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Infiniti of Naperville- Service Center

Naperville, IL

4.4
139 Reviews

139 Reviews of Infiniti of Naperville- Service Center

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August 25, 2021

Excellent service experience…my QX 50 was serviced well…Friendly/professional advice More

by HelenLewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwan Hicks
Aug 25, 2021 -

HelenLewis responded

Great service as always

July 11, 2021

First time meeting Mike Barry, and a definite great addition to the team! Many thanks! Always a delight to visit with Randy Chin. Keep up the good work gentlemen. More

by Sandyonwexford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Chin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Barry
Jul 13, 2021 -

INFINITI of Naperville responded

Sandyonwexford, we're happy to hear you had such a positive experience with Mike B and Randy Cwith our team!

May 05, 2021

Service Advisors are knowledgeable and pretty helpful. They offer a superb customer service. I would definitely recommend Infiniti of Naperville, and come back when my car needs service. ☺️ More

by marians
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Barry, Doug Cameron
May 07, 2021 -

INFINITI of Naperville responded

Hi Marians, we are very happy to have provided you with such a positive experience!

April 15, 2021

The staff is very knowledgeable and attentive. The facility is always clean. The estimates are typically close to what the actual cost is. I would recommend this dealership to anyone. More

by colbert_p92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwan Hicks
Apr 17, 2021 -

INFINITI of Naperville responded

We appreciate your positive review of your recent experience with us! Thank you for the recommendation.

April 10, 2021

Antwan Is a very professional consultant quick and friendly. There was an extra problem that was found and fixed after all. He never refused to fix my car until the repairs were completed. More

by Lbarcenas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwan Hicks
Apr 15, 2021 -

INFINITI of Naperville responded

Hi Lbarcenas, we are very happy that Antwan provided you with such a positive experience!

March 08, 2021

Antoine always explains the plan for my car and gives me recommendations that will be the most beneficial for my vehicle. I really appreciate it. More

by loudav38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwan Hicks
Mar 11, 2021 -

INFINITI of Naperville responded

Hi Loudav38, we are very happy to have provided you with such a positive experience with Antwan!

February 04, 2021

Overall the best dealership I have visited for service. Mike Barry was a fantastic service advisor , very professional and extremely courteous. I will visit this dealership for all my service needs on my More

by Tim Capell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Barry
Feb 19, 2021 -

INFINITI of Naperville responded

Tim Capell, we are glad we could help! Hi Tim Capell, we are very happy to see that Mike Berry provided you with such a positive experience!

November 13, 2020

Infiniti of Naperville consistently provides a great experience from the stress free purchase to the incredible service department. Every staff member I have interacted with has been friendly, helpful a More

by Anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Korallus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Barry, Mark Roncone
Dec 02, 2020 -

INFINITI of Naperville responded

Thank you for taking your time to share your experience! It really means a lot for us over here and I hope we can continue to assist you in the future. Best regards, Your friends at INFINITI of Naperville

September 16, 2020

After having a very bad experience at another dealership after purchasing a 2017 Q50 I was ecstatic to have a very good experience with Antwan Hicks he listened to my complaint and he took care of the moldi More

by Dlovell3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwan Hicks
Nov 19, 2020 -

INFINITI of Naperville responded

Thank you for taking the time to share your experience! We really appreciate your business and hope we can continue to assist you going forward. -Your friends at INFINITI of Naperville

March 06, 2020

I received excellent service. My visit was very pleasant. I recommend the service department at Infiniti of Naperville. i will return next time I need service. More

by judyboyer
Recommend Dealer
Yes
Employees Worked With
Antwan Hicks
Jun 04, 2020 -

INFINITI of Naperville responded

I hope we can continue to provide a positive experience going forward and look forward to keeping your vehicle is shape and on the road. Thank you for sharing! -Management, INFINITI of Naperville