know what they are doing. More
by edgardk
Employees Worked With
Drew Panegasser, Doug Cameron
